2. Unit 1. (p. 6)

4. A receptionist helps a guest

5. She’s a receptionist

6. Reception

7. UNIT OBJECTIVES
Professional skills: completing
hotel registration forms.
Language focus: present simple
and adverbs of frequency.
Vocabulary: hotel jobs, work
duties, countries and
nationalities.

8. SPEAKING (P.6)
Possible advantages:
- meet lots of people: it is
interesting; lots of different jobs.
Possible disadvantages:
- hours are long and unsociable;
usually work at weekends; guest
may be difficult.

9. READING 2. (P. 6) → b.
Read the text in order to find the advantages and
disadvantages of working in a hotel and then to
compare them with their own ideas from
exercise 1.
Do you think whether the advantages outweigh
the disadvantages.
Advantages:
fast-growing industry; exciting career; job
satisfaction variety of jobs; paid sick leave and
holidays; free food; some free holidays; free or
cheap accommodation.
Disadvantages:
hard work, especially peak season; hours are
long; seven-day week.

10. Reading 3. Read the article again and
answer these questions.
1.Housekeeper, management;
administration jobs, e.g. accountant,
marketing; concierge (người giữ cửa,
khuân vác); porter.
2. Because it is not an easy job and the
hours can be very long.
3. They are responsible for the rooms, food
and beverage service, registration and
general management.
4. Each job involves dealing with people.
5. Exciting, hard and different.

11. VOCABULARY 4. Hotel jobs (p.7)
Match the job with the duties. Use a dictionary to
help you.
cleans guestrooms.
1. Chambermaid →
2. Hotel manager → manages all the hotel staff.
serves guests at the bar.
3. Bartender →
4. Accountant → does the hotel’s finances.
5. Concierge → Gives information and helps guest.
carries guests’ to their rooms.
6. Porter →
7. Waiter →
serves guests in the restaurant.
8. Marketing manager → finds business for hotel.

12. Room staff: take orders/
prepares and delivers dishes
Laundry staff: washes
bedding/ hotel uniforms/
napkins
Maintenance: maintains and
repairs the facilities

13. PRONUNCIATION 5. The /h/ sound
Which word does not have /h/ sound?
Practice saying the words.
1. Hotel /hou’tel/
2. Hospitality /hɔ spi’tæliti/
3. Holiday /’hɒ lədei/
4. Hours /auəz/
5. Housekeeper /’hauski:pə/
6. Happy /’hæpi/
7. Help /help/

14. SPEAKING 6. (p 7)
Work in pairs. What do you like
about the hospitality industry?
Write down five things and then
compare your ideas with your
partner’s.
LISTENING 7. Daily duties (p.8)
1. What are SOs? → stay-overs
2. What are COs? → check-outs

15. Listening 8. What do the housekeepers
usually do if they have an SO? Listen
again and tick (√) the phrase you hear.
a. Change the sheets √
b. use the computer
c. check the soap
d. change the towels √
e. clean the bathroom √
√
f. make the bed
g. tidy the bedroom √
h. use air freshener /’freʃ nə/ = chất làm tươi
mát.

16. Listening 9. Darina talks about her working
hours. Listen and answer the questions.
1. How many days a week does she work?
→ Six days a week
2. How often does she work at the weekend?
→ Always.
3. When does she have some free time?
→ Tuesday or Wednesday.
4. What hours does she sometimes work on
Mondays?
→ From nine to three o’clock.

17. LANGUAGE FOCUS. Adverbs of
frequency (p. 8)
Look at the examples and underline the correct
option below.
Where the adverbs is in relation to the verb
“be” and the other verbs.
→ We put adverbs after the verb “be” and
before other verbs.
Ex: She is never late for work.
She usually works from nine to one.
I have never studied E for a long time.

18. SPEAKING 10. (P.8)
Work in pair. Write six sentences about
your partner, using always, usually,
often, sometimes, hardly ever and
never.
LISTENING 11. (p9)
Listen to Darina and complete the notes.
1. six to eight
2. train
3. can contact
4. checks

19. LANGUAGE FOCUS (p.9)
• Simple Present = Present Simple
• FORM: Affirmative
•
•
•
•
•
•
S+V+O
(S: I / you / we / they / plural noun)
Examples:
I speak English
You speak English.
They speak English.
We speak English.
Your friends speak English.

