Big data is not just for the IT department. What are some of the insights we can gather from big data that will affect how you plan your HR and learning strategy? How do you set up your learning initiatives to contribute to additional insights on performance in your organization? Join a conversation with award-winning authors and learning thought leaders Karie Willyerd and Heather Maitre as they explore specific ideas on how to use big data today. Dr. Karie Willyerd is the vice president of learning and social adoption at SuccessFactors. As the former CLO of Sun Microsystems, she and her team won more than 35 awards. She is the co-author of "The 2020 Workplace: How Innovative Companies Attract, Develop and Keep Tomorrow's Employees Today." Heather Maitre is the CEO of Global Insights, a learning strategy firm. She is the former award-winning head of learning technology and performance measurement at KPMG.

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Speaker: Karie Willyerd
Vice President of Learning and Social Adoption
SuccessFactors
Heather Maitre
CEO
Global Insights
Moderator: Kellye Whitney
Associate Editorial Director
Chief Learning Officer magazine
10 Big Data Insights for HR and
Training

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Kellye Whitney
Associate Editorial Director
Chief Learning Officer magazine
10 Big Data Insights for HR and
Training

7. #CLOwebinar
Karie Willyerd
Vice President of Learning and Social Adoption
SuccessFactors
10 Big Data Insights for HR and Training
Heather Maitre
CEO
Global Insights

8. Ten Big Data Insights for HR & Training
Dr. Karie Willyerd
SVP Learning & Social Adoption
SuccessFactors
Heather Maitre
Founding Partner
Global Insights

9. 9 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved.
What is Big Data?
“Big data is a collection
of data from traditional
and digital sources inside
and outside your
company that represents
a source for ongoing
discovery and analysis.”
Forbes

10. 10 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved.
Data Is Pulled From Many Sources

11. 11 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved.
Five Ways Big Data Can Add Value Overall
1. Transparency
2. Improvement opportunities
3. Segmentation
4. Decision making
5. New products & services
Source: Mckinsey; http://www.mckinsey.com/insights/business_technology/big_data_the_next_frontier_for_innovation

12. 12 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved.
Where Are You?

13. 13 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved.
Bersin Analytics Maturity Model

14. 14 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved.
Why Big Data Is Important to HR & Learning

15. 15 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved.
Evaluation vs Big Data: The Size of the Question

16. “All people decisions at
Google are based on data
and analytics.” Laszlo
Bock, Google

17. Ten Insights to
Consider for HR
& Learning

18. 18 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved.
1. Where Should We Be Placing People?
• Where is growth?
• Skills needed?
• Graduation trends?
• Salaries?
• Attrition?

19. 19 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved.
2. How Can I Source Better?
• Social networks?
• Skills profiles?
• Endorsements?
• Passive candidates?

20. 20 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved.
3. Can We Match Mentors to Proteges?
• Gaps match strengths?
• Socially compatible?
• Near peer?

21. 21 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved.
4. Who Is Going to Succeed? (And How Can We Help?)
• Early markers like
pipeline?
• Onboarding?
• Manager meetings?

22. 22 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved.
5. What Courses Affect Performance the Most?
1. General or job
specific?
2. When?
3. Different effects?
4. Change over time?

23. 23 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved.
6. How Should I Distribute My Promotion Budget?
1. High vs. low tenure
2. High potentials?
3. Attrition effect?

24. 24 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved.
7. What Manager Behaviors Predict Retention?
• What would Google do?
• Fewer items?
• Predictive traits unique
to our organization?
• Business impact?

25. 25 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved.
8. Can We Predict Employee Sentiment?
• Social networks?
• Exit analysis?
• Increased fraud risk?

26. 26 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved.
9. How Do I Benchmark?
• Embedded in software?
• Incorporated in analysis
strategies?
• Both internal and
external?

27. 27 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved.
10. How Do We Hire & Keep High Potentials?
• Best mix of potential?
• Identify prior to hire?
• Alerts on failure to
thrive?
• Identification accuracy
over time?

28. 28 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved.
How Do I Get Started With Big Data?
1. Link to strategy
2. Devote some headcount to
planning and analytics
3. Determine the state of
technology at your company
4. Get some good tools
5. Find the pockets
6. Hire a data scientist
7. Be curious and ask interesting
questions

29. 29 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved.
The First Step: Strategy
• What is your HR or
learning strategy?
• How often do you adjust
it?
• Do you have a talent
strategy? How does it
affect what you report?
How you plan your
budgets?
• What big data insights
will yield the most results
for your company?

30. 30 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved.
Strategic Talent and Learning Workshops
• Big Data & HR
• Strategy &
Roadmapping
• The 2020 Workplace
Budget Constrained?
Do It Yourself!
heather@globalinsightsllc.com
kwillyerd@successfactors.com

31. 31 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved.
Thank You
Karie Willyerd
kwillyerd@successfactors.com
Heather Maitre
heather@globalinsightsllc.com

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Heather Maitre - CEO Global
Insights
Tuesday May 27th , 2014
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