140 competency based interview questions

140 competency based interview questions
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Communication skills interview questions
1. When you have had a boss, in the past, who fails to
adequately communicate with you, how have you handled
this?
2. Give me an example when you had to present complex
information in a simplified manner in order to explain it to
someone?
3. Give me an example when you had to present complex
information in a simplified manner in order to explain it to
someone?
4. Tell me about a time when you had to be very careful in
communicating delicate information. What was the possible
risk involved and how did you go about it?
5. What steps do you take to establish a rapport with
others?
6. Describe five things about the communication within an
organization that must be present for you to work most
effectively?
7. Describe a time when you took extra effort to make sure
the person with whom you were communicating with had
really understood your point. How did you do this?
140 competency based interview questions – Page 2Useful materials: • interviewquestions360.com/free-ebook-145-interview-questions-and-answers

Cooperation skills interview questions
1. Give me an example of a situation where you
helped your colleague perform a particular task in
which you had better knowledge on the subject?
2. Can you tell me about a time when you backed off
in a meeting because you felt someone else should
speak or have an opportunity?
3. Tell me about a time when you acted as a
mediator to help colleagues resolve their differences.
4. How would you show co-workers the importance
of co-operation?
5. Give me an example of a time when you tried your
best to work with someone, but the problems still
remained. What did you learn from that situation?
6. Give an example of a time when you assisted a
co-worker to enhance their work skills?
7. Tell me about a time when you had to help a co-
worker who had made a bad mistake. What did you
do?

Creativity based interview questions
1. How often do you discuss and work with
colleagues to think up new systems and styles of
working?
2. Have you ever tried a new way of doing things?
Did you succeed?
3. Tell me about one case when you tried to solve
a problem with a totally different approach than is
normally used. What was the result?
4. Can you tell me about a situation, which you
tried to solve a problem with ideas and methods
that had not been tried before?
5. Tell me about the most interesting idea that
you’ve learned outside of education?
6. What well-established professional practice are
you skeptical about?
7. How do you express creativity in your life? What
is your art? that has this expression brought to
your life?

Customer focus interview questions
1. Describe a time when you made meeting and exceeding
customer requirements a driving force behind your
activities and decisions.
2. Share a time when you actively gathered information to
measure stakeholder satisfaction. How did you gather the
information? How did you use it improve service?
3. Describe specific methods you’ve used to build
relationships and gain the trust and respect of key
stakeholders.
4. When have you had to deal with an irate customer?
What did you do? How did the situation end up?
5. Tell me about a time you have “inherited” a customer.
What steps did you take to establish rapport with them?
What did you do to gain their trust?
6. How have you handled a situation in the past where
your client has changed the brief or “changed the
goalposts”?
7. When have you ever gone out on a limb to defend a
customer? What happened?

Cooperation skills interview questions
1. Tell me about a time when you acted as a mediator
to help colleagues resolve their differences.
2. How would you show co-workers the importance of
co-operation?
3. Give me an example of a time when you tried your
best to work with someone, but the problems still
remained. What did you learn from that situation?
4. Give an example of a time when you assisted a co-
worker to enhance their work skills?
5. Tell me about a time when you had to help a co-
worker who had made a bad mistake. What did you
do?
6. Give me an example of a situation where you
helped your colleague perform a particular task in
which you had better knowledge on the subject?
7. Can you tell me about a time when you backed off in
a meeting because you felt someone else should
speak or have an opportunity

Conflict management interview questions
1. Describe a time when you had a disagreement with
a colleague at work. How did you manage to work it
out?
2. Tell me about a time when you had to work through
some negativity to get some work done.
3. Describe a time when everyone in the meeting was
opposing your ideas. How did you manage to work it
out?
4. How would you handle a conflict between you and
higher management?
5. Tell me about a situation when you were given job
instructions and you were unable to comprehend the
instructions. How did you go about completing the
task?
6. How do you manage to work with people whom you
are not comfortable with? What do you do in such
situations?
7. Tell me about a time when you helped to
successfully mediate in a conflict? How did you feel?

Critical thinking interview questions
1. What did you play with as a child?
2. If you could describe Hershey, Godiva
and Dove chocolate as people, how would
you describe them?
3. What is the chance that at least two
people were born on the same day of the
week if there are three people in the room?
4. If you walk into a liquor store to count the
bottles unsold, but the clerk is screaming at
you to leave, what do you do?
5. Are you a good decision maker?
6. Do you always take the process on your
own? On what occasions do you recognize
that you need other’s help?

