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CROSSING THE DIGITAL DIVIDE:
  THE LEAP FROM SEARCH TO DISPLAY




                           Tom Jones
  Chief Development Officer, iCrossing
          Tom.Jones@icrossing.co.uk


     London | 20–24 Feb, 2012 | #seslondon
From Search to Display…

•    Why display?
•    “Same same but Different”
•    Display... What’s it good for?
•    How technology has transformed display
•    Why ‘Search guys’ can be great at display
•    Pitfalls to avoid
•    Some first steps to try




                                                 London | 20–24 Feb, 2012 | #seslondon
CROSSING THE DIGITAL DIVIDE:
                                                    A familiar journey?



From Search into display:
a path well trodden?




                                London | 20–24 Feb, 2012 | #seslondon
    3
Triumphant first steps from
search into display…




                              http://ppcmemes.tumblr.com/

                                     London | 20–24 Feb, 2012 | #seslondon
Getting good and
becoming cocky…




                   http://ppcmemes.tumblr.com/

                          London | 20–24 Feb, 2012 | #seslondon
Uh oh. Vader is going to kill me
when he see the ROAS on this.




                                   http://ppcmemes.tumblr.com/

                                          London | 20–24 Feb, 2012 | #seslondon
Display is kind of a big deal…




Display advertising accounted for 23% (£0.95B) of the UK’s £4.1B 2010
online ad spend (Paid Search’s contributed 57%)




         IAB Online Ad Spend Study, 2010*
                    *2011 study out in 4 weeks

                                             London | 20–24 Feb, 2012 | #seslondon
It’s growing strongly…




12.6% YoY Growth for Paid Search   18.5% YoY Growth for Display




       IAB Online Ad Spend Study, H1, 2011

                                        London | 20–24 Feb, 2012 | #seslondon
But what’s driving this growth?


                  New technology
                   & integration
                   Attribution &
                   measurement
                      Google &
                      Facebook

                                  London | 20–24 Feb, 2012 | #seslondon
 9
Paid Search vs. Display…




                           London | 20–24 Feb, 2012 | #seslondon
10
Most marketing campaigns have 4 key stages…
              PPC                                     DISPLAY
Keywords, campaign structure, LPs
                                  Planning      Ad network, premium, ad exchange


CPC, network, day parting & targeting
                                   Buying     RTB or fixed CPM, audience, interest


  Ad copy development & testing
                                  Creative   Rich media or standard, size, dynamic


                                 Optimisation
Bidding, analysis, attribution
                                                View through, last click, brand uplift




                                            London | 20–24 Feb, 2012 | #seslondon
But we must appreciate some fundamental differences…

                 PPC                                            DISPLAY
Keywords are an expression of specific intent   Users have not explicitly requested a display ad


  Active searching for products or services       Browsing may not relate to purchase intent


   Predominantly direct response model               Uses extend beyond direct response




       The defining elements of each should be
        reflected in measurement & evaluation
                                                         London | 20–24 Feb, 2012 | #seslondon
Display can drive efficient direct response…




                                       2011 IPA study showed that
                                      GDN Text Ads with contextual
                                       targeting had a CPA of 7%
                                           lower than search


        - A discussion of volume was conspicuous by its absence
  - GDN text ads are a step in the right direction but not ‘proper’ display

                                                London | 20–24 Feb, 2012 | #seslondon
To focus solely on DR is to ignore display’s other benefits



Brand messaging                              Awareness & consideration
                                              Likelihood to purchase



     Prospecting                                   Life time value
                                                 Customer segments

         Set the right performance expectations &
                right measurement criteria
                                              London | 20–24 Feb, 2012 | #seslondon
One final difference:
Complexity of the landscape




    London | 20–24 Feb, 2012 | #seslondon
You gotta go there to come back…


• Lacks targeted placement                     Ad exchanges

• Labour intensive to scale
                                               Demand side
• Buys audiences not intent                  platforms (DSPs)
• ‘Expensive’ & opaque pricing
                                            Data management
• Unsophisticated measurement               platforms (DMPs)




    Traditional problems            Technology solutions

                                    London | 20–24 Feb, 2012 | #seslondon
The fundamental advantage of this new
technology landscape...


    Ad exchanges


                                  Impression-level buying
     Demand side
   platforms (DSPs)              decisions in ‘real time’ and
                                      informed by data
  Data management
  platforms (DMPs)



                                        London | 20–24 Feb, 2012 | #seslondon
‘Real Time Bidding’ is the difference between…

 Paying a fixed price to address a   Offering a value based bid to speak to a
          whole stadium                  handful of interesting individuals




     A shift from buying an audience buying to bidding for
                          individuals
                                             London | 20–24 Feb, 2012 | #seslondon
What is an Ad Exchange?
A marketplace for buying and selling display inventory in real time




         …but less Portobello Road and more Wall Street

                                         London | 20–24 Feb, 2012 | #seslondon
    19
Ad Exchanges: balancing the needs of buyers & sellers
 Publisher (supply-                                  Advertiser (demand-
   side) benefits                                       side) benefits


Manage & maximise yield                               Easy access to inventory


 Reduced trading costs                                Ability to buy in real time


Expose inventory to more                               Cost flexibility & control
         buyers




                                          London | 20–24 Feb, 2012 | #seslondon
What is a demand side platform (DSP)?


