SlideShare a Scribd company logo

The Spirit Of Hospitality Parts 1 4

•Download as PPT, PDF•
•
hawaiiscott
hawaiiscott
BusinessCareer
1 of 51
The Spirit of Hospitality Parts 1-4
The Spirit of Hospitality Aj Scott Michael Smith
Do you know? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Topics for this seminar include; ,[object Object],[object Object],[object Object],[object Object]
Meet or Exceed Guest Expectations ,[object Object],[object Object],[object Object]
Discussion questions ,[object Object],[object Object],[object Object],[object Object]
More discussion questions ,[object Object],[object Object],[object Object],[object Object]
What are guest expectations (6) and how do we satisfy them?
Video
Professional Appearance ,[object Object],[object Object]
Friendliness ,[object Object],[object Object],[object Object]
Courtesy ,[object Object],[object Object],[object Object]
Empathy ,[object Object],[object Object]
Responsiveness ,[object Object],[object Object]
Flexibility ,[object Object],[object Object]
Additional Points ,[object Object],[object Object],[object Object]
More points ,[object Object],[object Object],[object Object]
A few more points ,[object Object],[object Object],[object Object]
Discussion questions ,[object Object],[object Object],[object Object],[object Object]
More discussion questions ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object]
Activity 2 Reach Out to the Guest ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Spirit of Hospitality Part 2
Discussion Questions ,[object Object],[object Object],[object Object],[object Object]
More discussion questions ,[object Object],[object Object],[object Object]
Video
Delivering Quality Guest Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Additional Points ,[object Object],[object Object]
A few more points ,[object Object],[object Object],[object Object],[object Object]
Discussion Questions ,[object Object],[object Object],[object Object],[object Object]
More discussion questions ,[object Object],[object Object],[object Object]
Activity Determining what the guest wants ,[object Object],[object Object]
What the Guest Wants (continued) ,[object Object],[object Object]
Activity 2 Determining Guest Needs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Spirit of Hospitality Part 3
Discussion Questions ,[object Object],[object Object],[object Object],[object Object]
Video
There are four steps to effectively handle guest complaints….laugh…no, no sorry LAFF ,[object Object],[object Object],[object Object],[object Object]
Additional Points ,[object Object],[object Object]
More points ,[object Object],[object Object]
Discussion Questions ,[object Object],[object Object],[object Object],[object Object]
Activity 1 It’s all about Teamwork and Empathy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
Activity 2 Working together to resolve the guests problems ,[object Object]
The Spirit of Hospitality Part 4 Improving Service Quality
Discussion Questions ,[object Object],[object Object]
Video
Improving Service Quality ,[object Object],[object Object],[object Object]
Discussion Questions ,[object Object],[object Object]
Activity ,[object Object],[object Object]

Recommended

The Spirit Of Hospitality Parts 1 4
The Spirit Of Hospitality Parts 1 4The Spirit Of Hospitality Parts 1 4
The Spirit Of Hospitality Parts 1 4guest0829fa
 
Fo training
Fo trainingFo training
Fo trainingSushant Bijlani
 
14099950 Training Hotel Front Office
14099950 Training Hotel Front Office14099950 Training Hotel Front Office
14099950 Training Hotel Front OfficeRasel Mainul
 
Rooms Division
Rooms DivisionRooms Division
Rooms DivisionArmando Diaz
 
Customer Satisfaction in Hospitality Industry
Customer Satisfaction in Hospitality IndustryCustomer Satisfaction in Hospitality Industry
Customer Satisfaction in Hospitality IndustrySoteris Kefalas
 
Handling Guest Complaints in Front Office
Handling Guest Complaints in Front OfficeHandling Guest Complaints in Front Office
Handling Guest Complaints in Front OfficeArpendra Chauhan
 
Front office departments
Front office departmentsFront office departments
Front office departmentsTourism High School 28 JKT
 
Hotel departments
Hotel departmentsHotel departments
Hotel departmentsAMS Malicse-Somoray
 

Recommended

The Spirit Of Hospitality Parts 1 4
The Spirit Of Hospitality Parts 1 4The Spirit Of Hospitality Parts 1 4
The Spirit Of Hospitality Parts 1 4guest0829fa
 
