The infographic answers the question 'why web self-service?' and uses Pennsylvania State University as an example.

1. IntelliResponse Success Story:
Approximately 16,000 fulltime faculty and staff
at 24 campus locations
81,000
STUDENTS
Why web
self-service?
The right answer to the
right question at the
right time
Faster more efficient
service to employees
and students
Estimated annual
cost savings of
$97,074
in diverted phone inquiries
High
employee
satisfaction
rating
SPONSORED BY:
Reduce phone and
email volume
Optimize use of
support staff
Many users now prefer
online/interactive
solutions
ANSWERING
46,200
QUESTIONS
on average each month
www.IntelliResponse.com