This document summarizes a workshop on developing citizen-centric health services in China and Finland. It discusses a "dual model" approach that combines corporate/public services with user-driven innovation. A key focus is how to actively involve citizens to address challenges in health, environment and other sectors. The dual model aims to integrate enterprise architectures with "citizen architectures" to combine resources from individuals, communities and organizations. Developing nationwide eHealth services poses challenges around changing mindsets, usability, responsibility, addressing diverse citizen needs, and economic models.

1. UBI-SERV START-UP WORKSHOP 19TH MAY 2009 Ubiquitous Services and Technologies for Healthcare, Wellbeing and Public Safety in China and Finland Agile Citizen-centric Health Matti Hämäläinen & Timo Itälä Software Business and Engineering Institute (SoberIT) Department of Computer Science and Engineering – CSE Helsinki University of Technology (Aalto University)

3. Citizen as an active collaborator with the service providers? MyWellBeing – project approach based on a “Dual Model” Primary Care (Municipality) Occupational health (private) Pharmacy Homecare Primary Care Tax auhorities Bank Insurance Children daycare Rehabilitation School Homeservice Cleaning Child health care Specialized Care

4. Actively involving users - a necessity for addressing the big challenges in society: health, environment, energy, traffic, … County Hospital Central Township Hospital Small Township Hospital Village Clinic Citizen Communities Citizens ” Citizens are the biggest underutilized resource in service innovation and delivery”. Amount of local and personal knowledge and complementary resources Doctors and Nurses Citizens Collaborative Knowledge Citizen Communities

5. The &quot;dual model” aims at helping to combine the two perspectives: Corporate/public service <–> Users/citizens Enterprise Architecture (EA) <–> Citizen Architecture (CA) ? Systems Architecture Information Architecture Infrastructure & Technology Architecture Business Architecture IT Gover-nance Enterprise Information Systems Citizen 2.0 Web 2.0

8. An extreme case for citizen participation: – an unexpected, situational and urgent need for emergent IS Source: The New York Times “ Casualty statistics after 2008 Sichuan: this kind of data is underestimated at beginning because of the limited available information. This may result in wrong decisions and hence cause major problems in the rescue effort. The disaster events are extreme examples of needs to combine the information, services and resources provided by individual citizens, communities and NGOs with those of officials at various administrative levels.” -> Call for “dual model” and user driven services creation

9. Taking Services Innovation to New Areas – and then Back: When &quot;good enough” is better than “very good”. Diabetes Glucose M other & newborn care … Chronic disease Other … Diabetes Glucose

10. Case in elderly care and international collaboration: Active Life Village / Active Life Home concept to Expo and Shanghai (City of Espoo/Active Life Village & Laurea & TKK + TongjiU & SWUFE team) The idea is to demonstrate the concept and the services at Expo 2010 and enable collaboration with Chinese partners in the area of wellbeing and health, intelligent homes, and regional health and wellbeing services targeting esp. elderly -before, during and after the Shanghai World Expo 2010. This is aimed at being done by: a) Implementing an adapted demonstration of the Active Life Home concept in the VIP section (3 rd florr) of the Finnish “Kirnu” pavillion. b) carrying out joint development, adaptation and research activities with key Chinese research partners, e.g Tongji University, SWUFE and BUPT. c) Identifying potential site at Shanghai to be one “home node” node in the Active Life Village concept –and bridging the sites in Espoo/Finland and Shanghai/China for joint research activities. adapt bridge

12. Contacts: Prof. (pro tem) Matti Hämäläinen [email_address] Senior Researcher Timo Itälä [email_address] Software Business and Engineering Institute (SoberIT) Department of Computer Science and Engineering – CSE Helsinki University of Technology (Aalto University)