1. FACT SHEET
WNS is a leading global business process outsourcing company. Deep industry and business process
knowledge, a partnership approach, comprehensive service offerings and a proven track record enables
WNS to deliver business value to the world’s leading companies. WNS is passionate about building a
market leading company valued by our clients, employees, business partners, investors and
communities. Our home page is wns.com.
CORPORATE INFORMATION
Established Stock Symbol Employees Principal Shareholder
1996 NYSE - WNS 21,000+ Warburg Pincus
DIFFERENTIATORS
nDeep domain expertise n Operational excellence nEnd-to-end service
nBusiness value focus n Partnership approach offerings
FINANCIAL STRENGTH (Year ending March 31, 2009)
Net Revenue*
USD 386.4 million
MAJOR CLIENTS
Over 215 Global Clients
n U.S. retail bank
Major Leading U.K. insurer
n Major U.S. auto insurers
n
nEuropean airline Global cosmetics company
n Two global investment banks
n
nLeading European travel Consumer electronics giant
n Leading global CPG brand
n
conglomerate Global market research
n Leading global beverage brand
n
nLeading U.S. residential company Leading logistics company
n
mortgage bank Leading U.S. financial
n n energy and gas utility
Major
n American airline
North advisory firm
n American travel
North
agency
INDUSTRY RECOGNITION
Domain Leadership Quality Leadership BPO Leadership
nIndustry-specific multi-year nRecipient of Golden Peacock nRecipient of best new
winner - IAOP 2009 Global eco-innovation award for outsourced services award by
Outsourcing 100 Green Lean Sigma Program SSON - 2009
n performing FAO
Best awarded by The World nRanked No.2 BPO company
provider by Global Environment Foundation in in India by NASSCOM
Services 100 - 2008 association with the Institute nRecipient of the Silver Plate
nRanked No.1 insurance of Directors - 2009 Award for community service
outsourcer by Global nRecipient of the Global Six
Outsourcing 100 - 2007 Sigma Award for best
nRanked as 6th largest FAO achievement of Six Sigma
provider globally by Everest in outsourcing - 2007
Institute - 2007
*Revenues less repair payments
wns.com As of June 30, 2009

2. INDUSTRY FOCUSED SOLUTIONS
Banking and Financial Services Banking Operations Asset Management and Investment Banking
nCheck processing Brokerage Services nPitch books, company
nLock-box processing nAccount set-up and profiles and financial
maintenance analysis
nACH processing
nBroker and advisor nFinancial models, forecasts
nAdjustments and record support services and updates
retrievals
nCustomer service nResearch reports
nNew account set-up and preparation and authoring
maintenance nTransfer agency related
processing nBusiness intelligence and
nCredit card operations analysis
nPortfolio administration
nSAR and fraud operations
nInvestment research
Lending Services
nLoan origination and
processing
nLoan underwriting
nLoan closing and funding
nPost closing and
due-diligence
nLoan servicing
Communications Customer Acquisition Operations and CRM Sales and Contracts
nOrder entry nInbound contact centre Administration
nOrder fulfillment nLogging and monitoring nTelemarketing
nContract management service requests nInside sales
nLead generation nDirectory publishing nPricing and contract
nChurn analysis and support preparation
nOutbound sales
nUsage analytics nSales order taking
nSales analytics
nCRM analytics nOrdering support
nCross-selling and
up-selling analytics nCollection analytics nInbound contact center
nTraffic routing planning
Order Provisioning and Order nWeb correspondence
Management nNetwork utilization reporting
nNew product and services, and analytics
service delivery process
creation
nOrder provisioning
nTechnical validation and
support
nRejected order tracking
nMulti vendor tracking
nOrder tracking
nProactive order management
nTest delivery conformance
nBilling
nData management
(forms, administrations)
wns.com 2 As of June 30, 2009

3. Healthcare Payers and TPA Providers
nFront end processing nMedical billing and
nClaims adjudication and collection
exception management nMedical coding
nCare management support nResearch support and
nBill review and re-pricing administrative support
Insurance Agency Services Policy Administration Claims
nLicensing and contracting nManual remittance nClaim setup
nCorrespondence exception processing nExamination
nRenewals nPolicy benefits nReview
nTerminations nPolicy reinstatements nSettlement
and quotes
nCommissions nCorrespondence
nPolicy changes
nSpecial compensation nTax compliance
nInbound customer service
nAbandoned properties nFirst notification of loss
nEndorsements
nPolicyholder and broker
nRenewals claim enquiries
New Business Support
nSales nEngineers planning
Premium Administration nClaim notification
nConversion
nFund applications processing adjustments,
nQuote acceptance
nRefunds endorsements, and
nCross-selling and up-selling renewals
nBilling
nCustomer enquiries nClaim assessment
nPremium mode changes
nActuarial services nSettlement
nBank information changes
nExposure assessment nNegotiations and litigation
nPremium audit
nNew business data entry nRecovery check
nRules-based underwriting processing
nPolicy issuance nThird-party claims
nSubrogation
Logistics Sales and Customer Care Operations Shared Services
nBookings nSchedules maintenance nFreight billing
nCustomer service nSpace utilization nFreight audit
nAWB manifesting nPricing and invoicing
nDuties and taxes nTariff maintenance
nBOL processing
nTrack and trace support
arrival notification
nDaily drivers logs
Manufacturing Supply Chain Management Sales, Marketing and Operations
nSupplier management Customer Care nFault management
and analysis nService delivery nChange management
nSourcing support nCustomer feedback nChronic and RCA reporting
nMarket intelligence management
nSales performance reports
nSpend analytics nTelemarketing and inside
sales
nStore planning
Logistics nCustomer ordering support
nMarket intelligence
nLogistics management nMarket research
neMarketing
nScheduling and planning nAcquisition analytics Shared Services
analytics nRetention analytics nBilling queries
nMarket intelligence nMarketing effectiveness nMarketing analytics support
nMIS and reporting nBilling support
nDebt collection
wns.com 3 As of June 30, 2009

