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Case Study ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Scenario *Data pulled from 3 separate pages, by the same brand, in differing regions North America Latin America Europe, Middle East & Africa Moderation Rating PG PG-13 G Risk Rating Medium Medium Medium # of trained Moderators 6 Moderators, 1 Comm. Manager, 1 Shift Lead/ per day 3 Moderators, 1 Comm. Manager, 1 Shift Lead/ per day 9 Moderators,1 Comm. Manager, 1 Shift Lead/ per day Time 3 months of traffic 3 months of traffic 3 months of traffic Services UGC Moderation UGC Moderation UGC Moderation
Moderation ,[object Object],[object Object],[object Object],[object Object],[object Object]
Getting ‘Liked’ ,[object Object],# of fans region # of fans regions
Traffic vs. Status Updates ,[object Object],[object Object],[object Object]
Average Monthly Moderation Breakdown North America Latin America Europe, Middle East & Africa Escalation Breakdown:
Conclusion ,[object Object]
Contact ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 

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September Series - Case Study 2 - Mobile

  • 1.  
  • 2.
  • 3. Scenario *Data pulled from 3 separate pages, by the same brand, in differing regions North America Latin America Europe, Middle East & Africa Moderation Rating PG PG-13 G Risk Rating Medium Medium Medium # of trained Moderators 6 Moderators, 1 Comm. Manager, 1 Shift Lead/ per day 3 Moderators, 1 Comm. Manager, 1 Shift Lead/ per day 9 Moderators,1 Comm. Manager, 1 Shift Lead/ per day Time 3 months of traffic 3 months of traffic 3 months of traffic Services UGC Moderation UGC Moderation UGC Moderation
  • 4.
  • 5.
  • 6.
  • 7. Average Monthly Moderation Breakdown North America Latin America Europe, Middle East & Africa Escalation Breakdown:
  • 8.
  • 9.
  • 10.