2. Contents
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1
Aims and Objectives
2
Methodology & Limitation
3
History & Pizza Hut in Pakistan
4
Operations Management
5
Main work Stations
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Aims and Objectives
To find out the prevailing operations standards at pizza hut.
SWOT analysis of PIZZA HUT Lahore Pakistan.
Core objectives of pizza hut.
To learn about operational activities of pizza hut.
Structural and infrastructural analysis of Pizza hut.
Investigate the customer experience with pizza hut.
Investigate the factors responsible for product success.
Investigate all external factors that can have effect on productivity.
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Methodology & Limitation
Methodology
The study of Pizza Hut is carried out.
Visit to M. M Alam Road Branch Lahore Pakistan.
Interviews.
Journals
Articles
Online sources available; websites.
Limitations
Time was major constraint.
Limited information was available.
The limited access on the data was available.
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History & Pizza Hut in Pakistan
Pizza Hut, was initiated in the year 1958 by brothers Dan and Frank Carney in
their hometown of Wichita, Kansas.
Pizza Hut is a subsidiary of Yum! Brands, Inc.
There are more than 6,000 Pizza Hut restaurants in the United States
5,600+ store located in 94 other countries across the world
Pizza Hut initiated its operations in Pakistan with its first restaurant way back in
1993.
All franchises of pizza hut in Pakistan are owned by Habib oil Mills Pvt Limited.
There are about 70 outlets in Pakistan and 20 more are in process.
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Operational Activities
The role of operations is to be obsessed with the quality of our pizza and the
experience that customers receive.
There are a number of different Pizza Hut concepts:
Full Service Restaurants:
These are the traditional pizza restaurants offering as eat service and takeaway.
Home Service Restaurants:
These restaurants offer home delivery and takeaway.
Restaurant Based Delivery:
These restaurants are full service restaurants combined with a delivery and
takeaway service.
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Main Work Stations
Preparations
This involves activities like defrosting of dough, starters and cheese. So that can
be used for the next day operations
The preparation is done on the basis of the next business day forecast.
If the forecasted goods will not ready for next day, it will difficult for the manager
to carry out business operations.
Make table
The job of the make table is to make orders that are received from customers .
Order work on FIFO system, unless there is any collection customer.
It takes 10-15 minutes to prepare a product.
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Main Work Stations
Cut Table
The job of cut table is to receive the pizza and cut them according to the
order guests.
The special consideration is to be paid when pouching that the right order
should go with right guest .
Dispatching
The dispatching is tricky when there are more orders on the shelves and less
drivers.
Usually it takes less than 30 minute to deliver the order to the customer on
his/her door
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Product Standards
Restaurant General Manager (RGM) of pizza hut, revealed the fact that it is
always our priority to maintain 100% quality.
All dough should be identified with an accurate timing system, as it is very
critical to good dough management.
The wastage control is very important to save overall cost of doing business.
It is important to follow the set rules for product shelf life. Different ingredients
used in pizza making process, carry different shelf life.
To keep products safe storage the temperature of freezers should be in
between -18 to + or – 5 degree centigrade.
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Forecasting
Pizza hut forecasts by relying on previous 4 days trends of sale.
HR manager observes the forecast of sales and expected upcoming events in
the calendar.
The number of drivers can increase on weekends, as high as 7 to 10 and 4 to
5 in store staff plus shift manager and support manager.
The unexpected orders can cause more demand, that causes sometimes
delay in delivery.
RGM told us demand for the food is high in the start of the month but that
usually slowdown in the end of the month.
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SWOT Analysis
Strengths
Flourishing business in a society like Pakistan.
Specialized products.
Specialized Customer service.
Friendly environment.
Qualified staff.
Not money focused.
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15. SWOT Analysis
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Weaknesses
Sometimes
forecasting could not clearly measure due to fast increasing and
decreasing trends in demand.
Price
All
matters for middle class community in Pakistan
franchises are not properly furnished.
Sometimes
delivery boys do not reach on time.
Sometimes
quality do not up to the mark.
Less
varitey in products.
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SWOT Analysis
Opportunities
20 more units are opening in near future.
Not to many competitors in Pakistan.
Global market
Global human resources.
International relations.
Threats
Competitors like Domino Pizza, Italian Pizza, Afc, Fried Chicks and other local
pizza Huts.
Load Shading.
Security issues.
Purchasing power of middle class society.
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Conclusion
The operations management depicts the performance of each and individual
unit that is participating in overall acceleration of the engine of business.
The operations at Pizza hut have multifaceted situations.
The business may have sometimes low speed and high speed.
The each component working in the process cycle of business plays
equally important role to win the customer.
The success of the business is possible through collections of inputs from all
the units participating in the conversion process.
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