1. UBL – Hassan Bin Rizwan The Art of Growth

2. Are You Smarter than a 5th Grader?

3. Important Stuff Setting Standards What setting you want today? Formal or Informal? What learning environment would you prefer? Lecture-based or interactive? Would you like others to talk on the phone during the program? Would you like to receive rewards for good performance?

4. Important Stuff Setting Standards Not a training program This is an EXPERIENCE – Learning Experience for ALL of us Be ready to give and receive constructive criticism

5. Learning Contract A contract between YOU and YOURSELF Write ONLY what you want to remember later Not more than 10 points “The Only Barrier to Learning the Truth is to Assume You Already Know It” Confucius

6. Understanding the Expectation Game First Rule of Business

7. Your Role as a Supervisor 10/1/2011 7

8. Your Role as a Supervisor 10/1/2011 8

9. 5 Fingers – 5 Tools

10. It’s the Start that Stops Most People Setting Goals

11. The Columbus Disease 10/1/2011 11 Learn - Energize - Inspire

13. SMARTER Goals

14. Using SMARTER as a Planning Tool 10/1/2011 14 S M A R T E R S M A R T E R S M A R T E R

15. SMART Goals 10/1/2011 15

16. Secret Message 10/1/2011 16

17. 5 Fingers – 5 Tools

18. Using CSFs and KPIs to Achieve Effective Execution Executing Effectively

19. PERFORMANCE 10/1/2011 19

20. P.E.R.F.O.R.M. 10/1/2011 20 Purpose Clarity Result oriented Individual’s roles are clearly understood

21. P.E.R.F.O.R.M. 10/1/2011 21 Empowerment Members are allowed to make decisions for their roles SOPs authorize members to make decisions and hold them accountable

22. P.E.R.F.O.R.M. 10/1/2011 22 Relationships No favoritism by the leader Open and supportive Disagreements are respected – not taken personally

23. P.E.R.F.O.R.M. 10/1/2011 23 Flexibility Leader is willing to listen to ‘different’ ideas Members adapt to the different changes Multiple solutions are explored when faced with problems

24. P.E.R.F.O.R.M. 10/1/2011 24 Output Performance standards are set high Output is expected of high quality High quality output by one person is set as a benchmark

25. P.E.R.F.O.R.M. 10/1/2011 25 Recognition Save the spotlight for your team Individual’s efforts are recognized among all members Praise in public – reprimand in private

26. P.E.R.F.O.R.M. 10/1/2011 26 Morale Individual’s feel good about the team Members understand the contribution the team is making to the organizational effort and their careers

27. ABC of Performance Measurement Success Factors Elements or factors that help you achieve certain objectives Examples ‘Timely completion of work’ ‘Maintaining discipline’ ‘Achieving targets’ ‘learning and growing’ 10/1/2011 27

28. ABC of Performance Measurement KPIs Ways to measure success quantifiably Examples ‘No of new customers acquired’ - Sales ‘Employee turnover’ - HR ‘Mean Time Between Failure’ - Operations ‘Availability of system’ - IT 10/1/2011 28

29. 5 Essentials of KPIs 10/1/2011 29

30. 5 Essentials of KPIs 10/1/2011 30

31. 5 Essentials of KPIs 10/1/2011 31

32. 5 Essentials of KPIs 10/1/2011 32

33. 5 Essentials of KPIs 10/1/2011 33

34. 5 Fingers – 5 Tools

35. Your Days will Never Have More than 24 Hrs!!! Time Management

36. Time Management Matrix 10/1/2011 36 Urgent Not Urgent I Crises Pressing Problems Deadlines II Planning Preparation Prevention Important III Interruption Some Calls/Emails Some Meetings IV Junk Mail Some calls Escape Activities Not Important

38. Research!! 10/1/2011 38 Urgent Not Urgent I 20-25% 25-30% II 65-80% 15-20% Important III 15-20% 50-60% IV 1-2% 4-5% Not Important

39. How Well You Manage Your Time 10/1/2011 39

40. Insight 10/1/2011 40 Goal Setting (Questions 6, 10, 14, 15) Prioritization (Questions 1, 4, 8, 9, 13, 14, 15) Managing Interruptions (Questions 5, 9, 11, 12) Procrastination (Questions 2, 10, 12) Scheduling (Questions 3, 7, 12)

41. 5 Fingers – 5 Tools

42. Motivation is the Diet of Consistently High Performers Motivation

43. What Motivates You? Motivators Status Power Material Rewards Autonomy Expertise Creativity Affiliation Search of Meaning Security 10/1/2011 43

44. Motivators 10/1/2011 44

45. Maslow’s Need Theory Our needs influence our behavior Needs appear in the order of importance One advances to the next level once the previous is satisfied 10/1/2011 45

46. 5 Fingers – 5 Tools

47. Dr. Robinson’s Dilemma !!

48. A Must-Have for the Team Leader 10/1/2011 48

49. 49 OWN YOUR FEELINGS VENT IT OUT LEADERSHIP PICKLES

50. 10/1/2011 Hassan Bin Rizwan 50