Fo training
Fo trainingFo training
Fo trainingSushant Bijlani
 
14099950 Training Hotel Front Office
14099950 Training Hotel Front Office14099950 Training Hotel Front Office
14099950 Training Hotel Front OfficeRasel Mainul
 
Rooms Division
Rooms DivisionRooms Division
Rooms DivisionArmando Diaz
 
Customer Satisfaction in Hospitality Industry
Customer Satisfaction in Hospitality IndustryCustomer Satisfaction in Hospitality Industry
Customer Satisfaction in Hospitality IndustrySoteris Kefalas
 
Handling Guest Complaints in Front Office
Handling Guest Complaints in Front OfficeHandling Guest Complaints in Front Office
Handling Guest Complaints in Front OfficeArpendra Chauhan
 
Front office departments
Front office departmentsFront office departments
Front office departmentsTourism High School 28 JKT
 
Hotel departments
Hotel departmentsHotel departments
Hotel departmentsAMS Malicse-Somoray
 
Chapter 1 front office practice
Chapter 1 front office practiceChapter 1 front office practice
Chapter 1 front office practiceUUM
 
Rooms division
Rooms divisionRooms division
Rooms divisionJudz Salibs
 
Service Quality in the Hotel Industry
Service Quality in the Hotel IndustryService Quality in the Hotel Industry
Service Quality in the Hotel IndustryJessica Grocock
 
Complaint Handling Keeping Guests Happy.
Complaint Handling Keeping Guests Happy.Complaint Handling Keeping Guests Happy.
Complaint Handling Keeping Guests Happy.Vasantkumar Parakhiya
 
Attributes of a hotel Front Office presonnel
Attributes of a hotel Front Office presonnelAttributes of a hotel Front Office presonnel
Attributes of a hotel Front Office presonnelInstitute of Hotel Management, Hajipur, Patna, Bihar.
 
Guest service
Guest serviceGuest service
Guest servicePramodh Modh
 
Introduction to hotel & Hospitality Industry
Introduction to hotel & Hospitality IndustryIntroduction to hotel & Hospitality Industry
Introduction to hotel & Hospitality IndustryHarshal Kamble
 
04 sequence of service
04 sequence of service04 sequence of service
04 sequence of serviceDr. Sunil Kumar
 
Handling guest special request
Handling guest special requestHandling guest special request
Handling guest special requestVignesh Raj
 
Handling guest complaint
Handling guest complaintHandling guest complaint
Handling guest complaintpranjal joshi
 
Food & Beverage management
Food & Beverage managementFood & Beverage management
Food & Beverage managementGhulam Mujtaba
 
Unit 3 housekeeping human resource issues
Unit 3 housekeeping human resource issuesUnit 3 housekeeping human resource issues
Unit 3 housekeeping human resource issuesNicole Hay-Walters
 
Front office department
Front office departmentFront office department
Front office departmentJayvee Hijada II
 
Hotel housekeeping
Hotel housekeepingHotel housekeeping
Hotel housekeepingECDL Group of Educational Instituions
 
Selling techniques in Hotels & Hospitality Industry
Selling techniques in Hotels & Hospitality IndustrySelling techniques in Hotels & Hospitality Industry
Selling techniques in Hotels & Hospitality IndustryInstitute of Hotel Management, Hajipur, Patna, Bihar.
 
Introduction to Hospitality Industry
Introduction to Hospitality IndustryIntroduction to Hospitality Industry
Introduction to Hospitality Industryheraesquivel
 
REGISTRATION PROCEDURES OF FRONT OFFICE IN HOTEL
REGISTRATION PROCEDURES OF FRONT OFFICE IN HOTELREGISTRATION PROCEDURES OF FRONT OFFICE IN HOTEL
REGISTRATION PROCEDURES OF FRONT OFFICE IN HOTELindian chefrecipe
 
Duties and responsibilities of an executive housekeeper
Duties and responsibilities of an executive housekeeperDuties and responsibilities of an executive housekeeper
Duties and responsibilities of an executive housekeeper96vidya
 
