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Knowledge Management & Organizational Orientation Himanshu Dutt Ph. D Scholar New Delhi, INDIA
4 Pillars of Knowledge himanshudutt@gmail.com  ©  Himanshu Dutt Experience, Interpretation & Context   Data & Information  (in action) Learning Intellectualness =  Competence  + Commitment KNOWLEDGE
3 Components of Knowledge System Re-create himanshudutt@gmail.com  ©  Himanshu Dutt CREATE APPLY SHARE
2 Basic Knowledge Forms Process himanshudutt@gmail.com  ©  Himanshu Dutt EXPLICIT/ embodied in language,  tools, & rules (integrated knowledge) TACIT/ embedded in routine (interactive knowledge)   Object
1 Knowledge Objective Value! Source of Competitive Advantage himanshudutt@gmail.com  ©  Himanshu Dutt
Integrating into Definition:  Defining Knowledge Management ,[object Object],himanshudutt@gmail.com  ©  Himanshu Dutt
A Simple Organization KM System ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],T A C I T E X P L I  C I T Individual-based group-based himanshudutt@gmail.com  ©  Himanshu Dutt
A General KM Framework himanshudutt@gmail.com  ©  Himanshu Dutt motivating potential receivers to accept & use the incoming knowledge  knowledge inflow  7. building effective & efficient channels for transfer of knowledge  knowledge transmission 6. motivating potential senders of knowledge to share it knowledge outflow 5. uncovering opportunities for sharing  knowledge identification 4. Objective Process Knowledge Mobilization Stage – II minimizing the loss of proprietary knowledge  knowledge retention  3. internalizing external knowledge knowledge acquisition  2. learning by doing knowledge creation 1. Objective Process Knowledge Accumulation Stage – I
Varied Constituents of Knowledge ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],himanshudutt@gmail.com  ©  Himanshu Dutt
Organizational Knowledge Orientation The example describes the use of Factual, Conceptual, Procedural & Meta-cognitive knowledge constituents by an organization that describes its orientation to these knowledge constituents.   himanshudutt@gmail.com  ©  Himanshu Dutt Meta-cognitive  (strategies for learning, thinking and problem-solving) Procedural (skills, algorithms, techniques, methods specific to product/ process) Conceptual  (theories, models, principles and generalizations) Factual  (terminology, specific details and elements) Dissemination (%) Application (%) Creation (%) Contribution of Percent Contribution of Each in Knowledge Management
Creating A Knowledge Orientation - Ask Yourself? ,[object Object],[object Object],[object Object],[object Object],[object Object],himanshudutt@gmail.com  ©  Himanshu Dutt
Various Contexts to Knowledge Intangible source of economic growth and corporate value; input for product development; organizational outcome, strategic action to problem or opportunities, innovation etc. Various other authors (2003-2008) Knowledge is justified belief, validated by experience, shaped to benefit organization.  Bij, Song and Weggeman (2003) Knowledge life cycle : creation, mobilization, diffusion and commoditization.  Knowledge exists in 3 locations: codified information sets, inside individuals and in teams. Peter Murray (2002)  Birkinshaw and Sheehan (2002) 4 knowledge dimensions: factual, conceptual, procedural & meta-cognitive Cognitive and Community based knowledge models for innovation. Sorensen & Snis (2001) Salisbury & Plass (2001)  Product of experience and human reflection; located in an individual; embedded in a routine or process; embodied in language, concepts, rules  and tools. 3 types – human (individual know-how), social (relationships between individuals or within groups) & structured (organization systems, processes) Intellectual capital = f{stock of knowledge accumulated by individuals and units} x {extent to which this knowledge is mobilized}  Knowledge constructing, imbibing, interchanging & using is a social process. McAdam & Reid (2000) Gupta & Govindrajan (2000) Long & Fahey (2000) Meaningfully organized accumulated information; Knowledge is an object (stored)  and process; Interactive (tacit) & integrated (explicit) knowledge Knowledge is information that could be acted upon. Lim, Ahmed & Zairi (1999) Zack (1999) Embedded & embodied knowledge types Knowledge means customer or commercial value created. Ulrich (1998) Madhvan & Grover (1998) Experience, context, interpretation are components of knowledge. Davenport, Long & Beers (1998) Tacit & explicit theory of knowledge transfers Nonaka & Takeuchi (1995) Knowledge as source of distinctive capabilities and competitive advantage Hamel & Prahalad (1994) Intellectual capital = commitment x competence = knowledge  Quinn (1992) Ranked knowledge as scientific, technical & social  Henry & Walker (1991) Effective use of knowledge depends upon organizational learning.  Senge (1990) Context of Knowledge Authors
Thanks! Suggestions/Feedback write to himanshudutt@gmail.com

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Know Your Organisational Knowledge Management Orientation

  • 1. Knowledge Management & Organizational Orientation Himanshu Dutt Ph. D Scholar New Delhi, INDIA
  • 2. 4 Pillars of Knowledge himanshudutt@gmail.com © Himanshu Dutt Experience, Interpretation & Context Data & Information (in action) Learning Intellectualness = Competence + Commitment KNOWLEDGE
  • 3. 3 Components of Knowledge System Re-create himanshudutt@gmail.com © Himanshu Dutt CREATE APPLY SHARE
  • 4. 2 Basic Knowledge Forms Process himanshudutt@gmail.com © Himanshu Dutt EXPLICIT/ embodied in language, tools, & rules (integrated knowledge) TACIT/ embedded in routine (interactive knowledge) Object
  • 5. 1 Knowledge Objective Value! Source of Competitive Advantage himanshudutt@gmail.com © Himanshu Dutt
  • 6.
