iCognitive provides corporate education through four delivery modes: In-house workshops Public workshops e-learning courses Training plus coaching The main topics currently covered in our materials are: Supply chain management Supply Chain Operations Reference (SCOR®) model workshop Supply chain management impact on finance Sales & Operations Planning Forecasting Cost-To-Serve / Activity Based Costing (ABC) Supply chain analytics Benchmarking SCOR® best practices Manufacturing and supplier cost analysis Risk Management and Risk Mitigation Plan Supply Chain for Non-SCM Managers If you would like us to organize specific training courses in 2013, please let us know your workshops of interest by sending us an email at workshop@icognitive.com

1. 2013 TRAINING CATALOGUE
CONSULTING | TRAINING | BENCHMARKING | TECHNOLOGY | RESEARCH

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ICOGNITIVE COMPETITIVE EDGE
 Training courses and materials in
English, French and Mandarin
 Exclusive translation of the SCOR©
model into Mandarin and French
 Provider of SCOR® workshops as
qualified SCOR® instructor
certified by the supply chain
council: more than 2000 supply
chain professionals trained in more
than 200 companies
 Hands-on experience with local and
international companies
This training catalogue presents the list of
iCognitive workshops. We organize public
workshops on a recurring basis in China
and South East Asia. We also conduct in-
house workshops for our customers.
ICOGNITIVE SUPPORTS YOU IN DEVELOPING
YOUR BEST ASSET: HUMAN CAPITAL
iCognitive is an international consulting and research firm specializing
in supply chain management optimization, with offices in Asia and
Europe.
iCognitive develops interactive supply chain courses based on in-depth
experience, best practices and real companies’ case studies for
continuing professional development.
We offer a comprehensive set of trainings and workshops on Supply
Chain Management, the SCOR® methodology, Supply Chain Risk
Management and Project Management.
We provide training through four delivery modes:
• Public workshops: Share your experience with other supply chain
professionals and the trainer
• In-House workshops: Customized workshops to meet your
particular needs
• Training plus Coaching: Master the real execution through
knowledge sharing and hands-on support from experienced subject
expert
• E-learning courses: Allow your staff to learn in a more
individualized and flexible learning pace
If you would like us to organize specific training courses in 2013, please
let us know your workshops of interest by sending us an email at
workshop@icognitive.com or by completing our training survey here.

3. [3]
PUBLIC WORKSHOPS
We organize a series of public workshops for supply chain professionals, managers, senior managers, and C-levels in
organizations who wish to learn and share the experiences on various supply chain subjects. The workshops are conducted
in ‘half-day’ to ‘two-day’ intensive and interactive sessions. They are facilitated by certified trainer and experienced
consultant(s). Case studies are embedded in each workshop to allow you mastering the theory, maximizing interactivity
and the overall learning experience.
Click here to check out our upcoming workshops.
IN-HOUSE WORKSHOPS
We develop customized workshops adapted to our customers’ specific requirements and industry. We help you to build a
tailored training to meet your particular needs and can assist you in defining key indicators to assess the benefits of the
training.
Examples of courses we developed for our customers: Lean Accounting vs. Activity Based Costing, Strategic Planning and
SCOR®
model: Make the link between Strategic Planning and Execution, Market demand forecasting, Supply Chain
Planning, Production planning and control, SCOR®/Lean/Six Sigma Convergence, Supply Chain Risk Management, etc.
TRAINING PLUS COACHING
From classroom to your workstation. We introduce the coaching session in the training that provides subject expert who
will coach you to execute the supply chain initiative by showing the example and providing practical supply chain
tools/documents. You will execute under the observation of the coach as you go through a learning process and debriefing
will be conducted after you execute the initiatives. This session aims to ensure positive return on investment by providing
sustainable approach of education.
Examples of coaching we developed for our customers: Project Management, Inventory Management, Planning, SCOR®
Implementation.
E-LEARNING COURSES
E-learning caters towards individuals and organizations looking to learn through the training modules at their own pace, as
and when it suits them. E-learning program offers a repeatable learning experience accessible at any time and from
anywhere. You can benefit from the standardized training – without need for travel.

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TABLE OF CONTENTS
Optimizing your supply chain through SCOR® Model
Introduction to Supply Chain Management Fundamentals.........................................................................................................5
SCOR® Walkthrough: Optimize your End-to-End Supply Chain....................................................................................................6
SCOR® 11.0 Navigator...................................................................................................................................................................7
Building Supply Chain Capabilities to Achieve Operational Excellence........................................................................................8
Implementing global best practices across your operations
Supply Chain Management: from Fundamentals to Best Practices.............................................................................................9
Measuring and Benchmarking Supply Chain Performance........................................................................................................10
Corporate Strategic Planning to Supply Chain Operations Excellence.......................................................................................11
Sales and Operations Planning (S&OP).......................................................................................................................................12
Forecast: How to Improve Accuracy?.........................................................................................................................................13
Supply Chain Best Practices........................................................................................................................................................14
Logistics Management Best Practices ........................................................................................................................................15
Inventory Management and Optimization.................................................................................................................................16
Project Management..................................................................................................................................................................17
Project Management Office (PMO)............................................................................................................................................18
Project Management and Coaching ...........................................................................................................................................19
Supply Chain Risk Management.................................................................................................................................................20
Supply Chain Analytics................................................................................................................................................................21
Supply Chain for Non-Supply Chain Managers...........................................................................................................................22
Managing your changing cost structure and improving your overall performance
Introduction to Supply Chain Management Impact on Finance ................................................................................................23
Supply Chain Management Impact and Its Impact on the Company’s Bottom Line..................................................................24
Supply Chain Optimization .........................................................................................................................................................25
Optimizing Supply Chain Efficiency Through Cost Analysis: Manufacturing and Supply Chain Cost Analysis ...........................26
Service Productivity Management .............................................................................................................................................27

