My talk at I-KNOW 2010: a first start to collect key-concepts of successful Enterprise 2.0 solutions with a focus on those who are not so familiar

1. Use-Case Specific Key-Components for successful Social Enterprise 2.0 Solutions Univ.-Doz. Dr. Michael Heiss Vice President for Knowledge, Innovation & Technology Siemens IT Solutions and Services © Siemens AG Austria 2010. All rights reserved. Photo: visualizes that many components need to work properly in order to be successful

3. “ Elevator Pitch” for the Siemens-internal social media tool TechnoWeb TechnoWeb: find people 1) to get answers Minimal pre-requisite is to join a network once 2) 1) Do no t expect to find answers directly in TechnoWeb, but expect to find the experts who know the answer! 2) High activity level is not necessary . Indentify experts due to their Activity Stream and memberships

4. TechnoWeb: find people to get answers

5. TechnoWeb 2.0 differs from other social media systems as it is a network (CoP) centered approach Object centered Person centered Network centered Systems build around people: Xing LinkdIn Systems build around networks for technologies/ topics : TechnoWeb 2.0 Systems build around objects: Flickr YouTube Wikis

6. The configurable dashboard is the personalized access to all knowledge networks Personalized dashboard (incl. activity stream of joined networks) Network pages, with member list, partner network list, activity stream Public profile pages of each user (incl. activity steam ) with news and RSS-feeds Urgent request + Tag /Technology page + Search page + integration of Sharepoints,wikis, blogs... Open to all Siemens employees TechnoWeb is open to all Siemens employees

11. Real Example – Urgent Request from SIS Greece Greece, 20.10.09, 16:22 GMT+1 Plz Help! ORACLE BITMAP INDEX CBO I am facing a problem in the customer's PROD database (ORACLE 10g). This problem is not reproduced in our test environment. Any help is highly appreciated. , Susanne Mörl

12. First answer after 49 min from CT Germany Germany, 20.10.09, 17:11 GMT+1 Hi, When you are not satisfied with the execution plan you could convince oracle to utilize some other index via SQL hints. something like … , Susanne Mörl

13. The answer does not work in my case Hello, thank you very much for your prompt reply! You are right, with oracle hints one can alter the execution plan. Unfortunately, the query is automatically generated from Business Objects, thus have no way to introduce the hint. Greece, 21.10.09, 09:10 GMT+1 , Susanne Mörl

14. Second answer after 17h from SIS Austria Austria, 21.10.09, 09:41 GMT+1 Workaround: Disable bitmap full index scan using event 10116 . This issue is fixed in 11.2 (Future Release) 10.2.0.4 (Server Patch Set) 11.1.0.7 (Server Patch Set) , Susanne Mörl

15. 18h later the customer problem is solved Greece, 21.10.09, 10:29 GMT+1 Thank you very much for pointing this bug (6694548) out! I already asked the customer to upgrade to oracle 10.2.0.4. When they will be ready, I will check if the issue is resolved and post my results here for future reference. Once again I would like to thank all of you for helping me. My TechnoWeb2 experience is fantastic and to be honest I didn't expect to find a solution so fast ! This is a great tool that was missing from SIS. , Susanne Mörl

18. Example from Siemens TechnoWeb: Partner Networks of the “open innovation network” A Direction of arrow indicates flow of information: The activity stream of network A is displayed in network B B B follows A

20. Integration of Division Communities and TechnoWeb 2.0 Industry Healthcare Corporate SIEMENS Technoweb networks Energy Division Communities (DC) Scope: Interest based user generated bottom-up networks Access: Open for all Siemens employees Participation: Voluntary Scope: Business specific communities to fulfill top-down defined mandatory objectives Access: only internal (closed groups) Participation: Assigned members Clear roles and responsibilities , Gerhard Käfer

28. Appendix

30. TechnoWeb intelligent distribution of urgent requests (and other content) s Urgent Request Matching Filter tag assignment categories tag suggestion tags co-tags semantic analysis tagging framework Requester Side Suggested Replier Side 1) implemented but not available yet strong matching weak matching Escalation levels request forwarded request submitted 1 2 3 category assignment matching based on categories matching based on co-tags matching based on tags tags assigned by user tags followed by user (self tagging 1 ) tags of replied request / news tags of network membership subscribed categories co-tag analysis tags assigned by user tags followed by user (self tagging 1 ) tags of replied request / news tags of network membership

32. Building bridges by knowledge networking – the potential is enormous! Commuter Train Laboratory Diagnostics Power Distribution Metering and Control Industrial Automation Systems Computational Fluid Dynamics Secure Software Development Linda Pollari Linda Pollari Fabrizio De Pasquale.