  • 7.
  • 8. A General KM Framework himanshudutt@gmail.com © Himanshu Dutt motivating potential receivers to accept & use the incoming knowledge knowledge inflow 7. building effective & efficient channels for transfer of knowledge knowledge transmission 6. motivating potential senders of knowledge to share it knowledge outflow 5. uncovering opportunities for sharing knowledge identification 4. Objective Process Knowledge Mobilization Stage – II minimizing the loss of proprietary knowledge knowledge retention 3. internalizing external knowledge knowledge acquisition 2. learning by doing knowledge creation 1. Objective Process Knowledge Accumulation Stage – I
  • 9.
  • 10. Organizational Knowledge Orientation The example describes the use of Factual, Conceptual, Procedural & Meta-cognitive knowledge constituents by an organization that describes its orientation to these knowledge constituents. himanshudutt@gmail.com © Himanshu Dutt Meta-cognitive (strategies for learning, thinking and problem-solving) Procedural (skills, algorithms, techniques, methods specific to product/ process) Conceptual (theories, models, principles and generalizations) Factual (terminology, specific details and elements) Dissemination (%) Application (%) Creation (%) Contribution of Percent Contribution of Each in Knowledge Management
  • 11.
  • 12. Various Contexts to Knowledge Intangible source of economic growth and corporate value; input for product development; organizational outcome, strategic action to problem or opportunities, innovation etc. Various other authors (2003-2008) Knowledge is justified belief, validated by experience, shaped to benefit organization. Bij, Song and Weggeman (2003) Knowledge life cycle : creation, mobilization, diffusion and commoditization. Knowledge exists in 3 locations: codified information sets, inside individuals and in teams. Peter Murray (2002) Birkinshaw and Sheehan (2002) 4 knowledge dimensions: factual, conceptual, procedural & meta-cognitive Cognitive and Community based knowledge models for innovation. Sorensen & Snis (2001) Salisbury & Plass (2001) Product of experience and human reflection; located in an individual; embedded in a routine or process; embodied in language, concepts, rules and tools. 3 types – human (individual know-how), social (relationships between individuals or within groups) & structured (organization systems, processes) Intellectual capital = f{stock of knowledge accumulated by individuals and units} x {extent to which this knowledge is mobilized} Knowledge constructing, imbibing, interchanging & using is a social process. McAdam & Reid (2000) Gupta & Govindrajan (2000) Long & Fahey (2000) Meaningfully organized accumulated information; Knowledge is an object (stored) and process; Interactive (tacit) & integrated (explicit) knowledge Knowledge is information that could be acted upon. Lim, Ahmed & Zairi (1999) Zack (1999) Embedded & embodied knowledge types Knowledge means customer or commercial value created. Ulrich (1998) Madhvan & Grover (1998) Experience, context, interpretation are components of knowledge. Davenport, Long & Beers (1998) Tacit & explicit theory of knowledge transfers Nonaka & Takeuchi (1995) Knowledge as source of distinctive capabilities and competitive advantage Hamel & Prahalad (1994) Intellectual capital = commitment x competence = knowledge Quinn (1992) Ranked knowledge as scientific, technical & social Henry & Walker (1991) Effective use of knowledge depends upon organizational learning. Senge (1990) Context of Knowledge Authors
  • 13. Thanks! Suggestions/Feedback write to himanshudutt@gmail.com