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Contents
DAY 1
 What is Supply Chain?
 History of Supply Chain Management
 Views of Supply Chain Management Models and
possible applications
 Key Supply Chain Management rules
 Supply Chain and Value Chain
 The 7 principles of Supply Chain Management
Introduction to Supply Chain Management Fundamentals
½ day workshop
Objectives
This workshop is designed to bring up the level of
understanding and application of supply chain management
in business, and to assist companies in achieving market
competitiveness and corporate excellence.
Benefits
 Get a quick insight of supply chain management
fundamentals
 Gain understanding on key principles and issues in supply
chain management
 Increased awareness of supply chain management
importance and potential
Who Should Attend?
Directors, Senior Managers of the following departments:
 Operations
 Purchasing (Sourcing and Procurement)
 Logistics
 Production
 Demand & Supply
 Finance
 Sales & Marketing

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Contents
DAY 1
• Introduction
• Supply Chain Management Fundamentals
• Supply Chain Council Overview
• SCOR® Overview
• Introducing Alpha Case Study
• Supply Chain Configuration
• Case Study 1
• Supply Chain Performance Measurement
DAY 2
• Supply Chain Performance Measurement
• Case Study 2
• Supply Chain Competitive Analysis
• Case Study 3
• What’s new in SCOR® version 11.0
• SCOR® Implementation Roadmap
• SCOR® Implementation Case Study
SCOR® Walkthrough: Optimize your End-to-End Supply Chain
2 days workshop
Objectives
The Supply-Chain Operations Reference-model (SCOR®) is a
process reference model that has been developed and
endorsed by the Supply Chain Council as the cross-industry
standard diagnostic tool for supply chain management. It is a
proven methodology and tool that has been successfully
applied and implemented in companies of all sizes. SCOR®
helps to manage the supply chain through a standardized
language, standardized metrics, & common business practices
which accelerate business change & improve performance.
The SCOR® Walkthrough workshop is designed to provide a
comprehensive examination of the SCOR® model and
methodology to optimize companies’ operational performance.
Workshop delivered by a qualified SCOR® instructor certified by
the supply chain council.
Benefits
You will learn and practice several techniques to:
 Apply SCOR® model for a detailed process mapping and
configuration of your supply chain
 Manage your daily work effectively & efficiently based on
SCOR® model process management to optimize companies'
operational performance
 Master performance metrics for end-to-end visibility on
your operations
 Develop innovative and more cost-effective processes
 Use a common language to enhance collaboration
Who Should Attend?
CEO, General Managers, Directors, Senior Managers of the
following departments:
• Operations • Supply Chain
• Purchasing (Sourcing/Procurement) • Logistics
• Inventory Management • Customer service
• Finance

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SCOR® 11.0 Navigator
2 days workshop
Contents
DAY 1
• General Introduction
- SCOR® Notation Index
- SCOR® Overview Version 11.0
- Level 3 Processes
- Case Study: Process Cascading
• SCOR® Process Mapping
- Definition of Activity
- Performance Attributes
- Best Practices
- Inputs and Outputs
DAY 2
• Metrics in SCOR®
- Definition and Calculation
- Hierarchical metrics structure
- Metrics and Processes
- Performance Measurement
• Project and Initiatives
- Projects through disconnects filtering
- Project Management Methodology
- Project Management Tool
Objectives
The SCOR® Navigator workshop is designed to provide
practical training to navigate and gain comprehensive
understanding of SCOR® model and its components. The
workshop will allow the participants to best use SCOR® model
to enhance their supply chain to a winning supply chain
configuration.
Workshop delivered by a qualified SCOR® instructor certified
by the supply chain council.
Benefits
You will learn and practice several techniques to:
 Apply SCOR® model to map the process and configure
your supply chain
 Navigate SCOR® model and its components
 Align strategic plan with operations, performance
management and benchmarking
 Develop strategic initiative in the organization
 Establish strategic alignment with operation best practices
versus future practices
 Establish corporate micro project management and
implementation
Who Should Attend?
CEO, General Managers, Directors, Senior Managers of the
following departments:
• Operations
• Purchasing (Sourcing and Procurement)
• Logistics
• Supply Chain
• Inventory Management
• Customer service
• Finance

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Contents
DAY 1
Supply Chain Configuration
Build up Supply chain capabilities using different
proven methodologies
• Process Management‐SCOR® Methodology:
- SCOR® Processes
- SCOR® Metrics & Best Practices
- Case Studies: SCOR® Implementation in
Beverage Industry
DAY 2
Supply Chain Excellence
Supply Chain Maturity Model to facilitate qualitative
benchmarking
• Four step benchmarking approach
• Case studies:
- Strategic benchmarking in electronic
industry
- Strategic benchmarking in chemical industry
• Industry trend on operational benchmarks
Building Supply Chain Capabilities to Achieve Operational Excellence
2 days workshop
Objectives
Stiffening competition, soaring labor costs, increasingly
demanding customers, high logistics costs, greater supply
chain risk have made the business more challenging than
ever. Companies now need to break the walls inside the
organization and collaborate actively with suppliers to
improve customer service while driving down costs.
Companies have to develop superior supply chain capabilities
to drive operational excellence and address key issues. This
training shows how companies can improve their supply
chain capabilities and optimize their financial performance.
Benefits
You will learn and practice several techniques to:
• Configure your supply chain based on a proven
process model framework
• Select the right KPI’s to capture, analyze and
benchmark performance
• Identify inefficiency gaps and supply chain
improvement opportunities
• Use a common language to enhance collaboration
and maximize visibility
• Accelerate business change
• Define a sustainable supply chain strategy
Who Should Attend?
CEO, General Managers, Directors, Senior Managers of the
following departments:
• Operations
• Purchasing (Sourcing and Procurement)
• Logistics
• Supply Chain
• Inventory Management
• Customer service

