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When you want to…
# attract more sales
# grow your business
# increase your worth
The most common reason for
business failure is…
the failure to attract and keep customers!
You can achieve your goals by
improving
The Customer Journey
Need Triggered
Purchasing Cycle
Need Triggered
Searching
Purchasing Cycle
Need Triggered Evaluating
Searching
Purchasing Cycle
Need Triggered Evaluating
Buying
Searching
Purchasing Cycle
Need Triggered Evaluating
BuyingPost Purchase
Searching
Purchasing Cycle
Need Triggered Evaluating
Buying
Searching
Post Purchase
The purchase cycle
drives your
Sales Cycle
Need Triggered Evaluating
Buying
Searching
Post Purchase
Sales Cycle
Need Triggered Evaluating
Buying
Searching
Increase in competition and new customer options
Post Purchase
Sales Cycle
Need Triggered Evaluating
Buying
Loyalty Loop
Sales Cycle
Searching
Critical to nurture customer loyalty
Post Purchase
Need Triggered Evaluating
Buying
Experiencing
Loyalty Loop
Sales Cycle
Searching
# Offer customers a special experience
Post Purchase
Need Triggered Evaluating
Buying
Experiencing
Bonding
Loyalty Loop
Sales Cycle
Searching
# Create ways for customers to bond with the brand
Post Purchase
Need Triggered Evaluating
Buying
Experiencing
Advocating
Bonding
Loyalty Loop
Sales Cycle
Searching
# Provide platforms for customers to become brand advocates
Need Triggered Evaluating
Buying
Experiencing
Advocating
Bonding
Loyalty Loop
Sales Cycle
Searching
How we help brands build customer loyalty
Need Triggered Evaluating
Buying
Experiencing
Advocating
Bonding
Loyalty Loop
Sales Cycle
Searching
Three distinct phases
Need Triggered Evaluating
Buying
Experiencing
Advocating
Bonding
Loyalty Loop
Sales Cycle
Searching
When they have new needs and desires
Need Triggered Evaluating
Buying
Experiencing
Advocating
Bonding
Loyalty Loop
Sales Cycle
Searching
When they explore solutions
Need Triggered Evaluating
Buying
Experiencing
Advocating
Bonding
Loyalty Loop
Sales Cycle
Searching
When they are ready to make a decision
Need Triggered Evaluating
Buying
Experiencing
Advocating
Bonding
Loyalty Loop
STRATEGY
Identify customer
perceptions and
preferences for
each phase.
Sales Cycle
Searching
COMPETENCIES
What we offer
Need Triggered Evaluating
Buying
Experiencing
Advocating
Bonding
Loyalty Loop
STRATEGY
Identify customer
perceptions and
preferences for
each phase.
COPY
Create relevant
messaging for
each phase.
Sales Cycle
Searching
COMPETENCIES
What we offer
Need Triggered Evaluating
Buying
Experiencing
Advocating
Bonding
Loyalty Loop
STRATEGY
Identify customer
perceptions and
preferences for
each phase.
COPY
Create relevant
messaging for
each phase.
DESIGN
Create relevant
imagery for each
phase.
.
Sales Cycle
Searching
COMPETENCIES
What we offer
Need Triggered Evaluating
Buying
Experiencing
Advocating
Bonding
Loyalty Loop
STRATEGY
Identify customer
perceptions and
preferences for
each phase.
COPY
Create relevant
messaging for
each phase.
DESIGN
Create relevant
imagery for each
phase.
.
PRINT MEDIA
Adverts
Brochures
Magazines
Catalogues
Sales Cycle
Searching
SERVICESCOMPETENCIES
What we offer
Need Triggered Evaluating
Buying
Experiencing
Advocating
Bonding
Loyalty Loop
STRATEGY
Identify customer
perceptions and
preferences for
each phase.
COPY
Create relevant
messaging for
each phase.
DESIGN
Create relevant
imagery for each
phase.
.
PRINT MEDIA
Adverts
Brochures
Magazines
Catalogues
DIGITAL MEDIA
Websites
Blogs
Videos
Animation
Presentations
Sales Cycle
Searching
SERVICESCOMPETENCIES
What we offer
Need Triggered Evaluating
Buying
Experiencing
Advocating
Bonding
Loyalty Loop
STRATEGY
Identify customer
perceptions and
preferences for
each phase.
COPY
Create relevant
messaging for
each phase.
DESIGN
Create relevant
imagery for each
phase.
.
PRINT MEDIA
Adverts
Brochures
Magazines
Catalogues
DIGITAL MEDIA
Websites
Blogs
Videos
Animation
Presentations
SOCIAL MEDIA
Facebook
LinkedIn
Twitter
YouTube
Pinterest
Sales Cycle
Searching
SERVICESCOMPETENCIES
What we offer

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