This document outlines an agenda for a webinar about extending Microsoft Lync. It introduces Harbinger Systems, discusses Lync as an extensible platform, and highlights some key custom applications including enhanced presence, click to communicate, conversation translation, an expert finder, web chat, and interactive voice response. It also provides overviews of the Lync APIs and concludes with descriptions of 5 demos: the essence of presence, conversation translation, chatting with an expert, a visual IVR, and a contact center application.

2. Welcome to the Webinar
Microsoft Lync
as an Extensible Platform
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3. Agenda
• About Harbinger Systems
• Lync as an Extensible Platform
• Key Custom Applications
• Demo 1: The Essence of Presence
• Demo 2: Conversation Translator
• Demo 3: IM an Expert
• Demo 4: Visual IVR
• Demo 5: Contact Center
• Overview of Lync APIs 3

4. About Harbinger Systems
Software Technology
Services Company
Locations:
- Pune, India
- Redmond, WA
- Pleasanton, CA
Specialized Skills:
Lync Custom Development,
Consumer Apps, eLearning
Solutions, Advanced Testing
Solutions
Mobile App
Development
Web Based
Enterprise Apps
Product Development
Experience
Approved Microsoft, Cisco
and RedHat Vendor In business for 22+ years Global Headcount: 500+
Awards and Recognitions
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22+ 500+

5. Lync as an Extensible Platform
Lync
Software Powered Solution
• Easy to extend
• Easy to integrate
Rich set of .NET APIs
• Web
• Client
• Server
CWE, An Embedded Browser
• Hosting Environment
• Display Contextual Application
Build for your business needs
• Embed Lync in your application
• Build your own client experience
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6. Key Custom Applications
Enhance Communications
• Enhanced Presence
• Click to Communicate
• Contextual Communications
Cut-down Human Latency
• Notifications and Alerts
• Interactive Outbound
• Expert Finder
Extend the Reach of the Application
• Web Chat
• Query Response Bots
• Interactive Voice Response
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7. Demo 1: Essence of Presence
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Set Custom
Activity
Change
Display Photo

8. Demo 2: Conversation Translator
Real-time Language
Translation
Powered by Bing
Translation
Preview before
Sending
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9. Demo 3: IM an Expert
Real-time Question -
Answering Service
Connect Askers
with Experts
Build Q&A
Knowledge Base
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10. Demo 4: Visual IVR
Silverlight UI in CWE
Click on Title to Call
Text Based
Navigation
No More Wait Time
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11. Demo 5: Contact Center
Build on Sample Contact
Center Application
Contextual
Web Chat
Escalate to
Voice Call
Hold/Resume
Call Features
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12. Lync APIs
Unified
Communications
Web API
Lync Managed
API
Persistent Chat
APIs
Unified
Communications
Managed API
Exchange Web
Services
Managed API
Mail Apps for
Office 2013
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