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Iso 20000 standard implementation
1.
ISO 20000 Standard
Implementation – Overview
2.
3.
4.
5.
ITIL V3 and
IS0 20K comparison
6.
Relationship between ITIL
and ISO 20000
7.
ISO 20000 View
of the 13 Service Management Process
8.
ISO 20000 Processes
9.
ISO 20000 Benefits
by each Clause
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
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