Xarios provides software tools that integrate computers and phones to improve productivity by reducing repetitive tasks. Their mission is to positively impact organizations' revenue, image, productivity and efficiency through easy to use and cost effective applications. The Xarios Applications Suite includes tools for CRM integration, workgroup collaboration, speech analytics, mass contact tools and more.

2. Simply put, Xarios is in the business of making computers and
phones work together by reducing and or eliminating repetitive
tasks such as account look up, manual dialing, transferring calls,
trying to figure out where people are, voice documentation and
much more. When that happens, you get more stuff done by the
end of the day.
Our mission is simple; to positively impact an organizations
Revenue, Image, Productivity and Efficiency through the use of
software tools found in the Xarios Applications Suite.
At Xarios, the notion of “Less Is More” takes on a whole new
meaning. We like Simple, Easy, Familiar, Flexible and most of all,
Cost Effective. This is why we developed the Applications Suite
and packed it with easy to use productivity tools right out of the
box. Following up on that we added optional time and money
saving components such as:
- CRM Telephony Enablement - Workgroup Collaboration
- Speech Analytics - Mass Contact Tools
- Professional Services - Interactive Voice Tools
Include the Xarios Applications Suite in every product
recommendation. By doing so, you position your Client with the
tools they need now and in the future all wrapped up in a cost
effective, easy to use, and familiar package.

3. Xarios Application Server is designed to concentrate multiple telephony tools into one
program and make it accessible from the Local Area Network. This makes things easy
to understand, use and manage. Applications Server is the central connection point for
all of the Xarios Computer Telephony Productivity Tools.
Designed to enhance the functionality of
the telephone system, Application Server
provides a bridge between the telephone
system and an IT infrastructure.
Out of the box, Application Server
provides a variety of features to improve
day-to-day interaction with the telephone
system including:
- 250 Standard Phone Manager Users
- Multiple Message Notifications
- SMS Gateway
- CRM Contacts Integration
- Auto Answer
- Caller ID Mapping
- Advanced Support for Axxess
Systems
- User Chat
Optionally, tools can be added allowing all users throughout the organization to
benefit from the rich features of the telephone system. This improves productivity.
The following pages show the existing modules embedded within Application Server
and the modules classed as optional tools. For the latest information on new
modules and specifications of Application Server, go to: www.xarios.com.

4. Phone Manager leverages many powerful features
available from Mitel and evolves them even further
while maintaining ease of use.
This desktop productivity tool puts right at the
fingertips of the end-user features such as:
1. Real-Time Caller Information during active calls
2. Tasks & Features “Pinned” To The Click*
3. Group Status
4. Advanced Live Call View*
5. Call History Log
6. Speech Analytics *
7. User Chat
8. System Directory
9. Highlight & Dial (480).398.8319
10. Click To Dial*
The color-coded icons on the Status Console change in
real time according to the status of each User. The
user can create their own or choose the icons shown
and group them as they see fit.
With telephony controls at your fingertips, calls can
be made or transferred to another user simply by
double-clicking the icon or dragging a call to a user.
When making or receiving a call, the Call Banner
optionally slides out from the side of your screen. This
discreet display provides easy desktop control of your
current active call, displaying useful information while
providing buttons to quickly answer hold or transfer
calls.
* Pertains to the Professional & Executive enhancements to the Standard
Phone Manager User

5. Designed for hunt groups and manager / secretary scenarios, Multiple
Message Notification takes a voicemail alert from one endpoint and
duplicates it onto multiple endpoints.
This ensures that all interested parties are aware of the voicemail and
can take the appropriate action, and important voicemails aren’t
missed. Messages can be retrieved, saved and deleted from any alerted
endpoint so that no more than one person will deal with each message.
Built into Application Server is the ability to map AD users to agent IDs and ID computers to
endpoints.
When used in this way, Phone Manager Installations can automatically identify the endpoint
and agent ID without the need for input from the user.
Application Server contains a built-in database to keep track of Caller
IDs of known contacts. This information is then passed out to Xarios
Phone Manager Clients, giving the user instant access to data relating
to the person on the other end of the telephone. The user can then be
notified about information relating specifically to that person, such as
current order values or outstanding balances. The data relating to the
caller can also be used for advanced screen-popping when using the
Professional Integrator version of Phone Manager.
As well as maintaining a Caller ID database, Application Server can
be used to store extended information about inbound direct dial
numbers (DID). This allows an organization to tag a call with
information on the source of marketing and pass this information to
the user. When used in conjunction with Xarios Phone Manager, CRM
databases can be updated automatically to store call tracking
information, allowing for marketing sources to be tracked and
marketing expenditure to be validated.

