Companies are increasingly realizing their own business results are impacted not only by their own employees, but also by the employees and individuals across their value chain. These suppliers, partners, distributors, subcontractors, resellers and customers are referred to as the extended enterprise. Investing in learning that ensures better informed and better trained employees and customers across this extended enterprise is a critical business strategy necessary to compete successfully in today's highly competitive environment. In this webinar, Lance Dublin, an industry expert and dynamic webinar leader, will discuss how to describe the extended enterprise for your organization and identify where learning can add the most value. He will review mini-case studies of organizations who are involved in these initiatives and summarize the key insights from their successes and mistakes. And finally he will identify five critical steps you can and should take to be successful in leveraging learning across your extended enterprise.

1. Learning for the Extended Enterprise:
Leveraging Your Value Chain
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2. Learning for the Extended Enterprise:
Leveraging Your Value Chain
Speaker: Lance Dublin
CEO, Chief Solution Architect
Dublin Consulting
Moderator: Daniel Margolis
Managing Editor
Chief Learning Officer magazine
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5. Frequently Asked Questions
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6. Learning for the Extended Enterprise:
Leveraging Your Value Chain
Daniel Margolis
Managing Editor
Chief Learning Officer magazine
#CLOwebinar

7. Learning for the Extended Enterprise:
Leveraging Your Value Chain
Lance Dublin
Chief Solution Architect
Dublin Consulting
#CLOwebinar

8. Learning for the
Extended
Enterprise:
Leveraging Your
Value Chain
Lance Dublin
CEO & Chief Solution Architect
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 7

9. Why Now?
What is the Extended Enterprise?
What are the learning opportunities?
What can we learn from others?
What are the critical steps?
Insights / Q&A
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 8

10. Strategic thinking and services for assessing,
Lance Dublin planning for, designing, and implementing:
• Corporate learning strategies & programs
• Organizational and technological
change initiatives
• Organizational development and
redesign programs
35+ years of experience in adult education and
training, motivation and innovation,
communication and change leadership.
Founder and CEO of Dublin Group, a leading
training development and change implementation
company
Founder & CEO
Dublin Group
Co-Founder Antioch College/West, innovative BA &
MA program for working adults
Author & speaker
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 9

11. Strategic thinking and services for assessing,
Lance Dublin planning for, designing, and implementing:
• Corporate learning strategies & programs
• Organizational and technological
change initiatives
• Organizational development and
redesign programs
35+ years of experience in adult education and
training, motivation and innovation,
communication and change leadership.
Founder and CEO of Dublin Group, a leading
training development and change implementation
company
Founder & CEO
Dublin Group
Co-Founder Antioch College/West, innovative BA &
MA program for working adults
Author & speaker
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 10

12. Why Now?
What is the Extended Enterprise?
What are the learning opportunities?
What can we learn from others?
What are the critical steps?
Insights / Q&A
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 11

13. POLL
Question #1. What organization in
your company do you represent?
Question #2. What is your Extended
Enterprise expertise level?
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 12

14. Resources
Speed
Innovation
Technology
Competition
Complexity
Work
Diversity
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 13

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16. Any Virtual
PLACE
Any Time
Any Place
Same
Physical
Same Any
TIME
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 15

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18. Collaborative Learning
Uniquely Blended Learning
Non-Formal Learning
Informal Learning
Mobile Learning
Rapid e-Learning
ILT Performance Support
Games
E-Learning (courses, modules, nuggets)
Blogs, Pods, Videos, Microblogs, Wikis
Networks/COPs
Virtual Worlds/Environments
Simulations (e- & ILT)
Webinars / Virtual classrooms
RSS
LMS/LCMS/HCM
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 17

19. Why Now?
What is the Extended Enterprise?
What are the learning opportunities?
What can we learn from others?
What are the critical steps?
Insights / Q&A
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 18

20. Extended Enterprise
• ENTERPRISE • Sub-contractors
• Suppliers • Resellers
• Partners • CUSTOMERS
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 19

21. 5. Implementation
6. Maintenance
7. Customer relationship
8. Support
1. Product development
2. Supply
3. Logistics
4. Sales
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 20

22. Why Now?
What is the Extended Enterprise?
What are the learning opportunities?
What can we learn from others?
What are the critical steps?
Insights / Q&A
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 21

23. "Enlightened organizations must identify 'links' in their
value chain that are most critical to their enterprise
success, and then conscientiously set out to improve
the performance of those links. Our research validated
that most organizations are aware of the need for
providing learning across the extended enterprise;
however the majority of them are not pursuing it.”
Cushing Anderson, Program Director, IDC’s Corporate Learning
and Performance Group
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 22

24. Learning in the Extended
Enterprise, 2006
92% …provide training to employees BUT only 38% provide customer
training and 22% provide training to channel partners
77% … in the future they would be doing more to serve these
audiences in … the “extended enterprise”
76% … increasing level of proficiency of their channel partners’
employees is the most important reason to offer learning programs
to this part of the extended enterprise
82% … increase use of e-learning for customer training
and 75% for channel partner training
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 23

25. Key Technologies Enable
Enterprise Learning Success,
2010
Organizations extending learning to both customers and partners saw
nearly double the increase in year-over-year revenue per FTE
Top pressures driving learning: 39% business changes; 35% lack of
skills in marketplace; 28% changing customer needs & expectations
… organizations are placing an increasing importance on the role
learning plays in its ability to get things done, and improve its ability
to create revenue and serve customers.
Learning needs to expand it’s footprint inside and outside the
organization, supporting employees, customers and partners at all
stages of their relationship …
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 24

26. Why Now?
What is the Extended Enterprise?
What are the learning opportunities?
What can we learn from others?
What are the critical steps?
Insights / Q&A
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 25

27. INDUSTRY: Manufacturing
AUDIENCE: Dealers
PAST SOLUTION: Yearly ILT events
CURRENT SOLUTION: Online University with
eLearning modules
RESULTS: …..
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 26

28. INDUSTRY: VOIP, wireless, home solutions
AUDIENCE: Sales channel/VARs, CSAs, employees
PAST SOLUTION: Fragmented
CURRENT SOLUTION: One integrated system
RESULTS: …..
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 27

29. INDUSTRY: Software
AUDIENCE: APD Academy, Accounting
Professionals, Customers
PAST SOLUTION: Fragmented
CURRENT SOLUTION: One integrated system to
meet multiple audiences and business models
RESULTS: …
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 28

30. Why Now?
What is the Extended Enterprise?
What are the learning opportunities?
What can we learn from others?
What are the critical steps?
Insights / Q&A
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 29

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36. Why Now?
What is the Extended Enterprise?
What are the learning opportunities?
What can we learn from others?
What are the critical steps?
Insights / Q&A
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 35

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38. INVESTMENT IMPACT
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 37

39. INVESTMENT
ADVANTAGE– $$$
Value
EFFECTIVENESS –$$
Business Results
EFFICIENCY – $
IMPACT
Costs & Access
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 38

40. INVESTMENT IMPACT
EFFECTIVENESS –$$
Business Results
EFFICIENCY – $
ADVANTAGE – $$$
Costs & Access Value
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 39

41. Lance Dublin
CEO& Chief Solution Architect
Dublin Consulting
lance@dublinconsulting.net
415-759-1258
www.dublinconsulting.net
CONSULTING © 2008-2012 Lance Dublin All Rights Reserved - 40

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