“We are currently preparing students for jobs and technologies that don’t yet exist… to solve problems that we don’t even know are problems yet.” — Richard Riley, former U.S. secretary of education Corporate learning leaders have inherited one of the most difficult challenges of a changing world: Preparing a workforce for jobs that don’t yet exist. This webinar explores the vital skills and learning required to compete in the 21st century. Charles Fadel, global lead for education at Cisco Systems and co-author of 21st Century Skills: Learning for Life in Our Times, and Michael E. Echols, Ph.D., executive vice president of Bellevue University and executive director of the university’s Human Capital Lab, bring their unique and complementary perspectives to what has been called the “most important conversation of our times.”

1. Preparing Your Workforce for Tomorrow’s Challenges You can listen to today’s webinar using your computer’s speakers or you may dial into the teleconference. If you would like to join the teleconference, please dial 1.866.469.3239 and enter access code 660 326 736 #. You will be on music hold until the seminar begins. #CLOwebinar

2. Preparing Your Workforce for Tomorrow’s Challenges Speaker:Charles Fadel, Global Education Lead Cisco Systems Michael E. Echols, Ph.D., Executive Vice President, Bellevue University Executive Director, Bellevue University’s Human Capital Lab Moderator: Daniel Margolis Managing Editor Chief Learning Officer magazine #CLOwebinar

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12. Preparing Your Workforce for Tomorrow’s Challenges Daniel Margolis Managing Editor Chief Learning Officer magazine #CLOwebinar

13. Preparing Your Workforce for Tomorrow’s Challenges Charles Fadel Global Education Lead Cisco Systems Michael E. Echols, Ph.D., Executive Vice President, Bellevue University Executive Director, Bellevue University’s Human Capital Lab #CLOwebinar

14. Preparing Your Workforce for Tomorrow’s Challenges

15. Charles Fadel Global Education Lead Cisco Systems Michael E. Echols, Ph.D. Executive Vice President of Strategic Initiatives and the Human Capital Lab Bellevue University

16. Agenda Why 21st Century Skills ? What are they ? What should Industry do in return ?

17. Accelerating Change Demands Different Skills e.g. consultants e.g. engineers e.g. assembly work e.g. paperwork e.g. truck driving

18. Race up the Value Chain IN MORE DEVELOPED COUNTRIES Source: “Tough Choices or Tough Times” 2007, National center on education and the economy

19. Workforce Requirements Survey Source: “Are they really ready to work ?” report by the Conference Board, P21 et al

20. How are these Skills recognized? “Has your organization identified these skills as priorities for employee development, talent management, and succession planning?” Source: AMA/P21 2010 Critical Skills Survey, released April 2010

21. MIT – Mechanical Engineering Source 100% Did not learn Learned elsewhere 80% Learned on the job 60% Learned at MIT Used pervasively Graduate school 40% MIT undergrad 20% 0% TESTING DYNAMICS DESIGNING TEAMWORK HEAT TRANSFER COMUNICATIONS MANUFACTURNIG SYSTEM THINKING FLUID MECHANICS MARKET CONTEXT THERMODYNAMICS DEVELOPING AN IDEA UNDERLYING SCIENCES MECHANICS OF SOLIDS INDEPENDENT THINKING UNDERLYING MATHEMATICS ENGINEERNIG DESIGN PROCESS SYSTEMS DYNAMICS AND CONTROL PERSONAL SKILLS AND ATTRIBUTES EXTERNAL AND SOCIETAL CONTEXT ENTERPRISE AND BUSINESS CONTEXT MECHANICAL BEHAVIOR OF MATERIALS PROFESSIONAL SKILLS AND ATTITUDES EXPERIMENTATION AND KNOWLEDGE DISCOVERY ENGINEERING REASONING AND PROBLEM SOLVING Mechanical Engineering Core How & Why Professional Skills Source: Kristen Wolfe June,2004 S.B. Thesis & Professor Warren Seering. Courtesy Professor Woodie Flowers

22. The Leadership Gets It “I’m calling on our nation… to develop standards and assessments that don’t simply measure whether students can fill in a bubble on a test, but whether they possess 21st century skills like problem-solving and critical thinking and entrepreneurship and creativity” U.S. President Barack Obama, March 2009

23. Voter Attitudes toward 21st Century Skills “21st century skills are important for schools to teach.” 88%

24. P21 Members Circled: Founding members

26. Financial, Economic, Business and Entrepreneurial literacy

27. Civic Literacy

28. Health Literacy

29. Environmental LiteracyCore Subjects Native Language/Reading World Language(s) incl. English Arts Geography History Mathematics Science Government/Civics

31. Creativity & Innovation

33. Media Literacy

35. Initiative & Self-Direction

36. Social & Cross-Cultural Skills

37. Productivity & Accountability

39. Employers Ask for Degrees… Opportunity mostly for four-year higher education Frustrated by high turnover and poor matches to jobs  Degree isn’t an accurate reflection of what people can really do. Degree long ago Degree unconnected to job (sales?) Degree from unrecognizable institution 2 year, some/no degree

40. …But What They Need are Skills. People who have skills (or can get skills) but have the “wrong”/no degree are invisible It takes a great deal of time & money to get a college degree, many do not have that luxury. What would happen if we made a “skills ecology” rather than a “degree ecology” around jobs?

41. FAQ: Why Hasn’t Something Like This Happened Already? Pieces of it have happened already. What is missing is the whole SYSTEM: Skills tests are becoming more common. Employer buy-in and use of skills scores in hiring is currently rare – but has tremendous ROI when it does happen. No consciously-designed marketplace yet exists for employers, employees, and learning providers

42. The Nation The Challenge: - 60% of all jobs in 2018 will require a degree - 71% of jobs with growth will require post secondary credentials The Reality: 7 years to fill 22.8 percentage points gap

43. The Individual Main population: Working adults 38 million with some credit 75% of current students “non-traditional” means Financially independent Attend part time Delayed enrollment (not traditional high school to college) Working full time Have dependents More mobile

45. 80% for career outcomeWhat would support them? 41% of surveyed workers are reluctant to invest the time because they are unsure about what their jobs will require in the future.

46. Missing in Action – The Employer Failure of senior leadership to tell employees what would be valuable to invest into $ – Sixteen billion in tuition assistance not strategically deployed – HR benefit – administered by supervisor through “benign neglect” – Little or no link to talent management

48. Positive relationship with co-workers

49. Interesting work

50. Opportunities for learning (The NeXt Revolution: Shelton and Shelton)

51. Non-Financial U.S. Corporations $2 TRILLION in cash on balance sheets means Availability of resources is NOT the issue

52. Employers Who “Get it”: Education as a Talent Strategy Co-designed curriculum Employee communication strategy Measured financial impact The Home Depot Retail sales management Convergys Call center operations management SunTrust Retail banking leadership Verizon Wireless Retail sales management Call center operations management

53. Conclusions Significant national challenge to reach goals Individuals motivated and ready to act Missing key is our employers They need a strategy & A responsive, supportive university partner

54. Preparing Your Workforce for Tomorrow’s Challenges Charles Fadel Global Education Lead Cisco Systems Michael E. Echols, Ph.D., Executive Vice President, Bellevue University Executive Director, Bellevue University’s Human Capital Lab #CLOwebinar

55. Join Our Next CLO Webinar Great Workplaces Are Built, Not Born: The Role of Learning and Development Thursday, April 28, 2011 CLO Webinars start at 2 p.m. Eastern / 11 a.m. Pacific Register at www.clomedia.com/events Join the CLO Network: http://network.clomedia.com/ #CLOwebinar