6. These tools can be licensed to provide additional required
functionality in the enterprise. The following tools are available:
Available right from your Phone Manager Client find recorded
calls not only based on classic markers, but by words and
phrases spoken. This is called Speech Analytics. The Xarios
recorder is Easy to Use, Expandable, Secure and Browser Based.
Allows users to work from any Mitel endpoint anytime,
anywhere and retain their DID, CLI, Class Of Service, Personal
Speed Dials, Extension Description and Voicemail. Hot Desking
is deal for today’s mobile workplace.
Manipulate outbound caller ID based on location for ease of
Campaign management.
A campaign dialing application designed to improve
productivity by automating the dialing process and collecting
call outcomes through the keyset or desktop computer. The
Campaign Manager automates the calling process, eliminates
errors and interacts with CRM’s all the while maintaining the
live interaction between both parties.
The Professional and Team Leader versions extend the power
and capabilities of the embedded Standard version.
SEAMLESS
INTEGRATION

7. Extension based console YES YES YES
Speed dials - system & personal YES YES YES
Agent based console YES YES YES
Caller ID/Area Code Mapping YES* YES* YES*
Secure Chat YES YES YES
Hunt Group Based Console - - YES
Global ACD, DND & Forward Control - - YES
Silent Monitor - - YES
Item Limit 50 100 250
SMS Messaging - YES YES
Call Banner YES YES YES
Quick Dial Directory YES YES YES
Application Hot Keys - YES YES
Call History (inc. missed calls & directory) YES YES YES
Quick Dial Hot Key YES YES YES
Do Not Disturb Control YES YES YES
Forward State Control YES YES YES
Personal ACD Status - YES YES
ACD State Indication in System Tray - YES YES
Auto ACD login/logout on startup/shutdown - YES YES
TAPI Interface - YES YES
Application Integration * * *
Macro Support - YES YES
Button Toolbar - YES YES
Button Limit - 50 100
Development Controls (.NET / VB) - YES YES
Xarios Call Recorder Integration - YES YES
Xarios Progressive Dialer Integration - YES YES
Xarios Web Callback Integration - YES YES
* The list above is a Summary of the hundreds of features available with the Xarios
Phone Manager Tool. If there is a particular feature of interest to you which is not
listed, feel free to Call us or email for further information.

8. Windows® Address Book 2000, XP, Vista YES - - -
Microsoft® Office Outlook® XP, 2000, '02, '03, '07' YES YES YES -
Microsoft® Outlook Express 6 YES - - -
Microsoft® Live Communications Server 2005 - - - YES
Microsoft® Office Communications Server 2005 - - - YES
Microsoft® Internet Explorer 6 (SP2), 7,8 YES - - -
Microsoft® Office Access XP, 2000, '02, '03, '07 YES - - -
Microsoft® Dynamics® CRM 3, 4 YES - YES -
Sage Act! 8, 9, 10,12 YES YES -
5 - 6.5 (BDE), 6.7, 7, 8
Goldmine (SQL) YES YES YES -
Maximizer 9, 10 (via TAPI) YES - YES -
Salesforce.com N/A YES - - -
Microsoft Dynamics Nav 4.0 SP2 YES - - -
Goldvision 2007 YES - YES -
Sage CRM MME 6 - - -
Sage SalesLogix 7.0 - 7.2 YES YES YES -
Soft Talk - Office Talk Enterprise - - - -
Tigerpaw CRM+ 9, 10,11 YES YES YES -
* If your CRM does not appear on this list, feel free to Call or email for further information.

11. ComSource Contact Information
Mitel ComSource Phone – 480.858.9600 X 19765
Mitel ComSource E-mail – comsource_group@mitel.com
Pre & Post Sale Support
Tel: 888.927.4671 – Xarios Engineering
E-mail: ussales@xarios.com
Url: www.xarios.com
Client PC Requirements
MS Windows XP/Vista/7 Professional Versions. MS .NET 3.5 or
Some features require specific AXXESS/5000 series versions: higher & Windows Installer
please check compatibility list. Future product releases and
applications are subject to availability and cost. Mitel System Requirements
rd
Specifications are subject to change without notice. Some System OAI & 3 Party Call Control. CT Gateway required in Multi-
features may require additional hardware and/or software Node environments