SlideShare una empresa de Scribd logo
1 de 20
UNICOM Software is an emerging leader of software engineering and application outsourcing provider with development center located in Vietnam. We leverages the culture of engineering excellence, professionalism and innovation, rock solid execution, flexible engagement and a comprehensive delivery backbone to maximize value for our clients.
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Vietnam is one of the fastest growing economies in the Asia and has one of the most liberal foreign investment laws in the region. It represents one of the most stable and secure business environment across the globe.  ,[object Object],WHY VIETNAM?
[object Object],WHY VIETNAM?
GARTNER: Analysis of Vietnam as an Offshore Services Location  28 October 2008   Gartner has analyzed 30 locations of outsourcing services and rated each location on 10 criteria.  “ Our assessment of Vietnam indicates that it will be an increasingly attractive location  for  offshore application services ,  but certain shortcomings remain.” ,[object Object],WHY VIETNAM?
Ho Chi Minh city as top 4 and Hanoi city as top 11 emerging global outsourcing cities  –  THOLONS Global Services - 2008 ,[object Object],WHY VIETNAM?
GENERAL INFORMATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Company name UNICOM Software JSC Founded Oct - 2006 CEO Alexander Grygoruk Employees 110 (As of Nov 2008) Located 3G Pho Quang – Tan Binh Hoang Trieu Building
GENERAL INFORMATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
GENERAL INFORMATION ,[object Object]
GENERAL INFORMATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
GENERAL INFORMATION ,[object Object]
GENERAL INFORMATION ,[object Object],Chứng khoán Đông Dương
SERVICE & EXPERIENCE ,[object Object],QA Test Migration/Porting Maintenance Development Others Embedded Localization ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
SERVICE & EXPERIENCE ,[object Object]
PEOPLE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Project Manager (9%) Developer (40%) TA/BA/Senior Developer (27%) Tester&QA (16%) Support staff (8%)
PEOPLE ,[object Object],Quality  Control Tools: QualityCenter, Whizible, Bugzilla, iTrack WinRunner, QuickTest Pro, SilkTest, TCL/Tk LoadRunner, JMeter, Junit, NUnit Techniques: White-box(Structure), Grey-box, Black-box(Behavior)  Totally Data Driven Framework (automation test) Programming Platform Middleware RDBMS Web Language: Java/J2EE, .Net/C#,  C/C++/VB,  ASP Scripting: Java Script, VB Script,  HTML/DHTML, Lotus Script IDE: Eclipse, MS Visual Studio,  Websphere Studio Server: Sun Solaris, AIX, AS/400, Linux, Windows Workstation: Windows, MacOS Handheld: Pocket Win, Palm OS Component tools: CORBA, EJB, COM+, .Net Messaging, Application: MSMQ, IBM MQ, IBM BPM Database: Oracle, SQL Server, DB2, Sybase, My SQL, PostgreSQL  Data warehouse tools: Oracle Discoverer, Business Object Application Server: BEA Web Logic,  IBM Websphere, Tomcat/JBoss, Microsoft Protocol: SOAP,  HTTP, HTTPS, FTP Tool: FrontPage,  Home Site,  Dream Weaver Content Management: MS SharePoint Portal, Open CMS, Liferay, Alfresco
QUALITY ,[object Object],Transforming Intranet into a decision enabler
QUALITY ,[object Object],Advantage of process 1. A complete life cycle for Planning, Requirement, Design, Code, Test and Deployment is provided for various type of  project. 2. Project management methodology is available to ensure consistent and predictable delivery without depending on various locations. 3. Metrics are established to measure project performance  (both progress & quality). As a result progress and quality  of every stage, process & product is quantitative managed. 4. Exit criteria of every stage is defined, so the transition from stage to stage is executed and verified again the defined  criteria to ensure smoothly  delivery between those. 5. To best fit with your requirements and project characteristic, we could set up a specific working process for your projects basing on customizing process.
WORKING MODEL ,[object Object],Offshore Development Center:   Project team is located in UNICOM, fully controlled by UNICOM and can re-use all infrastructures of UNICOM Effort-based Pricing or Time Material:   Project team is allocated at customer’s site and fully controlled by customers Project-based Pricing:  Project cost is calculated by estimated efforts, UNICOM fully manage the team to implement projects UNICOM SOFTWARE Process  complies with CMMI level 3, with high skill staffs we commit to bring the best services to our clients. We provide flexible  engagement models  to ensure that we meet the diverse needs and requirements of our clients
WORKING MODEL ,[object Object],[object Object],[object Object],[object Object],[object Object]
COMPANY CULTURE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Más contenido relacionado

La actualidad más candente (20)

updated mohamed cv
updated mohamed cvupdated mohamed cv
updated mohamed cv
 
Moh'd_Qattash-IT
Moh'd_Qattash-ITMoh'd_Qattash-IT
Moh'd_Qattash-IT
 
Ahmed+Mohamed+ Ali +CV
Ahmed+Mohamed+ Ali +CVAhmed+Mohamed+ Ali +CV
Ahmed+Mohamed+ Ali +CV
 