Hotel Front Office Department
Hotel Front Office DepartmentHotel Front Office Department
Hotel Front Office DepartmentSaurabh Bharti
 
Career Opportunities in Hospitality Industry
Career Opportunities in Hospitality IndustryCareer Opportunities in Hospitality Industry
Career Opportunities in Hospitality IndustryEunice Parcz
 
Golden rules of hospitality industry
Golden rules of hospitality industryGolden rules of hospitality industry
Golden rules of hospitality industryHarry
 
Hospitality presentation
Hospitality presentationHospitality presentation
Hospitality presentationmustafahussain
 

More Related Content

What's hot

Chapter 1 front office practice
Chapter 1 front office practiceChapter 1 front office practice
Chapter 1 front office practiceUUM
 
Service Quality in the Hotel Industry
Service Quality in the Hotel IndustryService Quality in the Hotel Industry
Service Quality in the Hotel IndustryJessica Grocock
 
Complaint Handling Keeping Guests Happy.
Complaint Handling Keeping Guests Happy.Complaint Handling Keeping Guests Happy.
Complaint Handling Keeping Guests Happy.Vasantkumar Parakhiya
 
Introduction to hotel & Hospitality Industry
Introduction to hotel & Hospitality IndustryIntroduction to hotel & Hospitality Industry
Introduction to hotel & Hospitality IndustryHarshal Kamble
 
Handling guest special request
Handling guest special requestHandling guest special request
Handling guest special requestVignesh Raj
 
Handling guest complaint
Handling guest complaintHandling guest complaint
Handling guest complaintpranjal joshi
 
Food & Beverage management
Food & Beverage managementFood & Beverage management
Food & Beverage managementGhulam Mujtaba
 
Unit 3 housekeeping human resource issues
Unit 3 housekeeping human resource issuesUnit 3 housekeeping human resource issues
Unit 3 housekeeping human resource issuesNicole Hay-Walters
 
Introduction to Hospitality Industry
Introduction to Hospitality IndustryIntroduction to Hospitality Industry
Introduction to Hospitality Industryheraesquivel
 
REGISTRATION PROCEDURES OF FRONT OFFICE IN HOTEL
REGISTRATION PROCEDURES OF FRONT OFFICE IN HOTELREGISTRATION PROCEDURES OF FRONT OFFICE IN HOTEL
REGISTRATION PROCEDURES OF FRONT OFFICE IN HOTELindian chefrecipe
 
Duties and responsibilities of an executive housekeeper
Duties and responsibilities of an executive housekeeperDuties and responsibilities of an executive housekeeper
Duties and responsibilities of an executive housekeeper96vidya
 
Hotel Front Office Department
Hotel Front Office DepartmentHotel Front Office Department
Hotel Front Office DepartmentSaurabh Bharti
 
Career Opportunities in Hospitality Industry
Career Opportunities in Hospitality IndustryCareer Opportunities in Hospitality Industry
Career Opportunities in Hospitality IndustryEunice Parcz
 

What's hot (20)

Chapter 1 front office practice
Chapter 1 front office practiceChapter 1 front office practice
Chapter 1 front office practice
 
Rooms division
Rooms divisionRooms division
Rooms division
 
Service Quality in the Hotel Industry
Service Quality in the Hotel IndustryService Quality in the Hotel Industry
Service Quality in the Hotel Industry
 
Complaint Handling Keeping Guests Happy.
Complaint Handling Keeping Guests Happy.Complaint Handling Keeping Guests Happy.
Complaint Handling Keeping Guests Happy.
 