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Contents
DAY 1
• Concept of core processes:
Plan, Source, Make, Deliver, Return and Enable
• SCOR®
performance measurement
• Lean Supply Chain
• Sales & Operations Planning Process
Supply Chain Management: from Fundamentals to Best Practices
½ day workshop
Objectives
This workshop is designed to provide comprehensive
knowledge of best practices in supply chain management to
all supply chain actors. This workshop covers best practices
from Strategic level to Execution through an introduction to
the six core supply chain processes and key concepts.
Benefits
• Get a quick insight of supply chain management
fundamentals
• Increased understanding of the best-practices in supply
chain management
• New insights into aligning your supply chain to achieve
competitive advantage
• Reviews of the latest approaches and frameworks on
supply chain strategy, planning and execution
Who Should Attend?
Directors, Senior Managers of the following departments:
• Operations
• Purchasing (Sourcing and Procurement)
• Logistics
• Production
• Demand & Supply
• Finance
• Sales & Marketing

10. [10]
Contents
DAY 1
• Supply Chain Management Fundamentals
• Developing a competitive performance
measurement framework
• Case Study 1
• Best practices in performance measurement
• SCM drivers of financial performance: The link
between SCM KPIs and corporate financial KPIs
DAY 2
• Supply chain performance benchmarking
overview and approaches
• What kind of benchmarking should you
undertake?
• How to implement benchmarking in your
organization? - 4 steps benchmarking approach
• Supply chain benchmark study results
(performance of more than 1000 companies in
Asia)
• Case study 2
• Strategic best practices to improve your supply
chain performance
Measuring and Benchmarking Supply Chain Performance
2 days workshop
Objectives
Supply Chain performance measurement and benchmarking
are critical tools for companies to set the space for changes
and head in the right, successful direction in today's business
environment. You can't manage what you do not measure.
Measuring your performance with the right indicators and
comparing your supply chain strategy to that of your peers are
essential for identifying inefficiency gaps and supply chain
improvement opportunities. Benchmarking is an effective
way to gain competitive advantage and become best-in-
class.
Benefits
You will learn and practice several techniques to:
• Select the critical Key Performance Indicators for
successful measurement
• Accurately measure your performance
• Compare your performance to your competitors - Get
an overview of where you are standing against your
competitors
• Improve your supply chain performance through best
practices implemented by the "Best-In-Class"
Who Should Attend?
• Operations directors/managers
• Purchasing directors/managers
• Demand & Supply managers
• Sourcing & Procurement managers
• Production managers
• Distribution and Logistic managers

11. [11]
Contents
DAY 1
• Overview of Corporate Strategic Planning
- Why do companies need strategic planning?
- Corporate Strategic Planning Model: BSC,
SWOT, Blue Ocean
• Introduction to Balanced Score Card (BSC)
- Definition
- Four perspectives of BSC: Financial,
Customer, Business Processes, Learning and
Growth
- Benefit of BSC
• Introduction to SCOR® methodology
- Supply Chain Council overview
- SCOR® process mapping methodology
- SCOR® performance measurement &
benchmarking approach
DAY 2
• Linking the strategic planning to SCOR®
- Balanced scorecard and SCOR® model
- BSC strategic tool Internal business process
link to SCOR®
- Benefits of the convergence of strategic
models and SCOR®
• How company strategy drives the supply chain
initiatives Case Study
Corporate Strategic Planning to Supply Chain Operations Excellence
2 days workshop
Objectives
Any supply chain should actively support the corporate
strategy and enable competitive advantage based upon supply
chain competence. An effective strategy will clarify the link
between corporate strategy and supply chain resources,
providing a framework to guide tactical and operational
decision making.
This workshop is designed to assist supply chain professionals
in executing the corporate strategy into supply chain
operations excellence by showing the linkage between
strategic planning to supply chain operations.
Benefits
You will learn and practice several techniques to:
• Build and implement the corporate strategic planning
using balanced scorecard
• Apply SCOR® model for a process mapping of your
supply chain
• Translate strategic objectives into coherent strategic
operational decisions
• Align strategic plan with supply chain operations and
performance measurement
• Build strategic operational and supply chain decisions
leading to the achievement of competitive advantage
through an effective operational strategy
Who Should Attend?
CEO, General Managers, Directors, Senior Managers of the
following departments:
• Operations
• Purchasing (Sourcing and Procurement)
• Logistics
• Supply Chain
• Inventory Management
• Customer service

