Quality Management

1. World Class Quality and Productivity
Derived from general system science and
Use systems thinking cybernetics, systems thinking and systems
and systems models to models give today’s managers new and more
integrate all effective ways to think about their
organizations. The result is better integration
organization of all actions throughout the organization
operations and to towards a common purpose and better
decisions at all levels. Many content that
systems science will become the integrating management philosophy for the
future.
Systems Thinking and Systems Models
Management attention focus on such principles and practices as re-
engineering, customer value, activity based costing, agile manufacturing,
strategic partnering, and many others. Systems science and systems
modelling provide a framework and a design for information feedback that
helps managers to make such practices effective. It’s a framework that
executive management can use to build a successful enterprise in today’s
competitive, complex world.
Understanding the organization structure of largely self-managing systems
changes control from direct (less effective) control to indirect (more effective)
control. The system structure itself, following the laws of system behaviour,
provides the control with decisions and actions throughout the enterprise
coordinated to the achievement of the organization’s goals.
With systems thinking, we see our organization differently from the traditional
organization-chart view. The organization chart shows people and titles and
where each box fits in the hierarchy. It shows who reports to whom, but very
little about how the organization works.
A System model shows functions and units, not people. The model also
includes the information system, communication channels, markets and
customers, the external environment, and the interconnectivity among all of
these. A systems model shows how the organization works.
Executive leadership can develop a systems model for the total organization.
This model will define the subsidiary units within the total organization and,
using the same model, system models can be developed for each of these
units. Larger organizations will have several levels of systems models.
Management at each level can use the model and redesign information
systems to provide the information needed at all levels for integration, control
and continuous improvement.
Created by RAYMOND KOH Page 1 of 1