Presentation by Leo Hauska. HR conference in Riga, 23/04/2009

1. VITAL VALUES Leo Hauska 23 . 04 . 2009

2. Why are we talking about values?

5. ISSUES WITH VALUES It‘s a very personal issue! We are not priests but businessmen. Ethical values cannot be managed. We don‘t have any tool for measuring. Nobody is in charge.

6. ISSUES WITH VALUES We have it since decades. There are too many different people. There are always the same values. It‘s written down. We live it anyway.

8. ISSUES WITH VALUES Example: Hauska & Partner Instead of „customer orientation / customer satisfaction“: CONTRIBUTION DEDICATION & PASSION EXCELLENCE RELIABILITY DIVERSITY Provide the best consultancy, tangible/intangible benefits Identification with clients, loyalty & energy Highest standards, ongoing development, innovation Responsibility & trust Appreciating differences

15. VALUES MANAGEMENT TRENDS INDIVIDUAL VALUES ORGANIZATIONAL VALUES Vital Values SOCIETAL VALUES ECONOMIC VALUES

23. OPPORTUNITIES STAKEHOLDER maximize opportunities minimize risks re-active pro-active VISION VALUES CORPORATION s o c i a l e n v i r o n m e n t a l e c o n o m i c

24. OPPORTUNITIES Organizations are embedded in the society and the entire environment …. ORGANIZATIONS SOCIETY ENVIRONMENT

25. OPPORTUNITIES .... and depend on these fundaments. Therefore, efforts should not be directed against it, but strengthen it.

26. OPPORTUNITIES The best way to do it: relationships with relevant people and organizations outside the company („external stakeholders“) ….

27. OPPORTUNITIES .... to identify the most important issues and to work on them together.

28. OPPORTUNITIES This enables win-win-situations, prevents crisis, but also opens new business opportunities.

29. OPPORTUNITIES The success factor: a new level of stakeholder relations that includes a dialogue on values and an openess for collaboration.

33. THREATS Fear?

34. 4 OPTIONS TO START Code of Conduct Defining the corporate values and link them to value Stakeholder Map Knowing values & expectations of your counterparts Issues Index Prioritizing the issues you have to deal with Reporting System Shaping the framework for your values management

39. Many valuable strategies are required….

40. Hauska & Partner Latvia Antonijas 20b Riga LV 1010 Tel: +371 6761 0010 www.hauska.com Hauska & Partner Group Kärntner Strasse 21-23 1010 Vienna, Austria Tel: +43 1 513 1700 www.hauska.com [email_address]