12. [12]
Contents
DAY 1
• S&OP Introduction
- Planning: Strategic to operational
- S&OP: link between Tactical & Operational
- Definitions / Purpose
- Benefits
- S&OP wheel
• S&OP supporting process: Forecast
• Statistical forecast definition
• Forecast Case 1: Forecast success and failure
factors
• Demand review - Supply review
DAY 2
• Case Studies
- Case 2: A product line in Asia
- Case 3: S&OP supporting process: Forecast
process
• S&OP Best Practices
- Objectives
- Inputs - Outputs
- Components
- Best practices
• S&OP Implementation
- Success and failure factors
- Industry feedback - Success stories
Sales and Operations Planning (S&OP)
2 days workshop
Objectives
The current economic recovery has made Demand
Forecasting a key challenge for many companies. Predicting
accurately the market is identified as a prevalent best
practice to streamline the critical planning stage and to
achieve sales and profit growth.
By enhancing collaboration and information sharing between
all departments, S&OP (Sales and Operation Planning) delivers
the capability to reduce forecast error, optimize inventory,
increase cash flow, and maximize return on working capital,
allowing companies to plan their marketing strategy through
better visibility and achieve sustainable growth.
S&OP process brings together all plans for the Business (sales,
marketing, and product development, manufacturing,
sourcing and financial) into one integrated set of plans.
Benefits
You will learn and practice several techniques to:
• Understand the S&OP methodology
• Adopt these principles to manage your business
effectively and achieve competitive advantage
• Ensure all departments are aligned
• Ensure your plans are measured accurately to enable
continuous improvement
Who Should Attend?
Directors/Managers of the following departments:
• Operations • Sales & Marketing
• Finance • Purchasing
• Demand & Supply • Sourcing & Procurement
• Production • Distribution and Logistics

13. [13]
Contents
DAY 1
• Statistical/market intelligence approach
• Trend, seasonality, forecast by Excel Simple
Exponential Smoothing
• Aggregation: Forecast at SKU Forecast at family
level
• What’s in the forecasting tools: How much to
trust them, how to check them
• Complete case study
Forecast: How to Improve Accuracy?
½ day workshop
Objectives
This hands-on training provides a very practical first approach
to forecasting methodology, terminology, concepts and
applications. Trough step-by-step exercises based on real-life
sales, participants learn to identify data components, use
algorithms and build a forecast.
This training requires basic Windows Excel knowledge.
Accessible to everyone: no advanced mathematical
knowledge is required.
Benefits
You will learn and practice several techniques to:
• Build an accurate forecast
• Analyze and challenge the numbers of your market
demand
• Acquire the skills necessary to improve forecasting
performance
Who Should Attend?
Directors, Senior Managers of the following departments:
• Operations
• Purchasing (Sourcing and Procurement)
• Logistics
• Supply Chain
• Inventory Management
• Customer service
• Finance
• Sales & Marketing

14. [14]
Contents
DAY 1
• Introduction to Supply Chain Reference Model
- SCOR® 11.0, eTOM, CSCMP, Value Chain
- SCOR® process mapping
- SCOR® performance measurement &
benchmarking approach
• Dimensions of Supply Chain Best Practices
- Type of industry practices
- Best practices classification
- Best practices by SCOR® process: Plan,
Source, Make, Deliver, Return
- Best practice attribute: process, metrics,
people
DAY 2
• Best practice 1 – Sales & Operations Planning
• Best practice 2 – Convergence of SCOR® with
Lean and Six Sigma
• Best practice 3 - Benchmarking
• Best practice 4 - Risk Management Strategies
• Best practice 5 – Service Productivity
Management
• Case Study
Supply Chain Best Practices
2 days workshop
Objectives
This workshop is designed to assist supply chain professionals
in implementing the Supply Chain best practices to achieve
supply chain excellence and become a best-in-class. The
workshop covers cross-industry best practices based on
several supply chain model toolkits.
Benefits
You will learn and practice several techniques to:
• Define your supply chain configuration
• Measure your supply chain performance and compare
it with your competitors
• Identify inefficiency gaps and supply chain
improvement opportunities
• Recognize the dimension of best practices
• Select best practices suitable to your supply chain
• Implement industry best practices including:
- Vendor Managed Inventory
- Sales & Operations Planning methodology
- SCOR®, Lean, and Six Sigma
- Risk management in your supply chain network
- Service Productivity Management
Who Should Attend?
CEO, General Managers, Directors, Senior Managers of the
following departments:
• Operations
• Purchasing (Sourcing and Procurement)
• Logistics
• Supply Chain
• Inventory Management
• Customer service

15. [15]
Contents
DAY 1
• The importance of customer service
• Distribution
• Sourcing
• Warehousing
• Transportation management
• Inventory management
DAY 2
• Logistics integration
• Information systems
• Logistics network design
• Logistics cost control
• Organization structures for Logistics
management
Logistics Management Best Practices
2 days workshop
Objectives
This workshop is designed to assist logistics and supply chain
professionals to reduce their operational costs and improve
service efficiency.
Benefits
You will learn and practice several techniques to:
• Design an efficient and sustainable logistics network
design
• Deliver on-time while keeping costs down
• Provide a higher quality of service
• Establish a culture of collaboration
• Optimize inventory management
• Achieve accurate delivery
• Optimize transport and warehouse management
• Reduce and control logistics costs
• Successfully achieve logistics integration
Who Should Attend?
CEO, General Managers, Directors, Senior Managers of the
following departments:
• Operations
• Purchasing (Sourcing and Procurement)
• Logistics
• Supply Chain
• Inventory Management
• Customer service

