Douglas County Libraries’ has recently experienced several successful collaborations. Together with a major database vendor, it collaborated with the local school system to meet the electronic resource needs of the 55,000 students, increase their database use, and save taxpayers $100,000 in the process. At the same time, the library worked with chambers of commerce and local economic development councils to provide startup and marketing information to small-to mid-size companies. It has paired with the local election office to provide assistance with election questions. And an innovative program now allows library patrons to check out a pass to local art and wildlife museums. These are those collaborations.
35. Election call costs
Calculation for cost of election calls for election office:
• Fee received for answering primary calls – $500
• Number of days answering calls – 17
• Fee received per week for calls – $294.12 = ($500 / 17) * 10
• Number of calls received 7/19-31 – 340
• $294.12/week / 340 calls received = .87¢ per call
Calculation for cost of election calls for Contact Center staff:
• Avg cost per hr for CC staff – $16.44
• Time spent on election calls – 10.25 hours
• Number of calls received 7/19-7/30 – 340
• $16.44 * 10.25 = $168.51 cost to answer calls
• $168.51 / 340 = .50¢ per call
49. Cultures
Degrees of Magnitude
Category School District Library District
2008-09 2009-10 2010-11 2009 2010 2011
No. Registered
58,723 59,185 60,483 173,660 197,018 217,802
Customers
Budgeted
$451,390,619 $466,102,256 $439,147,638 $21,251,179 $21,639,347 $21,840,000
Revenues
No. FTE
5,158 5,102 4,734 247 227 224
Employees
No. of
84 75 77 7 7 7
Branches
Governing
7, elected 5, appointed
Board
50.
51.
52.
53. AskColorado questions in Douglas County
Question Type Number % Total
General 54 14.03%
Academic 23 5.97%
Business 8 2.08%
Homework, K-12 300 77.92%
TOTAL 385 100.00%
54. AskColorado questions during the week by time
Time Number Percentage
Before 8 a.m. 4 1.61%
Between 8 a.m. & 3 p.m. 123 49.60%
Between 3 p.m. & 5 p.m. 28 11.29%
After 5 p.m. 93 37.50%
TOTAL 248 100.00%