1. PERRSONAL EFFECTIVENESS
&
COMMUNICATION
UZMA QAZI
26.OCT.2012
BY:IBTIHAJ HUSSAIN
©

2. CONTENTS
 PERSONAL DEVELOPMENT
PLANS.
 TIME MANAGEMENT.
 COMMUNICATION.
 COMMUNICATION PROCESS.

3. SELF DEVELOPMENT
 PERSONAL
DEVELOPMENT
with the person
taking primary
responsibilities for
his or her own
learning and for
choosing the
means to achieve
this.

4. OBJECTIVES
Improving performance in
an existing job.
Planning experience for
career development.
Improving skills.
Personal growth.

5. SYSTEMATIC APPROACH (to pd planning):
HIGH LOW
LIKE AND DO WELL LIKE BUT DON’T DO WELL
DISLIKE BUT DO WELL DISLIKE AND DON’T DO WELL

6. STEP1
SET SMART:
 SPECIFIC
 MEASURABLE
 ATTAINABLE
 REALISTIC
 TIME BOUNDED
what you want to be able to do or do better, and in a
time scale.

7. STEP 2
DETERMINATION:
 RESEARCH: relevant learning
approach and opportunities.
 EVALUATE: “ “ suitability ,
attainability , cost-effective.
 SUPPORT AND AUTHORISATION:
manager or training development.

8. TIME MANAGEMENT
Is the process
of allocating
time to
tasks in the
most effective
manner.

9. MANAGEMENT
PRINCIPLES
OF
EFFECTIVE
TIME MANAGEMENT

10. CONTINUE
GOALS
SPECIFIC.
MEASURABLE.
ATTAINABLE.
REALISTIC.
TIME-BOUNDED.

11.  ACTION PLAN how you want to
achieve your plan.
 PRIORITIES which task is most
important.
 FOCUS one thing at a time.
 URGENCY difficult or unpleasant
task.
 ORGANIZATION your work might
be improved by the following:

12. CONTINUE
ABCD METHOD OF IN-TRAY MANAGEMENT.
 Act on the item immediately.
 Bin it. If you are sure it is worthless. Irrelevant
and unnecessary.
 Create a definite plan for coming back to the
item: get it to your time table.
 Delegate it to someone else to handle.

13. COMMUNICATION
 Communicatio
n is a two-way
process
involving the
transmission
or exchange of
information
and the
provision of
feedback.

14. DIRECTION OF COMMUNICATION
 Communication links:
A. Vertical communication.
B. Horizontal or lateral
communication.
C. Diagonal communication.

15. CONTINUE
VERTICAL COMMUNICATION:
 SUPERIOR TO SUBORDINATE AND BACK.
HORIZONTAL COMMUNICATION:
 SAME RANK PEOPLE.
DIAGONAL COMMUNICATION:
 INDEPARTMENTAL COMMUNICATION.

16. COMMUNICATION PATTERN
 THE CIRCLE
A B
C
E
D

17. CONTINUE
 THE CHAIN
A B C D
E

18. CONTINUE
 THE (Y)
D E
C
B
A

19. CONTINUE
 THE WHEEL
A B
C
E D

20. THE COMMUNICATION PROCESS
 COMMUNICATION CAN BE
DEPICTED AS THE RADIO
SIGNAL MODEL THE SENDER
ENCODES THE MESSAGE AND
RECEIVER DECODES IT INTO
THE INFORMATION

21. PROCESS COMMENT
ENCODING OF •Spoken or written.
A MESSAGE •Picture, diagram, numbers or body language.
MEDIUM FOR •Channel of communication might be conversation, notice boards,
THE computers depends on urgency, cost etc.
MESSAGE
FEEDBACK •Reaction of receiver.
•Receiver’s understanding.
DISTORTION •Meaning can be lost at encoding or decoding stage.
NOISE •ENVIRONMENTAL NOISES LIKE (TRAFFIC, BAD TELEPHONE
LINES).
•PSYCHOLOGICAL NOISES LIKE ( ANGER, TIREDNESS ETC).

22. EFFECTIVE COMMUNICATION
RELEVANT TO THEIR
NEEDS.
ACCURATE AND
COMPLETE.
TIMELY.
EFFECTIVE IN
CONVEYING MEANING.

23. NON-VERBAL
COMMUNICATION
IT’S A FORM OF COMMUNICATION THAT
DOESN’T NEED WORDS IT CAN BE GIVEN
THROUGH:
FACE EXPRESSION.
GESTURE.
MOVEMENT AND STILLNESS.
SILENCE AND SOUNDS.
RESPONSES.

24. THANK YOU