Aman mohamed
Aman mohamedAman mohamed
Aman mohamed
 
Hany resume
Hany resumeHany resume
Hany resume
 
Ibtehal Al Hasni
Ibtehal Al HasniIbtehal Al Hasni
Ibtehal Al Hasni
 
ahed's CV 2015
ahed's CV 2015ahed's CV 2015
ahed's CV 2015
 
Eng.Mohamed MBA ,Contact Center operations Manager
Eng.Mohamed MBA ,Contact Center operations ManagerEng.Mohamed MBA ,Contact Center operations Manager
Eng.Mohamed MBA ,Contact Center operations Manager
 
Personal History - 21 July 2016 v3
Personal History - 21 July 2016 v3Personal History - 21 July 2016 v3
Personal History - 21 July 2016 v3
 
EhabAliCV
EhabAliCVEhabAliCV
EhabAliCV
 
CV-Suliman
CV-SulimanCV-Suliman
CV-Suliman
 
CV_Yasser_Ahmed
CV_Yasser_AhmedCV_Yasser_Ahmed
CV_Yasser_Ahmed
 
Joel's Resume
Joel's ResumeJoel's Resume
Joel's Resume
 
CV-Suliman
CV-SulimanCV-Suliman
CV-Suliman
 
CV EU EN George Cristian Serban
CV EU EN George Cristian SerbanCV EU EN George Cristian Serban
CV EU EN George Cristian Serban
 
CV RESUME OF RAVEEN MOOTHILALL
CV RESUME OF RAVEEN MOOTHILALLCV RESUME OF RAVEEN MOOTHILALL
CV RESUME OF RAVEEN MOOTHILALL
 
Hamza Harahsheh CV
Hamza Harahsheh CVHamza Harahsheh CV
Hamza Harahsheh CV
 
My_CV
My_CVMy_CV
My_CV
 
MohammadHaniAlbdarneh
MohammadHaniAlbdarnehMohammadHaniAlbdarneh
MohammadHaniAlbdarneh
 
ONASANYA OLUWASEGUN ABIMBOLA_new
ONASANYA OLUWASEGUN ABIMBOLA_newONASANYA OLUWASEGUN ABIMBOLA_new
ONASANYA OLUWASEGUN ABIMBOLA_new
 

Similar a UNICOM Software Profile

Unicom Overview Sept 2009 V1.3
Unicom Overview Sept 2009 V1.3Unicom Overview Sept 2009 V1.3
Unicom Overview Sept 2009 V1.3Tu Nguyen Vinh
 
Company Presentation
Company PresentationCompany Presentation
Company PresentationIONAliona
 
Gateway Corporate Presentation
Gateway Corporate PresentationGateway Corporate Presentation
Gateway Corporate PresentationRavi Krishna
 
Acollada Software Development - helping you create innovative, cost effective...
Acollada Software Development - helping you create innovative, cost effective...Acollada Software Development - helping you create innovative, cost effective...
Acollada Software Development - helping you create innovative, cost effective...TotalSoft
 
GTL Corporate Presentation
GTL Corporate PresentationGTL Corporate Presentation
GTL Corporate Presentationsourav1981
 
Software Presentation A
Software Presentation ASoftware Presentation A
Software Presentation Ajoenilesh
 
Axis technolabs services
Axis technolabs servicesAxis technolabs services
Axis technolabs servicesAxis Technolabs
 
Corporate profile neovante technologies public
Corporate profile  neovante technologies publicCorporate profile  neovante technologies public
Corporate profile neovante technologies publicNeovanteTechnologies
 
ChanNathResume
ChanNathResumeChanNathResume
ChanNathResumeNath Chan
 
ChanNathResume
ChanNathResumeChanNathResume
ChanNathResumechan nath
 
ChanNathResume
ChanNathResumeChanNathResume
ChanNathResumeNath Chan
 
[Altabel Group] General Presentation 2010
[Altabel Group] General Presentation 2010[Altabel Group] General Presentation 2010
[Altabel Group] General Presentation 2010elviragolyak
 
UNIT Corp. - Company Profile - EN
UNIT Corp. - Company Profile - ENUNIT Corp. - Company Profile - EN
UNIT Corp. - Company Profile - ENLam Thai
 
Corporate Overview Apar Technologies 050809
Corporate Overview Apar Technologies 050809Corporate Overview Apar Technologies 050809
Corporate Overview Apar Technologies 050809bipinforu_85
 

Similar a UNICOM Software Profile (20)

Unicom Overview Sept 2009 V1.3
Unicom Overview Sept 2009 V1.3Unicom Overview Sept 2009 V1.3
Unicom Overview Sept 2009 V1.3
 
Company Presentation
Company PresentationCompany Presentation
Company Presentation
 
I nearshore
I nearshore I nearshore
I nearshore
 
Gateway Corporate Presentation
Gateway Corporate PresentationGateway Corporate Presentation
Gateway Corporate Presentation
 
Acollada Software Development - helping you create innovative, cost effective...
Acollada Software Development - helping you create innovative, cost effective...Acollada Software Development - helping you create innovative, cost effective...
Acollada Software Development - helping you create innovative, cost effective...
 
