1. InstaServ - Service Management Solution Architecture Presentation Indranil Roychowdhury [email_address]

7. Insta Serv Architecture

10. Functional Architecture SLA MANAGER C I M SERVICE ACTIVATION ORDER MGMT WORKFLOW SNMP ASCII TL 1 ALARM / EVENT MGMT PERFORMANCE MGMT EVENT CORRELATOR NETWORK DISCOVERY SERVICE INVENTORY NETWORK INVENTORY CIRCUIT DESIGN & ASSIGN Activation request and update Service Instance details Customer details KNOW REP Status updates Inventory Update Alarms Breach update Status BILLING TROUBLE TICKETING USER PROFILE MANAGER Order details, completion updates D B C O N N E C T I V I T Y Contract details R U L E R E P O S I T O R Y REPORT CORBA API UDP Network Probes CORBA API Inventory CLI, FTP,FTAM, SNMP ADAPTATION LAYER SNMP Customer details

11. e-TOM mapping Customer Interface Management User Profile Manager Order Manager SLA Manager Service Inventory Network Inventory Service Activation Circuit Assign & Design Network Discovery Alarm Handler Performance Manager Correlator Source : TeleManagement Forum Operations Fulfillment Assurance Billing Operations Support & Readiness Customer Relationship Management Service Management & Operations Resource Management & Operations Supplier/Partner Relationship Management Service Configuration & Activation Service Problem Management Service Quality Management Service & Specific Instance Rating SM&O Support & Readiness Supplier/ Partner Interface Management S/P Requisition Management S/P Problem Reporting & Management S/P Performance Management S/P Settlements & Billing Management S/PRM Support & Readiness Resource Provisioning Resource Trouble Management Retention & Loyalty Customer Interface Management Billing & Collections Management Customer QoS / SLA Management Problem Handling Selling Order Handling Marketing Fu l fil l ment Response CRM Support & Readiness Resource Data Collection & Processing Resource Performance Management RM&O Support & Readiness

13. USE CASE - DSL fulfillment How the e-TOM views Service Fulfillment Source : TeleManagement Forum Focus is on the Process !

14. Fulfillment Flow- Insta Serv

15. Insta SERV - Fulfillment SLA MANAGER C I M SERVICE ACTIVATION CLI, FTP,FTAM, SNMP ORDER MGMT WORKFLOW Activation request and update BILLING USER PROFILE MANAGER Order details, completion updates CORBA API Customer Order Order Details Contract details NETWORK ELEMENT Customer details Order Details / Order Validation requests Service Details KNOWLEDGE REP CORBA API CSR / Customer / Sales Credit check interface INSTA SERV - GUIDING principle Interface details should be modeled using the e-TOM and the process should be technology agnostic SERVICE INVENTORY NETWORK INVENTORY CIRCUIT DESIGN & ASSIGN

17. Insta Serv - Service Assurance Customer oriented & Proactive process !

18. THANK YOU Need Feedback and Comments email: indranilroyc@yahoo.com Mobile: +6581390124