16. [16]
Contents
DAY 1
Inventory Management
• Introduction to Inventory Management
• Cost related to Inventory
- Inventory carrying costs
- Ordering costs
- Item costs
- Out-of-stock costs
• Making trade-offs: Total cost considerations
• Two types of demand: Independent and
Dependent
• Two types of inventory: Cycle and Safety
Inventory policies
DAY 2
Inventory Optimization
• Inventory Optimization Process
• Metrics and Performance Management
• Industry practices
o Emerging practices
o Best practices
o Standard practices
o Declining practices
• Organization and skill
• Monitoring and alerts
DAY 3
Coaching Session*
*Depending on client’s needs, customized coaching session can
be added for participants to master real inventory management
execution through knowledge sharing and hands-on support
from experienced subject expert.
iCognitive can also provide the assessment of existing of
company inventory management to be embedded in this session.
Inventory Management and Optimization
2 days workshop
Objectives
This workshop aims to deliver the understanding of
managing the whole ecosystem of inventory, including the
key principles and techniques. The workshop provides
complete process of inventory optimization starting from
diagnostics, training, handholding, and coaching*.
Benefits
You will learn and practice several techniques to:
• Analyze, manage and optimize your inventory
management
• Identify the goals and objectives of inventory
management, and measure their process against
these goals
• Control inventory levels
• Calculate safety stock, reorder points, and order
quantities
• Evaluate inventory management systems
• Better maintain inventory accuracy
• Understand type of inventory costs and how to
manage them
• Align strategic plan with inventory performance
management and benchmarking
Who Should Attend?
General Managers, Directors, Senior Managers of the
following departments:
• Inventory Management
• Operations
• Purchasing (Sourcing and Procurement)
• Logistics
• Supply Chain
• Customer service
• Finance
• Planners, buyers, stores supervisors and production
team leaders or supervisors

17. [17]
Contents
DAY 1
• Project management fundamentals
- PM Definition
- Project and Operation
- Sizing The Project
- From Strategy to Delivery
- PM Methodologies
- Upside Potentials & Challenges
- Project Manager Roles and The Team
• Critical processes of PM
- Initiating the project
- Project planning
- Communication plan
- Change management
DAY 2
• Critical processes of PM (cont’d)
- Case study 1
- Controlling and executing the project
- Project closing
- Case Study 2
• PM tools overview
- Functionality of project management
software
- Project management software comparison
• Importance of financial analysis
- Net present value (NPV)
- Return on investment (ROI)
- Payback period
• Supply chain project management
- Supply chain project elements
- Supply chain project roadmap
Project Management
2 days workshop
Objectives
Project management is the application of knowledge, skills,
tools and techniques to project activities to meet project
requirements. Professional consultants’ tips and best
practices in handling projects are shared in this workshop.
This two-day interactive workshop is equipped with project
management methodology and toolkit.
Benefits
You will learn and practice several techniques to:
• Estimate the need for resources
• Plan the tasks
• Drive projects implementation through the
constraints of organizations and strict deadlines
Who Should Attend?
• CEO, General Managers, Directors, Senior Managers who
want to sharpen their skills in managing a project and
portfolios
• Project managers and anyone involved in Project
Management
• Program Managers
• Project Office Staff
• Process Analysts
• Quality Assurance
• anyone who want to develop or improve the project
management methodology in their organization

18. [18]
Contents
DAY 1
• Project management Overview
- Project management definition
- Critical processes of project management
• PMO as Framework for Successful Project
Management
• Project Management Office (PMO) Overview
- PMO Definition
- PMO Benefits
• PMO Approach
- Phase 1: Design
- Phase 2: Deployment
- Phase 3: Execution
DAY 2
• PMO Processes
• Project Lifecycle Management
• PMO Key Performance Indicator
• PMO Tools
- Time-tracking and notification
- Resource management
- Collaboration
- Dashboard
- Web-access
- Document repository
• Common PMO Failures
Project Management Office (PMO)
2 days workshop
Objectives
This workshop is designed to assist project managers and
professionals to define, manage and maintain the standards
and processes in the project management within an
organization. The primary goal of a PMO is to achieve benefits
from standardizing and following project management
policies, processes, and methods.
Benefits
You will learn and practice several techniques to:
• Establish corporate PMO and implementation of
required processes
• Set out project scheduling, finance and resource
management policy
• Define the work scope & team qualification
• Align business strategies and expectations of
corporate management
• Lead reporting, scope, time, cost, quality, resources
and communication management, with templates,
business rules, standard operating procedures & KPI
• Implement enterprise-wide project portfolio
management system
Who Should Attend?
• CEO, General Managers, Directors, Senior Managers who
want to sharpen their skills in managing a project and
portfolios
• Project managers and anyone involved in PM
• Program Managers
• PMO Staff
• Project Office Staff
• Process Analysts
• Quality Assurance
• anyone who want to set-up a PMO function and develop
or improve the project management methodology in their
organization

19. [19]
Contents
DAY 1 & 2
• Project management training (Please see: PM
training content)
COACHING SESSION
This session provides you to easy access to project
management expert who will coach you to run the
project management by showing the example and
providing practical project management
tools/documents. You will execute under the
observation of the coach as you go through a
learning process. Debriefing will be conducted after
you execute project management.
Depending on the state of project, coaching can be
done in different phases:
1. Project Initiation and Planning
- Establish Project Charter
- Appoint the project team
- Set up the project office
2. Project Execution and Control
- Build deliverables
- Monitor and control
3. Project Closing
- Perform project closure
- Review project completion
- Celebration
Project Management and Coaching
2 days workshop + 1 day coaching/tailored according to company’s need
Objectives
Project management is the application of knowledge, skills,
tools and techniques to project activities to meet project
requirements. This program is design as in-house workshop
aiming at enhancing project management knowledge and
skill-set among management team, with main focus on
mastering the real project management execution through
the project management coaching and handholding support.
Benefits
In the workshop you will learn and practice several techniques
to:
• Estimate the need for resources
• Plan the tasks
• Drive projects implementation through the
constraints of organizations and strict deadlines
The coaching session would allow you to gain:
• Comprehensive knowledge transfer on project
management
• Knowledge sharing and hands-on support from
experienced project management expert
Who Should Attend?
• CEO, General Managers, Directors, Senior Managers who
want to sharpen their skills in managing a project and
portfolios
• Project managers and anyone involved in Project
Management
• Program Managers
• Project Office Staff
• Process Analysts
• Quality Assurance
• anyone who want to develop or improve the project
management methodology in their organization