         Ad exchanges


                                   Demand side
                                     platform

         Data providers
            & DMPs



A platform which connects multiple sources of inventory & data
and makes real time buying (RTB) decisions on an impression
                            level
                                          London | 20–24 Feb, 2012 | #seslondon
  21
DSPs: benefits for advertisers




-   Centralised platform delivers inventory at scale
-   Pricing flexibility & control
-   Custom audiences & retargeting
-   Attribution & data provides better insight



                   Increased control and accountability

                                                   London | 20–24 Feb, 2012 | #seslondon
Data Management Platforms
(DMPs) turn data into audiences




                                  London | 20–24 Feb, 2012 | #seslondon
  23
The DMP: a means to an end, not an end in itself



    Analytics, CRM,
   purchase behaviour
                                                                        Audience discovery
                                                                         and segmentation
   Socio-demographic
                                      Unique user profile
         profile
                                                                         Media targeting &
                                                                        audience extension
      Past purchase
        behaviour




 http://www.nytimes.com/2012/02/19/magazine/shopping-habits.html #LongRead #InterestingAside

                                                             London | 20–24 Feb, 2012 | #seslondon
Don’t you dare pigeon-hole me!




Data focus
Test & learn mentality
Technology natives




                                  http://www.flickr.com/photos/macboozle




                                       London | 20–24 Feb, 2012 | #seslondon
But…there are some ‘search habits’ to break




- Explore new distribution options
- Cheapest does not always equal best
- And…




                                          London | 20–24 Feb, 2012 | #seslondon
Use your creative licence!
Go beyond the 95 character ad text




                                     London | 20–24 Feb, 2012 | #seslondon
Some useful first steps…




- Re-evaluate the GDN and remarketing
- Define & agree campaign metrics for success
- Make sure you are equipped to measure results
- Consider a managed/semi-managed DSP




                                                  London | 20–24 Feb, 2012 | #seslondon
http://www.adexchanger.com/
http://www.exchangewire.com/
http://www.admonsters.com/


                                                      Image:
                                                      http://www.flic
                                                      kr.com/photos/
                                                      striatic/


                               London | 20–24 Feb, 2012 | #seslondon
WHAT WAS COVERED:                    Tom Jones
                                     Chief Development Officer,
• Why display?                       iCrossing
• Same same but different
• Ad Exchanges, DSPs & DMPS          tom.jones@icrossing.co.uk
• Some pointers and first steps      www.iCrossing.co.uk
                                     www.twitter.com/icrossing_uk




                                       http://www.flickr.com/photos/neil1523/


                                  London | 20–24 Feb, 2012 | #seslondon

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iCrossing_UK, SES London 2012 - Tom Jones, The leap from Search to Display

