1. Unified Communications

2. Outline
• Introduction
• Overview
• Analysis
• Exemlpe (Unisson)
• Demonstration
• Conclusion

3. Everyday business communication
LET’S
COMMUNICATE

4. Everyday business communication
MODES OF
COMMUNICATION
Telephony
Electronic mail
Text Messaging
Instant messaging
Doc/screen sharing
Tele-conferencing
Web-conferencing

5. Everyday business communication
MODES OF
COMMUNICATION
Telephony
Electronic mail
Text Messaging
Instant messaging
Doc/screen sharing
Tele-conferencing
Web-conferencing

6. Everyday business communication
MODES OF
COMMUNICATION
Telephony
Electronic mail
Text Messaging
Instant messaging
Doc/screen sharing
Tele-conferencing
Web-conferencing

7. Everyday business communication
Office Office
voicemail voicemail
Mobile Mobile
voicemail voicemail
SMS SMS
Inbox Inbox
Email Email
Inbox Inbox
IM IM
cache cache
Yellow Yellow
stickies stickies

8. Everyday business communication
£
COST & OVERHEAD
PROCESS DELAYS
USER
FRUSTRATION
! USER
FRUSTRATION
BUSINESS RISK
MISSED OPPORTUNITY

9. Enter Unified Communications
UNIFIED
COMMUNICATIONS
Presence awareness
Device awareness
Rules based routing
Media transformation
Unified directories
Unified Inbox
Process integration

10. What Is Unified Communications?
• Instant messaging
• Presence information
• IP telephony
• Video conferencing
• Call control
• Speech control

11. How its different from unified
messaging.
• Unified communications refers to both real-
time and non-real time delivery of
communications based on the preferred
method and location of the recipient
• Unified messaging systems picks messages
from several sources (such as email, voice mail
and faxes), but holds those messages only for
retrieval at a later time.

12. Vision For Unified Communications
Increased productivity through communications convergence
Served Un-
Users Served
Application Across
Integration Devices Users
Under
Served
Identity
Users Team Across
Workspaces & Presence Networks
E-Mail
Instant Calendaring
Messaging
VoIP Conferencing

13. Business process integration
• Allows an individual to send a message on one
medium and receive on another
• Main focus of Unified Communications is to
reduce communication response time

14. Components
• Multiple modes of business communications can be
seamlessly integrated
• A solution which consists of various elements
– call control
– Multi mode communications
– Presence
– instant messaging
– unified messaging
– speech access and personal assistant
– conferencing
– collaboration tools
– Mobility
– business process integration

15. Who is it for
• Unified communications is very useful for
knowledge workers
• Information workers
• Service workers
• Facilitates always-available style of
communication
• Can be tailored to each person’s specific job or
to a particular section of a company

16. And what is Unison™?
• Unison is a server and a client that work
together
– Unison Server™ runs on Linux
– Unison Desktop™ runs on Windows/Linux

17. What is Unison™?
With Unison Server, the Unison Desktop client
gives users all communication in one desktop
app:

18. To offer UC, what are your
options?
4 major options available to hosters today:
Solution Cost Complexity ‘Hostability’ Sales model
Microsoft High High Good Direct +
Exchange + OCS partners
+ PBX
IBM Lotus High High Not good Partners (for
SMB sales)
Cisco Very high High Poor Direct +
partners
Unison Low / free Low Good Partners only

19. Unison vs Microsoft
Key points for hosters to compare:
Microsoft
How difficult to set up Easy Hard
Sales and marketing Little competition, anyone Well-known, but
who sees it wants it commoditized and hard
to get customers
Licensing fees Either free (ad-supported) More than $8 / mo
or less than $4 / mo
Revenues/seat/mo $40-50 $15
for Unison for Exchange + OCS
Margins Around 50% Less than 15%
Your profit $20 profit $2.25 profit
opportunity: per seat/mo per seat/mo

21. Conclusion
• UC solution brings everything together
for you in single pane of glass.
• Saving a lots of costs
• Making more productive
•  That’s the power of UC.

22. T
h
a
n
k
Y
o
u