4. Retail and Strategy Support Decision Support Custom Analytics and
Consumer Products Data Services
nGlobal landscape nMarket mix modeling
assessment nTrade optimization
nData-based insights
nSegmentation and nPricing analytics
nMIS and reporting
targeting nData management
nShelf optimization
nConsumer response - Data cleaning
modeling and drivers nVolume forecasting
analysis nMarket research - Data integration
nModeling initiative nSupply chain analytics
success Management
Information Tools
nBusiness and financial
research nTracking tools
nSimulation tools
nPlanning tools
Travel and Leisure Sales and Customer Care Operations Shared Services
nCustomer service nFare filing and loading nPassenger / cargo revenue
nSales and reservations nRevenue management accounting and auditing
services
nLoyalty program nFares and ticketing
management nCorporate finance and
nQueue processing accounting
nCustomer relations nPNR servicing nTransactional accounting
nLost baggage tracing and nCargo operations support
customer support nHuman resource
management
nWebsite navigation
Platform Based Service nFraud prevention and
nSpecialty help desk Offerings control
n ® - Passenger
JADE nAnalytics and MIS
revenue accounting solution
n Verifare® - Automated
web-based fare audit
solution
Utilities and Energy Sales Management Meter Operations and Billing Customer Service Management
nCampaign management nCustomer billing nService order management
nSales management nManagement of prepaid nService contract
nAccount and contact accounts nComplaints and requests
management nBilling of unmetered management
nIntegrated sales planning services nElectronic customer services
and analysis nAccount management
Supply Chain and nContract management
Customer Financial Distribution Management
Management nOrder provisioning and order
nReceivables and management
collections management nSales and contract
nReconciliation administration
nBill disputes and client nTechnical support help desk
queries nImport and export
documentation management
nFreight bill auditing services
nProcurement support services
wns.com 4 As of June 30, 2009

5. CROSS INDUSTRY SOLUTIONS
Customer Care Services Channels Languages
nCustomer service nVoice n English
nCustomer complaint nEmail nFrench
resolution nWhite mail n German
nSales nChat n Spanish
nLoyalty program n Italian
management
n Portuguese
nCollections and refunds
n Nordic
nHR support
n Dutch
nComputer Aided Telephonic
Interviews (CATI)
nTechnical support desk
nSpecialty help desk
Finance and Accounting Procure to Pay Order to Cash Supply Chain Finance
nAccounts payable nAccounts receivable n Product costing
nExpense reports nBilling and cash application n Inventory accounting
nPayment processing nOrder management n Manufacturing accounting
nCredit control
Record to Report Industry Specific Accounting
nCollections
nGeneral accounting n Passenger revenue
nFixed assets Corporate Functions accounting
nTax filing and reporting
nTreasury n Revenue audit and recovery
nCost accounting
nCash management n Claims management
nInter-company accounting
nFinancial planning and n Loan account maintenance
analysis
nStatutory reporting n Royalty accounting
nTax and compliance
nMonth-end reporting and n Fiduciary accounting
consolidation
nDecision support
nManagement accounting
Legal Services Property Law Law Firm Back Office Corporate Legal Support
nFreehold and leasehold nDigital dictation nContract management
conveyancing transcription nLegal research
nMortgage re-financing legal nAccounts payable and nLitigation support
processing general ledger
nTitle checking services nEmployee data Personal Injury Claims
nHIP back office management and payroll nNew claims processing
nMedical evidence evaluation
nClaims settling and closing
Procurement Supplier Research and Contract Management Procurement Analytics
Analysis nContract database n Spend data analysis and
n New supplier identification management management, cleansing,
and capability profiling maintaining, format
n Supplier risk and financials Market Intelligence conversion
analysis nIndustrial reports and
n Statistical analysis
n Supplier scorecard updates and report generation
compilation nCommodity market Performance Reporting
n Supplier normalization and intelligence
negotiation strategies n Procurement group MIS
nIndex pricing reporting
Sourcing Support and
nProjections and forecasts n Material scorecard
Administration compilation
Competitive Intelligence
n RFI, RFQ, RFP design and n Savings reports
development support
nPeriodic newsletters on the
industry
n RFI and RFQ administration
nPeriodic market trends
update
wns.com 5 As of June 30, 2009