  • 1. CROSSING THE DIGITAL DIVIDE: THE LEAP FROM SEARCH TO DISPLAY Tom Jones Chief Development Officer, iCrossing Tom.Jones@icrossing.co.uk London | 20–24 Feb, 2012 | #seslondon
  • 2. From Search to Display… • Why display? • “Same same but Different” • Display... What’s it good for? • How technology has transformed display • Why ‘Search guys’ can be great at display • Pitfalls to avoid • Some first steps to try London | 20–24 Feb, 2012 | #seslondon
  • 3. CROSSING THE DIGITAL DIVIDE: A familiar journey? From Search into display: a path well trodden? London | 20–24 Feb, 2012 | #seslondon 3
  • 4. Triumphant first steps from search into display… http://ppcmemes.tumblr.com/ London | 20–24 Feb, 2012 | #seslondon
  • 5. Getting good and becoming cocky… http://ppcmemes.tumblr.com/ London | 20–24 Feb, 2012 | #seslondon
  • 6. Uh oh. Vader is going to kill me when he see the ROAS on this. http://ppcmemes.tumblr.com/ London | 20–24 Feb, 2012 | #seslondon
  • 7. Display is kind of a big deal… Display advertising accounted for 23% (£0.95B) of the UK’s £4.1B 2010 online ad spend (Paid Search’s contributed 57%) IAB Online Ad Spend Study, 2010* *2011 study out in 4 weeks London | 20–24 Feb, 2012 | #seslondon
  • 8. It’s growing strongly… 12.6% YoY Growth for Paid Search 18.5% YoY Growth for Display IAB Online Ad Spend Study, H1, 2011 London | 20–24 Feb, 2012 | #seslondon
  • 9. But what’s driving this growth? New technology & integration Attribution & measurement Google & Facebook London | 20–24 Feb, 2012 | #seslondon 9
  • 10. Paid Search vs. Display… London | 20–24 Feb, 2012 | #seslondon 10
  • 11. Most marketing campaigns have 4 key stages… PPC DISPLAY Keywords, campaign structure, LPs Planning Ad network, premium, ad exchange CPC, network, day parting & targeting Buying RTB or fixed CPM, audience, interest Ad copy development & testing Creative Rich media or standard, size, dynamic Optimisation Bidding, analysis, attribution View through, last click, brand uplift London | 20–24 Feb, 2012 | #seslondon
  • 12. But we must appreciate some fundamental differences… PPC DISPLAY Keywords are an expression of specific intent Users have not explicitly requested a display ad Active searching for products or services Browsing may not relate to purchase intent Predominantly direct response model Uses extend beyond direct response The defining elements of each should be reflected in measurement & evaluation London | 20–24 Feb, 2012 | #seslondon
  • 13. Display can drive efficient direct response… 2011 IPA study showed that GDN Text Ads with contextual targeting had a CPA of 7% lower than search - A discussion of volume was conspicuous by its absence - GDN text ads are a step in the right direction but not ‘proper’ display London | 20–24 Feb, 2012 | #seslondon
  • 14. To focus solely on DR is to ignore display’s other benefits Brand messaging Awareness & consideration Likelihood to purchase Prospecting Life time value Customer segments Set the right performance expectations & right measurement criteria London | 20–24 Feb, 2012 | #seslondon
  • 15. One final difference: Complexity of the landscape London | 20–24 Feb, 2012 | #seslondon
  • 16. You gotta go there to come back… • Lacks targeted placement Ad exchanges • Labour intensive to scale Demand side • Buys audiences not intent platforms (DSPs) • ‘Expensive’ & opaque pricing Data management • Unsophisticated measurement platforms (DMPs) Traditional problems Technology solutions London | 20–24 Feb, 2012 | #seslondon
  • 17. The fundamental advantage of this new technology landscape... Ad exchanges Impression-level buying Demand side platforms (DSPs) decisions in ‘real time’ and informed by data Data management platforms (DMPs) London | 20–24 Feb, 2012 | #seslondon
  • 18. ‘Real Time Bidding’ is the difference between… Paying a fixed price to address a Offering a value based bid to speak to a whole stadium handful of interesting individuals A shift from buying an audience buying to bidding for individuals London | 20–24 Feb, 2012 | #seslondon
  • 19. What is an Ad Exchange? A marketplace for buying and selling display inventory in real time …but less Portobello Road and more Wall Street London | 20–24 Feb, 2012 | #seslondon 19
  • 20. Ad Exchanges: balancing the needs of buyers & sellers Publisher (supply- Advertiser (demand- side) benefits side) benefits Manage & maximise yield Easy access to inventory Reduced trading costs Ability to buy in real time Expose inventory to more Cost flexibility & control buyers London | 20–24 Feb, 2012 | #seslondon
  • 21. What is a demand side platform (DSP)? Ad exchanges Demand side platform Data providers & DMPs A platform which connects multiple sources of inventory & data and makes real time buying (RTB) decisions on an impression level London | 20–24 Feb, 2012 | #seslondon 21
  • 22. DSPs: benefits for advertisers - Centralised platform delivers inventory at scale - Pricing flexibility & control - Custom audiences & retargeting - Attribution & data provides better insight Increased control and accountability London | 20–24 Feb, 2012 | #seslondon
  • 23. Data Management Platforms (DMPs) turn data into audiences London | 20–24 Feb, 2012 | #seslondon 23
  • 24. The DMP: a means to an end, not an end in itself Analytics, CRM, purchase behaviour Audience discovery and segmentation Socio-demographic Unique user profile profile Media targeting & audience extension Past purchase behaviour http://www.nytimes.com/2012/02/19/magazine/shopping-habits.html #LongRead #InterestingAside London | 20–24 Feb, 2012 | #seslondon
  • 25. Don’t you dare pigeon-hole me! Data focus Test & learn mentality Technology natives http://www.flickr.com/photos/macboozle London | 20–24 Feb, 2012 | #seslondon
  • 26. But…there are some ‘search habits’ to break - Explore new distribution options - Cheapest does not always equal best - And… London | 20–24 Feb, 2012 | #seslondon
  • 27. Use your creative licence! Go beyond the 95 character ad text London | 20–24 Feb, 2012 | #seslondon
  • 28. Some useful first steps… - Re-evaluate the GDN and remarketing - Define & agree campaign metrics for success - Make sure you are equipped to measure results - Consider a managed/semi-managed DSP London | 20–24 Feb, 2012 | #seslondon
  • 29. http://www.adexchanger.com/ http://www.exchangewire.com/ http://www.admonsters.com/ Image: http://www.flic kr.com/photos/ striatic/ London | 20–24 Feb, 2012 | #seslondon
  • 30. WHAT WAS COVERED: Tom Jones Chief Development Officer, • Why display? iCrossing • Same same but different • Ad Exchanges, DSPs & DMPS tom.jones@icrossing.co.uk • Some pointers and first steps www.iCrossing.co.uk www.twitter.com/icrossing_uk http://www.flickr.com/photos/neil1523/ London | 20–24 Feb, 2012 | #seslondon