20. Affirmative:
S + V+s/es + O
(S: he / she / it / singular noun)
• Ex: He works for RMK-BRJ.
•
She eats too much pizza.
•
It barks all night long.
•
My mother watches TV all day long.
Negative:
S + don’t + V + O
(S: I / you / we/ they / plural noun)
Ex: They don’t speak French
My friends don’t eat dog meat.

21. Negative
S + DOESN’T + V + O
S: he / she / it / singular noun)
Ex: He doesn’t play the piano.
My sister doesn’t eat meat.
Question
Do + S + V + O + ?
(S: I / you / we / they / plural noun)
Ex: Do they have any children? Yes, they do.
Does + S + V + ) + ?
(S: he / she / it / singular noun)
Ex: Does she work for you? No, she doesn’t.

22. • USE 1- Repeated Actions
• Use the Simple Present to express the
idea that an action is repeated or usual.
The action can be a habit, a hobby, a
daily event, a scheduled event or
something that often happens. It can also
be something a person often forgets or
usually does not do.

23. • Scheduled Events in the Near Future
• We use Simple Present to talk about scheduled
events in the near future. This is most commonly done
when talking about public transportation, but it can be
used with other scheduled events as well.
• Examples:
• The train leaves tonight at 6 PM.
• The bus does not arrive at 11 AM, it arrives at 11
PM.
• When do we board the plane?
• The party starts at 8 o'clock.
• When does class begin tomorrow?

24. PRACTICE 12. (p9)
Complete the interview with the correct of the
verbs in brackets.
1. Do you do
2. go
3. don’t usually stay
4. is
5. do you do
6. visit
7. has
8. go
9. plays
10. Do you stay
11. don’t stay
12. start
13. like
14. watch
15. don’t do

25. SPEAKING 13. (P10)
Work in groups of three. Discuss these
topics and complete the sentence below.
family
free time
travel
work
favorite holiday destinations.
→ All of us…..
→ Two of us….
→ One of us….
→ None of us…..

26. PRONUNCIATION 14. (P10)
The /s/, /z/, and /iz/ sounds.
What is the pronunciation of the letter s at the
end of these words? Put them in the correct
groups.
/s/
likes, starts,
wants
/z/
plays, goes,
flies, arrives
/iz/
changes, watches.
washes, finishes

27. Extra Activity
Work out the rules for yourselves and then to
ask the another verb to each group.
Rules:
/s/ after verbs ending in /t/
/z/ after verbs ending in /au/, /ai/ and /v/
/iz/ after verbs ending in /tʃ/ and /ʃ/
Extra rules and examples:
/s/ after /p/ and /k/, e.g. stops, picks
/iz/ after /ks/ and /s/, e.g. fixes, kisses
/z/ after all endings, e.g. needs, sees, sings

28. READING 15. (10)
Read the webpage below. Are these
statements true or false? Correct any
false statements.
1F. (she has been there since it opened.
2T
3T
4F (every day is different.

29. SPEAKING 16. (P10)
1. What is his surname?
2. What does he do?
3. What’s his job?
4. What are his duties?
5. What does he like about his job?
Possible answer:
Anthony Grey. Assistant Concierge.
I’ve been here at the Sun Bay Hotel for 2 years and I
really love my job. I greet guests at the door and
sometimes I collect them and their luggage from
the airport. What I like about my job is meeting all
kinds of people and making friends. This is very
important for me and my job gives me plenty of
opportunities to do this.

30. VOCABULARY 17. (P11)
1. USA, US / America
3. Russia, Russian
5. Spain, Spanish
2. Italy, Italian
4. France, French
6. Germany, German
Note:
* We can write USA but we say the USA.
* We refer to different nationalities in the
following ways:
• The British
• British people
• People from Britain

31. USA, US, AMERICA