Attributes of a hotel Front Office presonnel
Attributes of a hotel Front Office presonnelAttributes of a hotel Front Office presonnel
Attributes of a hotel Front Office presonnel
 
Guest service
Guest serviceGuest service
Guest service
 
Introduction to hotel & Hospitality Industry
Introduction to hotel & Hospitality IndustryIntroduction to hotel & Hospitality Industry
Introduction to hotel & Hospitality Industry
 
04 sequence of service
04 sequence of service04 sequence of service
04 sequence of service
 
Handling guest special request
Handling guest special requestHandling guest special request
Handling guest special request
 
Handling guest complaint
Handling guest complaintHandling guest complaint
Handling guest complaint
 
Food & Beverage management
Food & Beverage managementFood & Beverage management
Food & Beverage management
 
Unit 3 housekeeping human resource issues
Unit 3 housekeeping human resource issuesUnit 3 housekeeping human resource issues
Unit 3 housekeeping human resource issues
 
Front office department
Front office departmentFront office department
Front office department
 
Hotel housekeeping
Hotel housekeepingHotel housekeeping
Hotel housekeeping
 
Selling techniques in Hotels & Hospitality Industry
Selling techniques in Hotels & Hospitality IndustrySelling techniques in Hotels & Hospitality Industry
Selling techniques in Hotels & Hospitality Industry
 
Introduction to Hospitality Industry
Introduction to Hospitality IndustryIntroduction to Hospitality Industry
Introduction to Hospitality Industry
 
REGISTRATION PROCEDURES OF FRONT OFFICE IN HOTEL
REGISTRATION PROCEDURES OF FRONT OFFICE IN HOTELREGISTRATION PROCEDURES OF FRONT OFFICE IN HOTEL
REGISTRATION PROCEDURES OF FRONT OFFICE IN HOTEL
 
Duties and responsibilities of an executive housekeeper
Duties and responsibilities of an executive housekeeperDuties and responsibilities of an executive housekeeper
Duties and responsibilities of an executive housekeeper
 
Hotel Front Office Department
Hotel Front Office DepartmentHotel Front Office Department
Hotel Front Office Department
 
Career Opportunities in Hospitality Industry
Career Opportunities in Hospitality IndustryCareer Opportunities in Hospitality Industry
Career Opportunities in Hospitality Industry
 

Viewers also liked

Golden rules of hospitality industry
Golden rules of hospitality industryGolden rules of hospitality industry
Golden rules of hospitality industryHarry
 
Hospitality presentation
Hospitality presentationHospitality presentation
Hospitality presentationmustafahussain
 
Session 4 - Teamwork and Networks
Session 4 - Teamwork and NetworksSession 4 - Teamwork and Networks
Session 4 - Teamwork and NetworksJonathan Taylor
 
Exceeding Guest Expectations Training
Exceeding Guest Expectations TrainingExceeding Guest Expectations Training
Exceeding Guest Expectations TrainingKevin Warrene
 
Scott Smith And The Spirit Of Hospitality Brochure, March 27
Scott Smith And The Spirit Of Hospitality Brochure, March 27Scott Smith And The Spirit Of Hospitality Brochure, March 27
Scott Smith And The Spirit Of Hospitality Brochure, March 27hawaiiscott
 
In a-restaurant complaint
In a-restaurant complaintIn a-restaurant complaint
In a-restaurant complaintegonzalezlara
 
Prelim of Computer Fundamentals and Keyboarding
Prelim of Computer Fundamentals and KeyboardingPrelim of Computer Fundamentals and Keyboarding
Prelim of Computer Fundamentals and KeyboardingAnthony Requiron
 
Open table glaetzle
Open table glaetzleOpen table glaetzle
Open table glaetzleSTIinnsbruck
 
Teamwork [autosaved]
Teamwork [autosaved]Teamwork [autosaved]
Teamwork [autosaved]jnis stha
 
Teamwork by solomon sisay
Teamwork by solomon sisayTeamwork by solomon sisay
Teamwork by solomon sisaySolomon Sisay
 
Teamwork presentation
Teamwork presentationTeamwork presentation
Teamwork presentationAurangzeb Ch
 
Make it a great day!!
Make it a great day!!Make it a great day!!
Make it a great day!!RajThilak
 
ITFT - front office introduction
ITFT - front office introductionITFT - front office introduction
ITFT - front office introductionADITYA CHAMBYAL
 
How to avoid guest complaint
How to avoid guest complaintHow to avoid guest complaint
How to avoid guest complaintJunaidi Abdullah
 
Front office sem3 handling problems related to guest
Front office sem3 handling problems related to guestFront office sem3 handling problems related to guest
Front office sem3 handling problems related to guestRADHIKA GUPTA
 

