1. Global UC Experiencesat SAS Russ Cary, Senior IT Manager

2. Outline About SAS About Communication Services at SAS About Unified Communications at SAS About Challenges About Direction Conclusions Questions

3. About SASOur Company

4. About SASInformation Systems Division ISD – Information Systems Division Global organization ~ 500 employees Core team at HQ Groups Included: MIS ITS Web Help Desk Data Center Operations

5. About SASIT Systems Department ITS – IT Systems Global organization ~ 200 employees Core team at HQ Groups Included: LAN Global Communications PC Client/Hardware Servers/Storage

6. About SASGlobal Communications Services Department Russ Cary 32 years in IT 27 years with SAS IT GCS – Global Communications Services Global organization 35 employees 25 are located outside Cary Core team at HQ Group structure below.

7. About Communication ServicesProduct Implementation Timeline

8. About Communication ServicesGlobalization of IT Services

9. About Communication ServicesCurrent Integrated Business Processes

10. About Unified CommunicationsCurrent Decision Criteria

11. About Unified CommunicationsUC Vision for SAS

12. About Unified CommunicationsSAS Direction INTEROPERABLE SINGLE VENDOR

13. About Unified CommunicationsSAS Decision WINNER INTEROPERABLE SAS WebEx for web conferencing Avaya for voice AT&T for WAN Microsoft for client Intercall for audio conferencing LifeSize for group video Cisco for network

14. Challenges

15. About ChallengesFinger Pointing Vendor A Vendor B CUSTOMER ?

16. About ChallengesB2B and B2C

17. About ChallengesOn Premise versus Off Premise

18. About ChallengesScheduling and Joining

19. About ChallengesVoice

20. About ChallengesClient Experience

21. About ChallengesMicrosoft OCS & LYNC

22. About DirectionCurrent Projects Global communications plan Bridging solution FWA SIP phone deployment B2B with Intercall Lync upgrade Avaya PBX deployments Shoretel Mobile application Global Microsoft UM LifeSize/OCS endpoint code Acme Packet SBC Review Enterprise Voice SIP phones Global AT&T MPLS Avaya CM6 upgrade Global Avaya AURA implementation

23. Conclusions

24. Questions