Web Venture Development Outsourcing
Web Venture Development OutsourcingWeb Venture Development Outsourcing
Web Venture Development Outsourcing
 
Gateway Technolabs Corporate Presentation
Gateway Technolabs Corporate PresentationGateway Technolabs Corporate Presentation
Gateway Technolabs Corporate Presentation
 
GTL Corporate Presentation
GTL Corporate PresentationGTL Corporate Presentation
GTL Corporate Presentation
 
Software Presentation A
Software Presentation ASoftware Presentation A
Software Presentation A
 
Axis technolabs services
Axis technolabs servicesAxis technolabs services
Axis technolabs services
 
Corporate profile neovante technologies public
Corporate profile  neovante technologies publicCorporate profile  neovante technologies public
Corporate profile neovante technologies public
 
ChanNathResume
ChanNathResumeChanNathResume
ChanNathResume
 
ChanNathResume
ChanNathResumeChanNathResume
ChanNathResume
 
ChanNathResume
ChanNathResumeChanNathResume
ChanNathResume
 
Unicom Software Corporate Profile
Unicom Software Corporate ProfileUnicom Software Corporate Profile
Unicom Software Corporate Profile
 
[Altabel Group] General Presentation 2010
[Altabel Group] General Presentation 2010[Altabel Group] General Presentation 2010
[Altabel Group] General Presentation 2010
 
UNIT Corp. - Company Profile - EN
UNIT Corp. - Company Profile - ENUNIT Corp. - Company Profile - EN
UNIT Corp. - Company Profile - EN
 
Corporate Overview Apar Technologies 050809
Corporate Overview Apar Technologies 050809Corporate Overview Apar Technologies 050809
Corporate Overview Apar Technologies 050809
 
Resume-RDn-Detailed
Resume-RDn-DetailedResume-RDn-Detailed
Resume-RDn-Detailed
 
Saigon Technology's business profile - Leading software development outsourci...
Saigon Technology's business profile - Leading software development outsourci...Saigon Technology's business profile - Leading software development outsourci...
Saigon Technology's business profile - Leading software development outsourci...
 

Último

Grateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfGrateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfPaul Menig
 
Monthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxMonthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxAndy Lambert
 
It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayIt will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayNZSG
 
Famous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st CenturyFamous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st Centuryrwgiffor
 
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Delhi Call girls
 
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Dave Litwiller
 
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesDipal Arora
 
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...Lviv Startup Club
 
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow  ) 🔝 8923113531 🔝  Cash Payment (COD) 👒VIP Call Girls In Saharaganj ( Lucknow  ) 🔝 8923113531 🔝  Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒anilsa9823
 
M.C Lodges -- Guest House in Jhang.
M.C Lodges --  Guest House in Jhang.M.C Lodges --  Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.Aaiza Hassan
 
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...Aggregage
 
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876dlhescort
 
Understanding the Pakistan Budgeting Process: Basics and Key Insights
Understanding the Pakistan Budgeting Process: Basics and Key InsightsUnderstanding the Pakistan Budgeting Process: Basics and Key Insights
Understanding the Pakistan Budgeting Process: Basics and Key Insightsseri bangash
 
Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...Roland Driesen
 
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...Any kyc Account
 
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdfRenandantas16
 
Monte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSMMonte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSMRavindra Nath Shukla
 
RSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors DataRSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors DataExhibitors Data
 

Último (20)

Grateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfGrateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdf
 
Monthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxMonthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptx
 
It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayIt will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 May
 
Famous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st CenturyFamous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st Century
 
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
 
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
 
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
 
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
 
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow  ) 🔝 8923113531 🔝  Cash Payment (COD) 👒VIP Call Girls In Saharaganj ( Lucknow  ) 🔝 8923113531 🔝  Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
 
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
 
M.C Lodges -- Guest House in Jhang.
M.C Lodges --  Guest House in Jhang.M.C Lodges --  Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.
 
Forklift Operations: Safety through Cartoons
Forklift Operations: Safety through CartoonsForklift Operations: Safety through Cartoons
Forklift Operations: Safety through Cartoons
 
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
 
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
 
Understanding the Pakistan Budgeting Process: Basics and Key Insights
Understanding the Pakistan Budgeting Process: Basics and Key InsightsUnderstanding the Pakistan Budgeting Process: Basics and Key Insights
Understanding the Pakistan Budgeting Process: Basics and Key Insights
 
Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...
 
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
 
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
 
Monte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSMMonte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSM
 
RSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors DataRSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors Data
 

UNICOM Software Profile

  • 1. UNICOM Software is an emerging leader of software engineering and application outsourcing provider with development center located in Vietnam. We leverages the culture of engineering excellence, professionalism and innovation, rock solid execution, flexible engagement and a comprehensive delivery backbone to maximize value for our clients.
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.