Customer delight
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With the help of this presentation you will get to know about : What Is Customer service? Why is it important for any business
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Customer delight
- 3. You as an Customer Share an Experience of Good Customer Service
- 4. You as an Customer Share an Experience of Bad Customer Service
- 13. Customer Service Customer is a Guest G-greet the customer U-understand the customer’s needs E-explain features and benefits S-suggest additional terms T-thankful to customer
- 14. Good Customer Service When the customer gets treatment that’s meet his expectations .
- 15. Bad Customer Service When the customer gets treatment that is less than his expectations .
- 16. Excellent Customer Service When a customer gets little more than what he expected, Good Services becomes Excellent .
- 19. Do’s and Don’ts of Customer Services Do’s Dont’s Listen attentively Take people for granted Product knowledge Use Jargons Always provide what you promise Give short/clipped answers Assume that customer tells you the truth Speak Fast Never point out customers mistakes Assume Never argue Make sure your solution is acceptable for them