Viewers also liked (20)

Golden rules of hospitality industry
Golden rules of hospitality industryGolden rules of hospitality industry
Golden rules of hospitality industry
 
Hospitality presentation
Hospitality presentationHospitality presentation
Hospitality presentation
 
Session 4 - Teamwork and Networks
Session 4 - Teamwork and NetworksSession 4 - Teamwork and Networks
Session 4 - Teamwork and Networks
 
Exceeding Guest Expectations Training
Exceeding Guest Expectations TrainingExceeding Guest Expectations Training
Exceeding Guest Expectations Training
 
Scott Smith And The Spirit Of Hospitality Brochure, March 27
Scott Smith And The Spirit Of Hospitality Brochure, March 27Scott Smith And The Spirit Of Hospitality Brochure, March 27
Scott Smith And The Spirit Of Hospitality Brochure, March 27
 
In a-restaurant complaint
In a-restaurant complaintIn a-restaurant complaint
In a-restaurant complaint
 
Prelim of Computer Fundamentals and Keyboarding
Prelim of Computer Fundamentals and KeyboardingPrelim of Computer Fundamentals and Keyboarding
Prelim of Computer Fundamentals and Keyboarding
 
Open table glaetzle
Open table glaetzleOpen table glaetzle
Open table glaetzle
 
Importance of guest service in Hospitilaty
Importance of guest service in HospitilatyImportance of guest service in Hospitilaty
Importance of guest service in Hospitilaty
 
Teamwork [autosaved]
Teamwork [autosaved]Teamwork [autosaved]
Teamwork [autosaved]
 
Teamwork by solomon sisay
Teamwork by solomon sisayTeamwork by solomon sisay
Teamwork by solomon sisay
 
Teamwork presentation
Teamwork presentationTeamwork presentation
Teamwork presentation
 
Make it a great day!!
Make it a great day!!Make it a great day!!
Make it a great day!!
 
Gaining The Competitive Edge In Guest Service
Gaining The Competitive Edge In Guest ServiceGaining The Competitive Edge In Guest Service
Gaining The Competitive Edge In Guest Service
 
ITFT - front office introduction
ITFT - front office introductionITFT - front office introduction
ITFT - front office introduction
 
How to avoid guest complaint
How to avoid guest complaintHow to avoid guest complaint
How to avoid guest complaint
 
NATIONAL HI TECH INDUSTRIES ( company profile)
NATIONAL HI TECH INDUSTRIES ( company profile)NATIONAL HI TECH INDUSTRIES ( company profile)
NATIONAL HI TECH INDUSTRIES ( company profile)
 
Pm banquet final
Pm banquet finalPm banquet final
Pm banquet final
 
Earth summit
Earth summitEarth summit
Earth summit
 
Front office sem3 handling problems related to guest
Front office sem3 handling problems related to guestFront office sem3 handling problems related to guest
Front office sem3 handling problems related to guest
 

Similar to The Spirit Of Hospitality Parts 1 4

Improving service quality workshop
Improving service quality workshopImproving service quality workshop
Improving service quality workshopSeta Wicaksana
 
Day One Quality Customer Care
Day One Quality Customer CareDay One Quality Customer Care
Day One Quality Customer Caresunil8888
 
Customer Service
Customer Service Customer Service
Customer Service lk328
 
Standing Out From The Crowd By Wearecloudberry Com
Standing Out From The Crowd By Wearecloudberry ComStanding Out From The Crowd By Wearecloudberry Com
Standing Out From The Crowd By Wearecloudberry ComAndy Collyer
 
Customer service level two
Customer service level twoCustomer service level two
Customer service level twoAmit Sharma
 
Module-1.pptx
Module-1.pptxModule-1.pptx
Module-1.pptxHema Abhi
 
4 Keys in Resolving Service Issues - Leader Guide
4 Keys in Resolving Service Issues - Leader Guide4 Keys in Resolving Service Issues - Leader Guide
4 Keys in Resolving Service Issues - Leader GuideJohn Beatty
 