20. [20]
Contents
DAY 1
• Introduction to Supply Chain Risk Management
• Risk Management Frameworks
• Supply Chain Risk Management in SCOR®
• Supply Chain Risk Management (SCRM)
Approach
– Risk Identification
– Risk Assessment
– Risk Mitigation
• Case Study
• Initial Step to Risk Analysis: Supply Chain
Configuration
• Risk Monitoring
DAY 2
• Supply Chain Risk Management Best Practices
• Risk performance measurement
• Extensive SC Risk Management Program
• Case Study
• Enhance internal capabilities for SCM Risk
Management
• Practical Risk management by functional area –
Planning
• Practical Risk management by functional area –
Purchasing
• Practical Risk management by functional area –
Distribution
Supply Chain Risk Management
2 days workshop
Objectives
Supply Chain Risk Management is the systematic
identification, assessment, and quantification of
potential supply chain disruptions with the objective
to control exposure to risk or reduce its negative impact
on supply chain performance. This workshop aims to help you
to identify, analyze, manage and mitigate risks in a supply
chain, thus making your organization more resilient.
Benefits
In the workshop you will learn and practice several techniques
to:
• Identify the risk throughout the supply chain
• Assess and evaluate the risk exposure
• Develop mitigation plan using references on risk
management best practices
• Quantify the risk and the return on investment using
the risk metrics
• Establish risk monitoring and continuous initiatives
aiming to be resilient organization
Who Should Attend?
CEO, General Managers, Directors, Senior Managers of the
following departments:
• Risk Management, Business Continuity Planning
• Planning
• Operations, Production
• Purchasing (Sourcing and Procurement)
• Logistics
• Supply Chain
• Inventory Management
• Quality Assurance
• Finance

21. [21]
Contents
DAY 1
• Introduction to Supply Chain Analytics
• Software used for Supply Chain Analytics
• Maturity model for Supply Chain Analytics
• Supply Chain Analytics example 1 – Total
Cost of Ownership (TCO)
Case Study
• Supply Chain Analytics example 2 – Cost-
to-serve and Profit cliff analysis
Case Study
• Supply Chain Analytics example 3 –
Forecast Value Add (FVA)
Case Study
DAY 2
• Supply Chain Performance Measurement
– foundation for analytics
• Key criteria to develop a KPI
• Balanced Scorecard approach
• Supply Chain Metrics Hierarchy
• Example framework based on the
SCOR methodology
Group Case Study
• Supply Chain Analytics example 4 –
Benchmarking
• Fundamentals of benchmarking
• Benchmarking types available in
the market
• How to Implement Benchmarking
in your organization?
Group Case Study
Supply Chain Analytics
2 days workshop
Objectives
The combination of an increasingly complex world, the vast
proliferation of data and the pressing need to stay one step ahead of
the competition, has sharpened the focus on using analytics within
organizations. Leading organizations use analytics to build their
competitive strategies and beat the competition. This 2-day
interactive training course provides required knowledge to be able to
understand the fundamentals of Supply Chain Analytics, provides
practical examples to make the concept clearer and pragmatic
pointers to be able to implement them in your organization.
Benefits
The training session would allow you to gain:
 Comprehensive overview of Supply Chain Analytics
 Pragmatic examples of Supply Chain Analytics companies can
do, which includes sourcing, financial analysis, forecasting,
performance measurement and benchmarking
 Hands-on group case studies to practice and get very familiar
with the concepts, to be ready to implement the new ideas in
the company
 Lesson learned from other companies through successful
implementation case studies
Who Should Attend?
CEO, General Managers, Directors, Senior Managers of the following
departments:
• Planning, Forecasting
• Sales, Marketing, Business intelligence
• Operations
• Purchasing (Sourcing and Procurement)
• Logistics
• Supply Chain
• Inventory Management
• Information System

22. [22]
Contents
DAY 1
• Supply chain fundamentals
• Core components of Supply Chain Management
• The importance of SCM integration
• Why integration creates value
• How to overcome the main barriers to
integration:
• Organization structures for SCM
• Supply Chain organization development:
4 Stages
• Issues and challenges
• Introduction to Supply Chain software
• High level overview of the most common
types of Supply Chain software
• Master the implementation of supply chain
initiatives
• SCM implementation
• Common pitfalls to avoid
Case study on using SCOR® to improve supply
chain operational
Supply Chain for Non-Supply Chain Managers
1 day workshop
Objectives
These days most managers know that Supply Chain
Management is important and one of the key factors a
company can differentiate itself from the competition.
Though it has been around for many years, Supply Chain
Management is however still a concept that can be confusing
for people who don’t deal with it on a daily basis. This training
course provides the knowledge to understand the
fundamentals of Supply Chain Management and practical
pointers to be able to assist with the implementation in your
organization.
Benefits
The training session would allow you to gain:
• Comprehensive overview of what is Supply Chain
Management provided in a clear language
• Understanding on key functions in the organization
that are considered to be part of SCM
• Appreciation of the importance of SCM integration
• Understanding on various organization structures that
support this vision of SCM integration
• An overview of the software applications used in
Supply Chain Management
Who Should Attend?
• Professionals and practitioners, non SCM-managers, who
want to sharpen their knowledge in Supply Chain
Management