6. Research and Analytics Market Research Business Research Shared Services
(primary research) (secondary research) nPowerPoint charts
nResearch design n Company research nMIS reporting
nData collection n Industry research nFinance and accounting
nData processing n Business intelligence nData management
nAnalysis and presentation n Library services
Procurement Analytics
Financial Research Analytic Services nSpend data analysis
nCorporate finance n Customer analytics nMarket intelligence
nEquity research n CRM analytics nSupplier management
nM&A research n MIS and reporting and analysis
nAnalytical support n Data management nSourcing support
Transformation Solutions Consulting and Program Management Services Process and Quality Services
n Transformation strategy definition n Quality program strategy and establishment
and planning n Problem definition and root cause analysis
nGlobal, multi-domain solution definition / n Performance enhancement, benchmarking,
development and metric definition
nTransformation roadmap and business case n Process re-engineering (Six Sigma, Lean)
development
n Program and change management
nProgram and change management
nBusiness case realization and validation
Technology Services
Enterprise Solution / ERP Optimization
n Program, project and n Process design / n Enterprise platform
implementation re-engineering integration / optimization
management n Configuration, n Software upgrades,
n Solution selection, design customization, and maintenance and support
and architecture implementation n Training and end user
n Functional and technical n Interface design, support
consulting development, and
implementation
Application Development, Maintenance, and Support
n Program, project and n Custom software design, n Software upgrades,
implementation development, testing maintenance, and support
management n Package configuration, n Platform hosting
n Software selection, solution integration, customization, n Training and end user
design and architecture and implementation support
Business Process Management
n Program and n Process design / n Software upgrades,
implementation re-engineering maintenance, and support
management n Configuration, n Training and end user
n Solution design and customization, and support
architecture implementation
n Workflow / business rule n Interface / integration
definition and development
implementation
Business Intelligence and Analytical Solutions
nProgram and n Configuration, nSoftware upgrades,
implementation customization, and maintenance, and support
management implementation nTraining and end user
nSolution design and n Interface development, support
architecture ETL, and data cleansing
nAnalytical model definition n OLAP and report generation
and implementation
wns.com 6 As of June 30, 2009

7. Infrastructure and Network Services
n Program and n IT infrastructure and n Managed services / hosting
implementation process design / n IT support / helpdesk
management re-engineering
n Office / data center design n Network and remote
and build infrastructure management
GLOBAL PRESENCE
North America Europe Asia
USA United Kingdom India
Romania Philippines
Sri Lanka
Singapore
WNS's clients are global, requiring global delivery capabilities. Our network of 22 global delivery
centers responds to needs for language, cultural alignment, redundancy and 24/7 operations.
MANAGEMENT TEAM
Our management team is accomplished and drawn from leading global organizations. Each member
brings deep business acumen and domain expertise, helping us to grow ahead of the industry.
Corporate Ramesh Shah Neeraj Bhargava Anup Gupta
Management Team
Chairman, Chief Executive Officer, Chief Operating Officer,
WNS Group WNS Group WNS Group
J. J. (Eric) Selvadurai Steve Reynolds Alok Misra
Managing Director, Managing Director, Chief Financial Officer
Europe North America
Deborah Kops Karthik Sarma Daniel Wollenberg
Chief Marketing Officer Chief People Officer Head,
Global Transformation Practice
Arijit Sengupta
Head, Asia Pacific
Business Unit Ambreesh Mahajan Arun Kharbanda Jasjit Singh Kang
Management Team
Business Unit Leader - Business Unit Leader - Business Unit Leader -
Travel and Leisure Services Research and Analytics Banking and Financial
Services Services
Manish Sinha Sulakshana Patankar Sumer Shankardass
Business Unit Leader - Business Unit Leader - Insurance Practice Leader
Industrial and Infrastructure Finance and Accounting
Services Services
Edwin Harrell
Chief Executive Officer,
WNS Assistance
For more information, please write to us at info@wnsgs.com
wns.com 7 As of June 30, 2009

8. India
Gate No. 4, Godrej & Boyce Complex
Pirojshanagar, Vikhroli (West)
Mumbai 400 079
United States of America
420 Lexington Avenue, Suite
2515, New York, NY 10170
United Kingdom
The Lodge Harmondsworth Lane
West Drayton, Middlesex, UB7 0AB
Philippines
ACS Centre, Citibank Building
8741 Paseo De Roxas
Salcedo Village
Makati City 1227, Philippines
Romania
Westgate Park, Building H1
24 Preciziei St., 062204 Bucharest
Romania
Sri Lanka
HNB Towers, Level 13
479, T B Jayah Mawatha
Colombo 10
Singapore
80 Raffles Place, Level 36
UOB Plaza 1
Singapore 048624
wns.com As of June 30, 2009