Managing Customer Service
Managing Customer Service Managing Customer Service
Managing Customer Service Yodhia Antariksa
 
Customer Service
Customer ServiceCustomer Service
Customer ServiceRajiv Bajaj
 
Quality With A Passion Linked In
Quality With A Passion Linked InQuality With A Passion Linked In
Quality With A Passion Linked InMrPeterJames
 
Customer Service - Appearance
Customer Service - AppearanceCustomer Service - Appearance
Customer Service - AppearanceKen Barnes, DBA
 

Similar to The Spirit Of Hospitality Parts 1 4 (20)

Customer First
Customer FirstCustomer First
Customer First
 
Improving service quality workshop
Improving service quality workshopImproving service quality workshop
Improving service quality workshop
 
Day One Quality Customer Care
Day One Quality Customer CareDay One Quality Customer Care
Day One Quality Customer Care
 
Customer service
Customer serviceCustomer service
Customer service
 
Guest Service.pptx
Guest Service.pptxGuest Service.pptx
Guest Service.pptx
 
4362ch11 Sp10
4362ch11 Sp104362ch11 Sp10
4362ch11 Sp10
 
Customer Service
Customer Service Customer Service
Customer Service
 
Ppt1
Ppt1Ppt1
Ppt1
 
Standing Out From The Crowd By Wearecloudberry Com
Standing Out From The Crowd By Wearecloudberry ComStanding Out From The Crowd By Wearecloudberry Com
Standing Out From The Crowd By Wearecloudberry Com
 
Customer service level two
Customer service level twoCustomer service level two
Customer service level two
 
Customer Service
Customer ServiceCustomer Service
Customer Service
 
Customer service training
Customer service trainingCustomer service training
Customer service training
 
Module-1.pptx
Module-1.pptxModule-1.pptx
Module-1.pptx
 
Wingate Hospitality
Wingate Hospitality Wingate Hospitality
Wingate Hospitality
 
Customer service
Customer serviceCustomer service
Customer service
 
4 Keys in Resolving Service Issues - Leader Guide
4 Keys in Resolving Service Issues - Leader Guide4 Keys in Resolving Service Issues - Leader Guide
4 Keys in Resolving Service Issues - Leader Guide
 
Managing Customer Service
Managing Customer Service Managing Customer Service
Managing Customer Service
 
Customer Service
Customer ServiceCustomer Service
Customer Service
 
Quality With A Passion Linked In
Quality With A Passion Linked InQuality With A Passion Linked In
Quality With A Passion Linked In
 
Customer Service - Appearance
Customer Service - AppearanceCustomer Service - Appearance
Customer Service - Appearance
 

More from hawaiiscott

CO-OP Advertising with SKAL
CO-OP Advertising with SKALCO-OP Advertising with SKAL
CO-OP Advertising with SKALhawaiiscott
 
A Path to Community Based Tourism, Asian Oasis Mythical Journeys in the Hillt...
A Path to Community Based Tourism, Asian Oasis Mythical Journeys in the Hillt...A Path to Community Based Tourism, Asian Oasis Mythical Journeys in the Hillt...
A Path to Community Based Tourism, Asian Oasis Mythical Journeys in the Hillt...hawaiiscott
 
2015 Global Hospitality, Tourism Marketing & Management Conference Bangkok
2015 Global Hospitality, Tourism Marketing & Management Conference Bangkok2015 Global Hospitality, Tourism Marketing & Management Conference Bangkok
2015 Global Hospitality, Tourism Marketing & Management Conference Bangkokhawaiiscott
 
Skal thailand ppt march 2013
Skal thailand ppt march 2013Skal thailand ppt march 2013
Skal thailand ppt march 2013hawaiiscott
 
Describing a skal corporate affiliate is like describing an elephant
Describing a skal corporate affiliate is like describing an elephantDescribing a skal corporate affiliate is like describing an elephant
Describing a skal corporate affiliate is like describing an elephanthawaiiscott
 
Young skal recruitment powerpoint
Young skal recruitment powerpointYoung skal recruitment powerpoint
Young skal recruitment powerpointhawaiiscott
 