Decision making interview questions
1. Are you firm on your decision? How many times do
you regret a decision or you reconsider or change
decisions?
2. Describe the most difficult decision that you had taken
till date. What made it so difficult?
3. Can you elaborate about the decisions you reach
quickly and the ones you take more time?
4. If you come across a situation where you have to
choose between a highly experienced candidate and a
highly qualified but not so experienced contender for
promotion, what would you decide?
5. What do you believe is the best way to take decisions,
independently or by seeking guidance?
6. If you come across a situation where you have two or
more options to accomplish a goal, and each one as
good as the other, which option will you choose?
7. How do you react when you have to make important
decisions but have to make them quickly?

Delegation skills interview questions
1. What tactics do you use to motivate others to
complete delegated tasks? Provide examples?
2. Have you ever delegated a project to someone
that you probably shouldn’t have? Why did this
happen? Were there any repercussions? What was
the resolution?
3. Describe for us your biggest delegation mistake.
Why did you make it?
4. What do you think are the most common excuses
team leaders use to not delegate?
5. Discuss with us the last time your supervisor
delegated a project to you. How did you handle it?
Were you able to complete the project on time and
accurately?
6. Do you feel there are situations where one should
never delegate? Why or why not?
7. Has there ever been an instance in your career
where you had to delegate something but there was
no one else to take on the work? What did you do?
What was the outcome?

Goal setting interview questions
1. What (exactly) do you want to achieve? this
year, 3-years goals, 5 – year goals?
2. Who needs to be involved in this goal
process in order to accomplish it successfully?
3. Why invest time and energy into this goal?
4. Why would this goal relate to purpose,
vision, or organizational values?
5. Who possesses the skills and talent
necessary to meet the goal or do we need to
train?
6. What are conditions of a goal?
7. What actions need to be taken and detailed
tasks done to achieve a successful goal?
8. What is the plan for how often goals should
be reviewed against measurement criteria?

Interpersonal skills interview questions
1. What personal characteristics are
necessary for success?
2. If you could change one thing about
yourself, what would that be?
3. Who had the most influence on your
career? On your life? Why?
4. Tell me about your closest friends – their
personalities, interests, occupations.
5. Describe your overall relationship with
most bosses you have worked with.
6. Describe your personal style, work style,
management style.
7. Who was the best colleague you have
worked with and why? Who was the worst?

Leadership competency based interview questions
1. Explain a situation where you served as a leader
during: a competency based project, an organized work
project or activity, or a community service project. Explain
in detail your role and how individuals responded to your
leadership.
2. Explain a situation where you had an opinion that
differed from a manager. Were you able to persuade the
manager to change his or her opinion?
3. Explain a time when subordinates you supervised
disagreed with your directives. How did you handle it?
4. How do you resolve conflict? What specific strategies
have you used to be successful?
5. If your managers were asked to rate your leadership
skills, how would they reply? What would subordinates
say?
6. You decided to reorganize the department or work unit
that you lead. Tell me how you proceeded with the
reorganization?
7. Have you ever been a member of a successful team?
If so, describe the role you played on the team and in its
success.

Listening skills interview questions
1. Are you capable of getting to the bottom of a situation,
when some one is incapable of communicating what they
really mean? If so how do you achieve this?
2. Relate an occasion when you withheld your own
opinion, and tried to obtain the opinion of others, and why
was this action important?
3. Describe an incident when you had to listen attentively
in order to act quickly enough to meet a deadline.
4. Give an example of a time when you had to ask direct
questions to bring out diverse opinions on a central issue.
5. How do you deal with situations when others are finding
it hard to communicate effectively with you?
6. What do you do when someone is deliberately giving
you vague, dissembling, or even obstructive information,
which hinders your ability to complete a task?
7. Describe an incident when you had to listen attentively
in order to act quickly enough to meet a deadline?

Management skills interview questions
1. Examples of strategic thinking in past
situations
2. Have you ever challenged, shaken old
work methods.
3. What methods have you used to evaluate
employee’s job performance?
4. What experience do you have in setting
budgets?
5. What systems have you developed and
implemented to improve operating efficiency
in your department?
6. Tell me about a tough decision you had to
make recently at work , how did you go
about making the decision?
7. How do you make your decisions in
general?

