1. Mat Bose – Assistant Director, Hooksett Library
mbose@hooksettlibrary.org

2.  Public library located between two cities in southern
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NH (Concord & Manchester)
Serve almost 14,000 people (population)
6,700 card holders
Circulated 210,000 items (FY2013)
2013 New Hampshire Library of the Year! (NHLTA)

3. What are we doing?
 Facilitating a monthly user group meeting
 All devices welcome
 Promote library services
 Supporting device users
 Building relationships

4. Why are we doing it?
 Community needs technology support
 Promote our services
 Overdrive & 3M
 Lending devices
 Atomic Training
 Online Newsstand
 Electronic Resources

5. How do we do it?
 Two library facilitators
 Registration (device & specific questions)
 Communicate with attendees (E-mail list)
 Agenda - Invitation
 Follow up information
 Share a library service, tech news, apps, brochures, etc.
 Answer questions
 Smaller groups by device/OS

6. Marketing the group
 Electronic Sign
 Referrals from staff members
 E-mail communications
 Flyers in library (and on kiosk computer)
 Local Newspaper, Newsletter (Constant Contact), etc.
 Website and Calendar of Events

7. Our Experience
Challenges
Achievements
 Size of the group
 Regular attendees
 Experience levels of users
 Group member assistance
 Variety of Devices
 Awareness of services
 3M
 Atomic Training
 Byki
 Mobile Catalog
 Word of Mouth Promotion
 Staff Education

8. Example #1
“Thank you for
showing me how to
use the 3M Cloud
Library, I am using it
for all of my eBook
reading now!”
Kindle Fire HD User
(was struggling with
Overdrive)

9. Example #2
“Can I make an
appointment to get
additional help with
my Google Nexus,
and my computer
questions?”
Google Nexus User
(Ongoing support)

10. Example #3
“I’d be happy to get
together sometime
to help you learn
more about your
iPad.”
User Group Attendee
(to another attendee)

11. Reasons to continue…
 Interaction (Patron feedback)
 Perception (Tech Assistance @ Your Library)
 Resource awareness (Promoting services)
 Community connections
 Word of Mouth Promotion

12. What is next?
 Individual Instruction
 iPad Classes
 Computer Classes
 Atomic Training
 EveryoneOn.org (Find free training classes)

13. Mat Bose – Assistant Director, Hooksett Library
mbose@hooksettlibrary.org
www.slideshare.net/hookref/