Young skal 20 by 2020 members doc.revised.sept 25,2013
Young skal 20 by 2020 members doc.revised.sept 25,2013Young skal 20 by 2020 members doc.revised.sept 25,2013
Young skal 20 by 2020 members doc.revised.sept 25,2013hawaiiscott
 
Isc bid presentation thailand
Isc bid presentation thailandIsc bid presentation thailand
Isc bid presentation thailandhawaiiscott
 
Young skal isc presentation 20 by 2020.revised sept 25,2013
Young skal isc presentation 20 by 2020.revised sept 25,2013Young skal isc presentation 20 by 2020.revised sept 25,2013
Young skal isc presentation 20 by 2020.revised sept 25,2013hawaiiscott
 
Muic. spirit of hospitality
Muic. spirit of hospitalityMuic. spirit of hospitality
Muic. spirit of hospitalityhawaiiscott
 
Muic lecture. experience economy with chip conley
Muic lecture. experience economy with chip conleyMuic lecture. experience economy with chip conley
Muic lecture. experience economy with chip conleyhawaiiscott
 
Muic exhibition management course outline
Muic exhibition management course outlineMuic exhibition management course outline
Muic exhibition management course outlinehawaiiscott
 
Muic destination promotion and planning
Muic destination promotion and planningMuic destination promotion and planning
Muic destination promotion and planninghawaiiscott
 
Muic class 2 thailand expo 2020
Muic class 2 thailand expo 2020Muic class 2 thailand expo 2020
Muic class 2 thailand expo 2020hawaiiscott
 
Mighty mekong presentation muic 2012
Mighty mekong presentation muic 2012Mighty mekong presentation muic 2012
Mighty mekong presentation muic 2012hawaiiscott
 
Mice expo tceb articles
Mice expo tceb articlesMice expo tceb articles
Mice expo tceb articleshawaiiscott
 

More from hawaiiscott (20)

CO-OP Advertising with SKAL
CO-OP Advertising with SKALCO-OP Advertising with SKAL
CO-OP Advertising with SKAL
 
A Path to Community Based Tourism, Asian Oasis Mythical Journeys in the Hillt...
A Path to Community Based Tourism, Asian Oasis Mythical Journeys in the Hillt...A Path to Community Based Tourism, Asian Oasis Mythical Journeys in the Hillt...
A Path to Community Based Tourism, Asian Oasis Mythical Journeys in the Hillt...
 
2015 Global Hospitality, Tourism Marketing & Management Conference Bangkok
2015 Global Hospitality, Tourism Marketing & Management Conference Bangkok2015 Global Hospitality, Tourism Marketing & Management Conference Bangkok
2015 Global Hospitality, Tourism Marketing & Management Conference Bangkok
 
Skal thailand ppt march 2013
Skal thailand ppt march 2013Skal thailand ppt march 2013
Skal thailand ppt march 2013
 
Travel quotes
Travel quotesTravel quotes
Travel quotes
 
Describing a skal corporate affiliate is like describing an elephant
Describing a skal corporate affiliate is like describing an elephantDescribing a skal corporate affiliate is like describing an elephant
Describing a skal corporate affiliate is like describing an elephant
 
Young skal recruitment powerpoint
Young skal recruitment powerpointYoung skal recruitment powerpoint
Young skal recruitment powerpoint
 
Young skal 20 by 2020 members doc.revised.sept 25,2013
Young skal 20 by 2020 members doc.revised.sept 25,2013Young skal 20 by 2020 members doc.revised.sept 25,2013
Young skal 20 by 2020 members doc.revised.sept 25,2013
 
Isc bid presentation thailand
Isc bid presentation thailandIsc bid presentation thailand
Isc bid presentation thailand
 
Young skal isc presentation 20 by 2020.revised sept 25,2013
Young skal isc presentation 20 by 2020.revised sept 25,2013Young skal isc presentation 20 by 2020.revised sept 25,2013
Young skal isc presentation 20 by 2020.revised sept 25,2013
 