Motivation skills interview questions
1. Describe the work environment or culture in which you
are most productive and happy.
2. Imagine that you have received a coveted national
award five years from now. Why did you receive the
award, what is the award, and what are the
circumstances under which you are receiving the award?
3. What goals, including career goals, have you set for
your life?
4. How would you define “success” for your career? At
the end of your work life, what must have been present
for you to feel as if you had a successful career?
5. Describe a work situation in which you can
demonstrate that you encouraged the motivation of
another person.
6. Observing your coworkers, in your current or a past
job, describe what motivated their best performance.
7. You are assigned to participate on a team that has
several members who are not motivated to work hard
and contribute. How have you in the past, or would you,
if you were to experience it, approach this motivation
situation?
140 competency based interview questions – Page 16

Negotiation Skills interview questions
1. When was the last occasion that you were given
an assignment to develop your mediating skills, and
what was the conclusion?
2. What skills do use when you need to influence
the way other people think?
3. When your credibility is compromised, what
steps do you take to rectify the situation?
4. Do you need to make your attitude more positive
when marketing yourself and your ideas to others?
5. When was the last occasion that you had to use
your negotiating skills to bring about a resolution
that was in everyone’s best interest?
6. Do you need to make your attitude more positive
when marketing yourself and your ideas to others?
7. When your credibility is compromised, what
steps do you take to rectify the situation?

Organizational skills interview questions
1. Illustrate how you prioritize each day’s
tasks?
2. What do you do when a project is not
coming to fruition as expected, because of
inefficient planning?
3. What steps do you take when the work of a
colleague threatens the completion of a
project?
4. Tell me about a time when you managed a
complicated project.
5. Tell me about a time when you worked
under a tight deadline.
6. Tell me about a time when you had to
multitask.
7. Tell me about a time when you took on
more than you could handle.

Problem solving interview questions
1. What are the frequent problems you have been
facing in your current job which you would like to
get rid of, but have not solved it yet?
2. Illustrate an experience when you had to put
your fact finding ability to solve a problem. How
did you scrutinize them and reached a resolution?
3. What types of problems are you called upon to
solve in your current position?
4. Describe a situation where you had to adapt
and manage change but were having problems.
What did you do?
5. How did you handle your most challenging
experience in your previous job?
6. Describe the problem and the way you collect
info and establish a problem solving model.
7. How do you build a troubleshooting process?

Teamwork competency based interview questions
1. What are the characteristics of a successful team?
2. Have you ever had a role in a team project where
your role was not clearly defined? How do you handle
this?
3. When your team encounters a problem, such as
irritation with another co-worker, how do you reach a
good resolution?
4. Give an example of a successful project you were
part of. What was your role? Why was the project
successful?
5. Describe a situation in which you had to arrive at a
compromise or help others to compromise. What was
your role? What steps did you take? What was the end
result?
6. Describe a team experience you found
disappointing. What would you have done to prevent
this?
7. Tell us about an unsuccessful team of which you
were a member. What, if anything, could you have
done differently?

Time management interview questions
1. How many hours do you normally work?
2. How do you handle stress and pressure?
3. Describe a time when your workload was
heavy and how you handled it. -
4. Tell me about the last time you failed to
complete a project on time.
5. What do you do when you have multiple
priorities? Tell me about your typical day.
6. Your supervisor left you an assignment, then
left for a week. You can’t reach him/her and you
don’t fully understand the assignment. What
would you do?
7. How do you organize and plan for major
projects?
140 competency based interview questions free pdf download– Page 21Useful materials: • interviewquestions360.com/free-ebook-145-interview-questions-and-answers

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Fields related:
The above interview questions can be used for fields as:
Construction, manufacturing, healthcare, non profit, advertising, agile, architecture, automotive,
agency, budget, building, business development, consulting, communication, clinical research,
design, software development, product development, interior design, web development,
engineering, education, events, electrical, exhibition, energy, ngo, finance, fashion, green card, oil
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hvac, sales, quality management, uk, implementation, network, operations, architectural,
environmental, crm, website, interactive, security, supply chain, logistics, training, project
management, administrative management…
The above interview questions also can be used for job title levels: entry level, junior, senior,
assistant, associate, administrator, clerk, coordinator, consultant, controller, director, engineer,
executive, leader, manager, officer, specialist, supervisor, VP …

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