23. [23]
Contents
DAY 1
• SCM drivers on financial performance and the
operational leverages
• Selecting the right metrics
• Familiarization with SCM Profit & Loss
• DuPont Model Simulation
Introduction to Supply Chain Management Impact on Finance
½ day workshop
Objectives
This workshop describes the relationship between Supply
Chain Management operations and the direct impact of
their optimization on the financial results of the
organization. This course is designed to provide a new
insight on the link between supply chain metrics and
companies Balance Sheet and Income Statement.
Benefits
Upon completion of the course, you will have gained the
knowledge to:
• Understand the relationship between SCM and Finance
• Realize of the impact of supply chain management on
costs and financial performance
• Apprehend the direct impact of operational
performance on the overall profitability of the
organization
Who Should Attend?
CEO, General Managers, Directors, Senior Managers of the
following departments:
• Operations
• Supply Chain
• Logistics
• Inventory
• Finance
• Sales & Marketing

24. [24]
Contents
DAY 1
• SCM Overview:
- SCOR® Model approach: Supply Chain
network and configuration
- Case Study 1: Map your supply chain
• Supply Chain Strategy:
- Operational metrics and Financial metrics
- SCORCard
- Case Study 2: Build your SCORcard
• SCM impact on profitability:
- SCM drivers on financial performance and
the operational leverages
- Familiarization with SCM Profit & Loss
- Case Study 3: Calculate your total supply
chain cost
DAY 2
• How to reduce SCM Costs?
- SCM Cost drivers - DuPont Model
- Case Study 4: Evaluate your cost reduction
potential
• Generate profit through SCM Tools:
- SCOR® best practices - Supply Chain Finance
- Case Study 5: Simulation of SCM
Improvements
• Assess your Capital efficiency:
- Introduction to EVA - EVA vs. DuPont Model
- Case study 6: NOPAT Calculation
Supply Chain Management Impact and Its Impact on the Company’s Bottom Line
2 days workshop
Objectives
The workshop has been developed by iCognitive to
describe the relationship between SCM operations and the
financial result of its organization.
It is designed to support companies to fully understand the
impact of their management of the supply chain on the
company’s bottom line. With a better understanding of the
operational-financial links, supply chain professionals will be
able to find innovative answers to overcome today’s
challenges: Sustainable cost reduction, operational
efficiency, better assets utilization and profitability
improvement through supply chain levers.
Benefits
You will learn and practice several techniques to:
• Understand the relationship between SCM and Finance
through a comprehensive examination of the supply
chain operational and financial metrics
• Understand the impact of operational performance on
financial results
- How improving supply chain cycle time, supply chain
velocity, supply chain responsiveness and supply
chain cost can enhance your company’s financial
performance
- An overview of the supply chain models, metrics,
best practices and costs, and their impact on the
company’s profitability
Who Should Attend?
• Chief Executive Officer • Operations Director
• General Manager • Finance Director
• Chief Operation Officer • SC Director/Manager
• Chief Financial Officer • Logistic Director/Manager
• Chief Information Officer • Inventory Manager
• Chief Technical Officers • Customer Service Manager

25. [25]
Contents
DAY 1
• What is your true Supply Chain Cost?
- Activity Based Costing (ABC) to analyze your
true supply chain cost
• How to reduce your material costs?
- Manufacturing Cost Analysis (MCA)
methodology to accurately visualize all
materials related cost
• How do you improve Cash Flow through
optimized Supply Chain Management?
• How to manage your demand and supply in the
current global economic environment?
- Sales and Operations Planning (S&OP) to
optimize your demand and resources and
maximize your profit
DAY 2
• How good is your Supply Chain performing?
- Where does your company’s performance
stand compared to your competitors? Do
your targets enable you to stay ahead and
are you cost-effective enough?
- Learn how to measure your performance
smartly and accurately, using the
professional standards and become the best
in class for a real competitive advantage
• What can SCOR® do for your Supply Chain?
- Understand the benefits of the SCOR®
Model PLAN-SOURCE-MAKE-DELIVER-
RETURN approach
• How Six Sigma and Lean Culture benefit to your
Supply Chain?
• How green is your Supply Chain?
Supply Chain Optimization
2 days workshop
Objectives
This workshop is designed to assist supply chain professionals
to manage every activity involved in planning, sourcing,
manufacturing and logistics to lower costs and serve more
efficiently end customers.
Benefits
You will learn and practice several techniques to:
• Analyze and reduce your true supply chain cost
• Increase visibility through better collaboration
• Improve cash flow through optimized supply chain
management
• Manage demand and supply and to maximize profit
• Measure your performance and compare it with your
competitors
• Identify the best supply chain optimization opportunities
• Define a sustainable supply chain strategy
Who Should Attend?
CEO, General Managers, Directors, Senior Managers of the
following departments:
• Operations
• Purchasing (Sourcing and Procurement)
• Logistics
• Supply Chain
• Inventory Management
• Customer service
• Finance
• Sales & Marketing

26. [26]
Contents
DAY 1
• MCA methodology fundamentals
- What is MCA?
- Importance and benefits of MCA
- MCA vs. traditional cost accounting
• MCA integration with SCOR®
- What is SCOR®?
- SCOR® as a navigator in analyzing
manufacturing cost
• MCA implementation roadmap
- Flow management fundamentals
- Visualize three types of material flow related
cost
• Implementation of Manufacturing Cost Analysis
(with case study)
- Part 1: Modeling the company
- Part 2: Data generation and analysis
- Part 3: Material flow control
DAY 2
• Sourcing configurations and process elements in
SCOR® model
- Sourcing configuration in SCOR®
- Map your supplier’s network using SCOR®
• Sourcing cost structures and components
- Cost analysis from process point of view
- Identification of main cost components
- Cost management
• Supplier performance management
- Supplier relationship management
- Assess supplier performance through metrics
• Supplier risk management
- Assess the risk level for your supply chain
- Minimizing fraud in sourcing
• Supplier integration initiatives and benefits
• Integration through collaborative planning
• Forecast through the supply chain
Optimizing Supply Chain Efficiency Through Cost Analysis:
Manufacturing and Supply Chain Cost Analysis
2 days workshop
Objectives
This workshop is designed to explain advanced cost
analysis for sourcing and manufacturing. Through
practical case studies and the review of best practices,
learn to visualize your material flow and all its
associated costs in a very detailed way so that
inefficient product lines and processes can be identified
and waste can be eliminated.
Benefits
You will learn and practice several techniques to:
• Reveal undiscovered opportunities of tremendous
cost reduction
• Improve your assets management and delivery
reliability
• Map your suppliers' network and assess your risk
level in sourcing
• Improve material flow transparency and visibility
• Master your material flow in an innovative way
Who Should Attend?
CEO, General Managers, Directors, Senior Managers of
the following departments:
• Operations
• Purchasing (Sourcing and Procurement)
• Logistics
• Supply Chain
• Inventory Management
• Customer service

