Assertiveness husna sadiya

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Assertiveness at
Work

Today’s Session - Content
 Have you ever Experienced.
 Assertive, Aggressive. Passive.
 Assertive Responses.
 Assertive Scenario.
 Tips for Working Assertively.

Have you ever experienced any of the Following
• Being faced with unreasonable requested
from your Reporting Head.
• Feeling angry about the Cooperation you are getting
from another department.
• Having to convey a decision that you know your
team will not like.
• Wanting to disagree with a point of view that a
Senior Manager forcefully expressing.
• Having to handle a irate customer without losing his
or her valuable business or making promises that are difficult to keep.
• Making an important presentation to a group of senior Managers having had a very
little time to prepare.
These are all tricky situations
No!

Do you Know ???
• Assertiveness
– Is attaining a balance between considering your own wants, needs,
and goals with the wants, needs, and goals of other people.
• Aggressive
– People act in self-serving ways that lack respect for others.
• Passive
– act in ways that show no respect for themselves.

What we mean by Assertion
Assertion is a Behavior that involves.
– Standing up for your own rights in such a way that you do not violate another
person’s rights.
– Expressing your needs, wants, opinions, feelings, and beliefs in direct, honest
and appropriate ways.
We will demonstrate with an Example :
Suppose your Manager asked you to complete some additional task by end
of the month. You are the Best Person to do the work, but your time is
already fully committed to another work. An assertive response in this
situation would be :

“I appreciate that you would like this work to be completed by the
end of the month. However, I don't see that I can fit it in with my
workload as it is at present, so can we discuss it ?
So assertiveness is based in the Beliefs that in any Situation
• You have needs to be met.
• The other people involved have needs to be met.
• You have rights, so do others.
• You have something to contribute, so do others.
The Aim of assertive behavior is to satisfy the needs and wants of both the parties in
the situation.

Non Assertion
• Well I don’t have any Spare Time, but I suppose
I could work late to fit the extra work in,
errrrrrr….
I don’t mind.
The Aim of Non Assertion is to avoid
conflict and to please others

Sample Assertive Responses
Situation Response
The waiter forgets to place your order and
your party waits 45 minutes for your food.
Ask to speak with the manager and explain that
you'd like your meal discounted or a free dessert.
A neighbor's dog barks incessantly at all
hours of the day and night.
Tell him or her you'd like for them to find a way to
silence the dog or at least bring it inside at night.
Someone makes an inappropriate
comment that offends or insults you.
Explain how what they said made you feel and ask
them to discontinue their comments.
Your friend suggests a Chinese restaurant,
which you hate, for the fourth lunch in a
row.
Suggest another place you'd like to go instead and
point out that the other place isn't your favorite.
A customer service employee won't agree
to your reasonable request.
Ask specifically what the company policy is on the
issue and whether they or a manager can approve an
exception, if necessary.

Assertive Scenario
• Stage
• Upset with your Boss over your Performance

10 Tips for Working Assertively
• Make the decision to positively assert yourself. Commit to being assertive rather than
passive or aggressive and start practising today.
• Aim for open and honest communication. Remember to respect other people when you
are sharing your feelings, wants, needs, beliefs or opinions.
• Listen actively. Try to understand the other person’s point of view and don’t interrupt
when they are explaining it to you.
• Agree to disagree. Remember that having a different point of view doesn’t mean you are
right and the other person is wrong.
• Avoid guilt trips. Be honest and tell others how you feel or what you want without
making accusations or making them feel guilty.

Continued …
• Stay calm. Breathe normally, look the person in the eye, keep your face relaxed and
speak in a normal voice.
• Take a problem-solving approach to conflict. Try to see the other person as your friend
not your enemy.
• Practise assertiveness. Talk in an assertive way in front of a mirror or with a friend. Pay
attention to your body language as well as to the words you say.
• Use ‘I’. Stick with statements that include ‘I’ in them such as ‘I think’ or ‘I feel’. Don’t use
aggressive language such as ‘you always’ or ‘you never’.
• Be patient. Being assertive is a skill that needs practice. Remember that you will
sometimes do better at it than at other times, but you can always learn from your
mistakes

To Conclude

Presented By,
Husna Sadiya

Assertiveness husna sadiya

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