Taxi.ppt.final
Taxi.ppt.finalTaxi.ppt.final
Taxi.ppt.final
 
Mahidol
MahidolMahidol
Mahidol
 
Muic. spirit of hospitality
Muic. spirit of hospitalityMuic. spirit of hospitality
Muic. spirit of hospitality
 
Muic lecture. experience economy with chip conley
Muic lecture. experience economy with chip conleyMuic lecture. experience economy with chip conley
Muic lecture. experience economy with chip conley
 
Muic exhibition management course outline
Muic exhibition management course outlineMuic exhibition management course outline
Muic exhibition management course outline
 
Muic destination promotion and planning
Muic destination promotion and planningMuic destination promotion and planning
Muic destination promotion and planning
 
Muic class 2 thailand expo 2020
Muic class 2 thailand expo 2020Muic class 2 thailand expo 2020
Muic class 2 thailand expo 2020
 
Muic assignment
Muic assignmentMuic assignment
Muic assignment
 
Mighty mekong presentation muic 2012
Mighty mekong presentation muic 2012Mighty mekong presentation muic 2012
Mighty mekong presentation muic 2012
 
Mice expo tceb articles
Mice expo tceb articlesMice expo tceb articles
Mice expo tceb articles
 

Recently uploaded

Progress Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst SummitProgress Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst SummitHolger Mueller
 
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLMONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLSeo
 
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Dipal Arora
 
VIP Call Girls Gandi Maisamma ( Hyderabad ) Phone 8250192130 | ₹5k To 25k Wit...
VIP Call Girls Gandi Maisamma ( Hyderabad ) Phone 8250192130 | ₹5k To 25k Wit...VIP Call Girls Gandi Maisamma ( Hyderabad ) Phone 8250192130 | ₹5k To 25k Wit...
VIP Call Girls Gandi Maisamma ( Hyderabad ) Phone 8250192130 | ₹5k To 25k Wit...Suhani Kapoor
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...amitlee9823
 
7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...Paul Menig
 
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒anilsa9823
 
Grateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfGrateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfPaul Menig
 
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesDipal Arora
 
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdfRenandantas16
 
Monthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxMonthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxAndy Lambert
 
A305_A2_file_Batkhuu progress report.pdf
A305_A2_file_Batkhuu progress report.pdfA305_A2_file_Batkhuu progress report.pdf
A305_A2_file_Batkhuu progress report.pdftbatkhuu1
 
RSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors DataRSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors DataExhibitors Data
 
Monte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSMMonte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSMRavindra Nath Shukla
 
Event mailer assignment progress report .pdf
Event mailer assignment progress report .pdfEvent mailer assignment progress report .pdf
Event mailer assignment progress report .pdftbatkhuu1
 
The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case studyThe Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case studyEthan lee
 
Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine ServiceCall Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Serviceritikaroy0888
 
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...Lviv Startup Club
 

Recently uploaded (20)

Progress Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst SummitProgress Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst Summit
 
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLMONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
 
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabiunwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
 
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
 
VIP Call Girls Gandi Maisamma ( Hyderabad ) Phone 8250192130 | ₹5k To 25k Wit...
VIP Call Girls Gandi Maisamma ( Hyderabad ) Phone 8250192130 | ₹5k To 25k Wit...VIP Call Girls Gandi Maisamma ( Hyderabad ) Phone 8250192130 | ₹5k To 25k Wit...
VIP Call Girls Gandi Maisamma ( Hyderabad ) Phone 8250192130 | ₹5k To 25k Wit...
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
 
7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...
 
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
 
Grateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfGrateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdf
 
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
 
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
 
Monthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxMonthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptx
 
A305_A2_file_Batkhuu progress report.pdf
A305_A2_file_Batkhuu progress report.pdfA305_A2_file_Batkhuu progress report.pdf
A305_A2_file_Batkhuu progress report.pdf
 
RSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors DataRSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors Data
 
Monte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSMMonte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSM
 
Event mailer assignment progress report .pdf
Event mailer assignment progress report .pdfEvent mailer assignment progress report .pdf
Event mailer assignment progress report .pdf
 
The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case studyThe Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
 
Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine ServiceCall Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Service
 
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
 
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
 

The Spirit Of Hospitality Parts 1 4