27. [27]
Contents
DAY 1
• Introduction to Service Productivity Management
• Decision-making tools and methods for managers
• Measuring and managing service productivity
Case study 1: Important profitability and
Productivity: Bank branch operations
• Benefits of Data Envelopment Analysis in banking
for profit improvement cost savings and higher
quality.
• Shareholder reporting and auditing issues for
service organizations
Case study 2: Benchmarking the service
productivity in hospitality industry
DAY 2
• Methods to ensure low-cost operations while
meeting the required service quality
- Evaluating service providers, Physician
practice patterns
• Case study 3: Improving service levels at the right
cost in public services: Government service case.
• Case study 4: Evaluating education school
efficiency
• Profitability analysis in service industry
• Case study 5: Becoming a cost-efficient service
organization
Service Productivity Management
2 days workshop
Objectives
This workshop is designed to assist services companies to
optimize productivity, quality and profitability by adopting
best practices.
Benefits
You will learn and practice several techniques to:
• Use the best audits tools
• Make better and faster decisions
• Boost company performance
• Operate at low cost while providing the required service
level
• Control quality and cost in a complex environment
Who Should Attend?
All C-Levels and senior managers in service organizations:
• Banking institutions
• Insurance
• Public service
• Healthcare
• Education
• Hospitality
• Real Estate
• Telecommunications
• Other business service providers

28. [28]
iCognitive TRAINERS
JOHN PAUL LUC KEREMERS
MANAGING DIRECTOR, PRINCIPAL SUPPLY CHAIN CONSULTANT,
iCognitive iCognitive
Luc Kremers is a principal supply chain
consultant of iCognitive, has thirteen
years of project management and process
improvement experience in
supply chain management consulting within various
industries in Asia. He has worked with a wide range of
clients in the area of supply chain reconfiguration,
operational improvement, SCOR® implementation,
strategic benchmarking and technology deployment.
In addition to consulting, he is responsible for the annual
Supply Chain Benchmark Study service within iCognitive,
which covers the annual Studies for Southeast Asia, China
and Europe.
In his previous position in SIMTech (Singapore Institute of
manufacturing Technology, formerly Gintic) he was
involved in various supply chain operational improvement
projects for clients such as Venture Corp, Mindef
Singapore, International Press Softcom and Modus Media.
Prior to joining SIMTech in 1997, he worked as a Logistics
Engineer for ECT, the largest container terminal in Europe.
In the past few years he has written various SCM-articles
and presented in numerous conferences in Asia about
Supply Chain Management. He has been a member of the
Metrics Committee of the Supply Chain Council and
contributed to the metrics in SCOR® version 7.0 and 8.0.
He received his Masters in Logistics in 1996 from Delft
University in the Netherlands.
John Paul (PhD, MBA, MSc, BEng)
is an expert in supply chain
management and operational
improvement for manufacturing
and services.
He has over 25 years’ experience in supply chain
management working as a top executive in, then later
as consultant to, global corporations.
From 1997 to 2003, he was a top executive at
SIMTech. He successfully started and developed the
supply chain research management center that
supported regional SMEs, PLEs and MNCs in their
supply chain improvement strategies.
In 2003, he founded iCognitive.
John Paul is currently a Professor and Research fellow
at BEM -KEDGE (Bordeaux Ecole de Management -
KEDGE France) and visiting Professor at ESSEC Asian
Campus in Singapore.
He has written numerous SCM-articles, including the
first SCOR® practical guide in Chinese, and has been
lecturing in different European Universities and
Nanyang Technological University Singapore.
Founder and current Secretary of the South East Asia
Chapter of the Supply Chain Council, John is a
member of the Technical Development Committee of
the Supply Chain Council. He is a qualified SCOR®
instructor certified by the supply chain council and has
trained over 2000 Supply Chain executives from 200
different companies in the region.

29. [29]
COMPANIES TRAINED BY iCognitive
FOOD, BEVERAGE AND TOBACCO
CHEMICALS
LOGISTICS
ELECTRONICS AND TELECOMMUNICATIONS
AEROSPACE AND DEFENSE
HEALTH CARE
INDUSTRIAL EQUIPMENT
ENERGY & RESOURCES
AUTOMOTIVE
OTHERS

30. [30]
OUR TRAINING PARTNER
iCognitive PUBLICATION
iCognitive is pleased to introduce the first SCOR® Supply Chain Practical Guide written in Chinese and French.
The books are on sale on: http://www.icognitive.com/estore/
French version
French Version,
2
nd
Edition Chinese version
Chinese Version
2
nd
Edition, to be published
iCognitive Pte Ltd.
13 Ann Siang Road #02-01
Singapore 069693
Tel: +65 6325 2810
Fax: +65 6220 0690
Email: workshop@icognitive.com
www.icognitive.com