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Which comes first: the chicken or the egg?
Does the team define the process or vice versa?
When you scale an operation it begins with a single process and the connections that process to other parts of the
business. Build the process first and you will know the type of team you will need to execute the process
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Any Volunteers?
This exercise is designed to challenge the execution of a simple process in the absence of the 7 factors that are
necessary to building a successful process (7 factors on slide 6)
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These instructions are very
clear. What is the problem?
VS.
What is the defect with this
process and what is getting
in your way?
Two ways to say the same thing
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Seven Factors to Building a Process
Attack the process by removing barriers and engaging
your team
1. Clear Expectations
2. Feedback
3. Coaching and Mentorship
4. Training & Skillset
5. Tools & Resources
6. Performance Support
7. Motivation & Incentive
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The B+ team with A+ Tools & resources iS an “A+ team”
An a+ team with b+ tools & resources is just a “b+ team”
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Now that I know the keys to building a successful Process how do I Implement
this in my organization?
• Get buy in
• Make employees
part of the solution
• Communicate with
context of big picture
• Understand the
connection
between processes
first
• Identify barriers to
success
• Repeat