Presentation from 2011 LOEX Annual Conference - Making the Most of Teachable Moments: Livening and Enhancing the Virtual Reference Experience

1. Making the Most of Teachable Moments: Livening and Enhancing the Virtual Reference Experience LOEX Annual Conference 2011 Fort Worth, Texas Heidi Steiner Distance Learning Librarian Norwich University @heidisteiner

4. Role of learning styles in providing instruction in virtual reference

5. Barriers to providing instruction in virtual reference

7. Teachable Moment

8. Reference is instruction and virtual reference is no exception

9. Learning Styles Visual Auditory Kinesthetic Virtual reference does not address anyof these.

10. Communication Labor Intensive Barriers Technical Problems Endeavor Lack of Personal Connection

12. Instructional Strategies “Show, Don’t Tell” “Let Users Drive” Oakleaf, M. & VanScoy, A. (2010). Instructional strategies for digital reference: Methods to facilitate student learning. Reference & User Services Quarterly, 49(4): 380-90.

14. Screen sharing

16. Screenjelly www.screenjelly.com

17. Screenr www.screenr.com

18. Screencast-o-matic www.screencastomatic.com

19. Other Screencasting Options Jing www.techsmith.com/jing/ GoView www.goview.com ScreenCastle www.screencastle.com

20. Screen sharing

21. join.me http://join.me

22. Presenter

23. Viewer

24. ShowMyPC www.showmypc.com

25. ShowMyPC Presenter Viewer

26. Mikogo www.mikogo.com

27. Mikogo Presenter Viewer Robust Options

28. Online and Distance Students

29. Research Consultations

31. http://www.learncentral.org/user/vroomreg

32. www.tungle.me

33. Big Marker www.bigmarker.com

34. Big Marker

35. Big Marker

36. Adobe ConnectNow www.acrobat.com

37. Adobe ConnectNow

39. References Burkhardt, A. (2011). Don’t Make It Easy For Them. ACRLog. Retrieved from: http://acrlog.org/2011/01/04/dont-make-it-easy-for-them/ Desai, C.M. & Graves, S.J. (2008). Cyberspace or face-to-face: The teachable moment and changing reference mediums. Reference & User Services Quarterly, 47(3): 242-254. Elmborg, J.K. (2002). Teaching at the desk: Toward a reference pedagogy. portal, 2(3): 455-464. Jacobsen, M. (January 11, 2011). Screencasting for an audience of one. Library Journal .Retrieved from: http://www.libraryjournal.com/lj/reviewsreference/888274-283/reference_backtalk_screencasting_for_an.html.csp Oakleaf, M. & VanScoy, A. (2010). Instructional strategies for digital reference: Methods to facilitate student learning. Reference & User Services Quarterly, 49(4): 380-90.

41. At the Reference Desk by Seattle University Law Library http://www.flickr.com/photos/sulawlib/2701685288/

42. Goal setting by Justin See http://www.flickr.com/photos/koalazymonkey/4223761895/

43. learn by Mark Brannan http://www.flickr.com/photos/heycoach/1197947341/

44. Questions by Oberazzihttp://www.flickr.com/photos/oberazzi/318947873/

45. Keyboard in action by lapideohttp://www.flickr.com/photos/lapideo/198046070/

46. eyeball by Jeff Cheng http://www.flickr.com/photos/jeffcheng/63765715/

47. Hear beyond by against perfection http://www.flickr.com/photos/raynne/1075592952/

48. hand touch a ray of light by riccardocehttp://www.flickr.com/photos/riccardoce/2710316218/

49. Union Station Security Barriers by Mr. T in DC http://www.flickr.com/photos/mr_t_in_dc/2920835932/

51. Doing research by Viewoftheworldhttp://www.flickr.com/photos/view/142745616/

52. Santo 17 camp where Plan is actively involved with the community by PlanUKhttp://www.flickr.com/photos/planuk/4776751323/

53. Write Your Story Blank Lined Notebook Paper by D . Sharon Pruitt http://www.flickr.com/photos/pinksherbet/4812267249/

54. 3D Character and Question Mark by 姒儿喵喵 http://www.flickr.com/photos/crystaljingsr/3914729343/

56. Heidi Steiner Distance Learning Librarian Norwich University 802.485.2171 hsteiner@norwich.edu @heidisteiner