Micro-Scholarship, What it is, How can it help me.pdf
Mkt 561 final exam latest 2016 version
1. MKT 561 FINAL EXAM LATEST 2016
VERSION 30/30 CORRECT ANSWERS
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MKT 561 FINAL EXAM LATEST 2016 VERSION 30/30 CORRECT ANSWERS
Apple hosts a large number of ________, which become customers’ primary
source of product information after warranties expire and are organized by
product lines and type of user (consumer or professional).
microblogs
niche networks
blogs
online communities
Josh separated people who wanted a high quality lawn mower from people who
wanted a low priced lawn mower, then examined whether different
characteristics were associated with each consumer-response segment. Josh was
defining segments using ________ considerations.
demographic
psychographic
behavioral
descriptive
Companies provide rewards to customers who buy often and in substantial
amounts. These reward schemes are referred to as ________ programs.
satisfaction
profitability
benefit
frequency
MKT 561 FINAL EXAM LATEST 2016 VERSION 30/30 CORRECT ANSWERS
If Ming was interested in capturing distribution metrics for her retail
organization, which of the following might she consider?
Effective reach
Share of shelf
Trial rate
2. Customer complaints
The stage in the new product process that occurs first and has a pass ratio
of 1:4 is the ________ stage.
idea screening
product development
product soft launch
test marketing
A group of products within a product class that are closely related because
they perform a similar function, are sold to the same customer groups, are
marketed through the same outlets or channels, or fall within given price
ranges is known as a ________.
product line
product variant
product type
product class
ROC Engineering, a Chinese shipbuilding company, agrees to build a fleet of
submarines for the Sri Lankan navy, for which it will be paid in Sri Lankan
currency. As per the agreement, ROC must also spend a substantial amount of
the money it generates through this deal within the country. In accordance
with the contract, ROC buys Sri Lankan tea at a reduced rate. This is an
example of which of the following forms of countertrade?
offset
compensation deal
barter
descending bid
________ analysis looks at specific products, territories, and so forth that
failed to produce expected sales.
Full costing
Microsales
Sales variance
Expense-to-sales
MKT 561 FINAL EXAM LATEST 2016 VERSION 30/30 CORRECT ANSWERS
Sapphire Toys actually sells more than toys. It also sells branded clothing,
music CDs, and books for children. This expansion of dealership sales
offerings is an attempt to increase the value of the customer base by
________.
making low-profit customers more profitable
reducing the rate of customer defection
increasing the longevity of the customer relationship
3. enhancing the growth potential of each customer through cross-selling
In an attempt to improve their product, a company that manufactures
screwdrivers discusses the modification of each attribute, such as replacing
the wooden handle with plastic, providing torque power, adding different
screw heads, and so on. This creativity technique is called ________.
morphological analysis
attribute listing
lateral analysis
mind mapping
MKT 561 FINAL EXAM LATEST 2016 VERSION 30/30 CORRECT ANSWERS
It has been observed that most new products have shorter product life cycles.
What is the reason for this?
Social and governmental constraints lead to this failure.
Rivals quickly copy products that are successful.
New products do not get adequate management support.
Most new products are not backed by a marketable idea.
When a firm aims to underprice competitors and win market share, it is using
a(n) ________ strategy that requires relatively fewer marketing skills as
compared to other strategies.
focus
domestic customer relationship
overall cost leadership
product differentiation
Robert is the owner of an automobile manufacturing company. He calls for a
board meeting and tells his directors that he wants to build a car that lets
drivers experience power and exhilaration. He tells them that the car must
allow users to soar from 0 to 60 mph in about 4 seconds. He also says the
price of the car must be affordable enough for anybody making a good salary.
In accordance with the given scenario, Robert is trying to segment the market
on the basis of ________.
benefits
occupation
family size
nationality
When a company introduces a product at a high price and then gradually drops
the price over time, it is pursuing a ________ strategy.
switching cost
value-pricing
market-penetration pricing
4. market-skimming pricing
Top Gear is an award-winning British television series about motor vehicles,
mainly cars. The show is presented by hosts who test drive new cars and
provide reviews on the cars’ performance, prices, and other factors. Which of
the following personal communications channels is Top Gear closest to in
description?
Social channel
Formal channel
Expert channel
Sponsored channel
Which of the following is the strongest differentiator for brick-and-mortar
stores who want to emphasize their superiority over online retailers?
product range
pricing
the shopping experience
product quality
MKT 561 FINAL EXAM LATEST 2016 VERSION 30/30 CORRECT ANSWERS
Volkswagen concentrates on the small-car market and Porsche on the sports car
market. These would be examples of what is called ________.
market specialization
product specialization
single-segment concentration
selective specialization
During which of the following stages in new product development decision-
making do managers analyze if they can find a good idea consumers say they
would try?
idea generation
idea screening
concept development and testing
business analysis
Mark feels that Shell delivers on its promises to supply the best gasoline
possible to the public. His experiences with Shell have always been good,
resulting in positive brand contact. Mark is most likely experiencing brand
________.
alliance
bonding
essence
parity
5. Market-penetration, product-development, and market-development strategies
would all be examples of ________ strategies.
intensive growth
horizontal
concentric growth
conglomerate
With respect to powerful brand elements, ________ is an extremely efficient
means to build brand equity. This element functions as a useful “hook” to
help consumers grasp what the brand is and what makes it special.
a slogan
a product’s shape
a patent
the tangibility of a product
Creative strategies refer to the ________.
amount of creative content in a communications message
degree of innovation involved in the marketing of a product
way marketers translate their messages into a specific communication
novelty of a marketing communication
Which of the following best describes BR Chicken’s value proposition?
We target quality-conscious consumers of chicken.
We sell chicken at most major malls.
We sell tender golden chicken at a moderate price.
We undertake home delivery services.
A ________ is a comprehensive, systematic, independent, and periodic
examination of a company’s or business unit’s marketing environment,
objectives, strategies, and activities, with a view to determining problem
areas and opportunities and recommending a plan of action to improve the
company’s marketing performance.
Marketing audit
Test market
Market-based scorecard analysis
Marketing plan
When the Modern Museum of Art separated its consumers by whether they were
culture-oriented or outdoor-oriented for its new exhibit on art that used
natural materials, they were using ________ segmentation.
Psychographic lifestyle
6. behavioral occasions
personality
social class
You are the marketing research director of a medium-sized manufacturing firm
and you would like to engage an outside marketing research firm to conduct
field interviews. Which of the following categories of marketing research
firms should you use?
global research management firms
custom marketing research firms
specialty-line marketing research firms
syndicated-service research firms
Joe is a computer service technician. People in his neighborhood usually
depend on his suggestions for purchasing any computer accessory or hardware,
as they believe he has access to far more information on computer technology
than the average consumer. The neighbors are also aware that Joe has the
required knowledge and background for understanding the technical properties
of the products. Within this context, Joe can be called a(n) ________.
gate keeper
role model
opinion leader
transactional leader
The ________ environment includes the actors involved in producing,
distributing, and promoting an offering. The main actors are the company,
suppliers, distributors, dealers, and the target customers.
task
economic
management
strategic
Which of the following questions is answered during the business analysis of
ideas?
Have we got a technically and commercially sound product?
Can this product meet sales expectations?
Can we find a cost-effective, affordable marketing strategy?
Will this product meet our profit goals?
________ gives products the appearance of being more environmentally friendly
without living up to that promise.
Ambush marketing
Greenwashing
