Presented at InnoTech Dallas 2015. All rights reserved.

1. Intuit Confidential and Proprietary
Do the Nations’ Taxes
Mamie Jones, VP of Product Technology
April, 2015

2. 1
So who has been affected by
transformational change?

3. 2
So, how was or is it

4. 3
 Transformational change is hard
 A majority of efforts fail
 Key ingredients for success

5. 4
I was determined
not to FAIL

6. 5
Evolution Meets
Revolution
Product
 Vision & Roadmap
 Innovation, Speed & Delight
People
 Highly Skilled
 Highly Engaged
Process
 Predictable, Repeatable
 Agile
Platform
 Scalable, Reliable
 Flexible, Secure

7. 6
Where we needed to go
 Superior products that customers LOVE
 Engaged, skilled and talented team
 Agile process
 Solid end to end architecture / infrastructure
 We Can’t Do That
 Slow to Market
 Little to No Innovation
Three years ago

8. 7
Ingredients for success
 Support… A boss or partner that is 100% behind you
 Autonomy… And a safety net to make tough decisions
 Hiring, financial, technology, process etc.
 Fearless HR Partner… to help drive necessary change
 Competence… to demonstrate progress and drive trust
 Persistence… Good things take time

9. 8
So, what do you do next

10. 9
Capture hearts and minds,
…. but its easier said than done

11. 10
 Great talent…
Your team has achieved greatness & can do it again
 Make a statement…
Help those who can’t make the leap move on
 Leverage change agents…
To accelerate change and influence others
 Recognize early…
You have people who desperately want the change
 Remember, it’s not easy…
But nothing great is easily won.
First, recognize some important facts!

12. 11
So, here is
what we did

13. 12
 Respect the past
 Teach skills needed to “change”
 Leverage your “leapers”
 Recognize not everyone will!
Listen and Learn
Talk to everyone
Ask the same questions
Make it safe
Be Genuine
Capture quotes/themes

14. 13
What we heard in 2012
“I’m stale right now.”
“I have implementation fatigue”
“We know what we’re doing, but leaders don’t”
“Everything is a priority.”
“Our cycle time is way too long.”
“There is no collaboration or E2E thinking.”
“We don’t learn from our mistakes.”

15. 14
What we are hearing now
“We have passionate and committed people.”
“We are working better together.”
“The new infusion of talent is awesome.”
“:We are constantly improving.”
“We have the right focus, on our customers.”
“We are starting to drive faster outcomes”
“Love the shift!”

16. 15
Kick start the journey
 Get people out of the office
 And out of their comfort zone
 Group teams to tackle issues together
 Bring Burning Platform to Life
 Vote on top 3 Issues to tackle
 Define Next Steps

17. 16
 People
 Process
 Platform

18. 17
People
 Set expectations
 Make tough decisions early
 Parachute the right people in
 Let people shine
 Listen and adjust often
 Celebrate, recognize and have fun
Let the fun begin!

19. 18
Process
Set Expectations
Make tough decisions early
Adjust Often
Celebrate
Have Fun
Process: Agile Done Right
 Create Transparency
 Build a PMO organization
 Dedicate cross functional teams
 Listen to the teams’ ideas
 Provide tools, systems & support
 Get out of the way!

20. 19
Platform and Infrastructure
 Service Oriented Architecture...component
based
 Standard tools to drive efficiency… Dev,
PMO, infrastructure, CI/CD, automation etc.
 Open APIs… accelerated development for
new apps and devices
 Reduce tech complexity… increased
efficiency and productivity
… all in service to unleashing
INNOVATION

21. 20
Nurture change
 Continually Communicate & Listen…
weekly notes, skip levels, lunches
 Leadership Development… books,
workshops and summits
 Showcase Innovation… show & tells, tech
forums, etc.
 Recognize and Celebrate… public thank-
you’s, newsletters, Socials

22. 21
So, what happened

23. 22
Evolution Meets Revolution
Product
 Contributions to Open Source
 600% improvement in web page load times
People
 100% new leaders, 20% initial turnover in organization
 Survey scores rose >10 pts to best in class at 86
Process
 PMO organization that didn’t exist before
 100% Agile Organization
Platform
 Flexible, Secure
 Availability ~ 80% to 100%

24. 23
The problems today
are just different…
We’ve come a
long way, but we
are never done

25. 24
Q&A