Get a Little Help with Your Help Desk Application

Building a Help Desk Application Moderator: Jill Giampedraglia Presenter: Kirill Dmitriev We will start momentarily… Audio: Dial-in or use Voice over IP

Etiquette ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What is Covered in this Course ,[object Object],[object Object],[object Object]

To get most of Iron Speed Designer prepare your database first! ,[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],Normalize Schema

Create Child Tables for 1-to-Many Relationships ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Create Separate Lookup Tables ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Index! ,[object Object],[object Object]

Naming conventions ,[object Object],[object Object],[object Object],[object Object]

Fields Data Types ,[object Object],[object Object],[object Object],[object Object],[object Object]

Create Database Views for Complex Queries ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Declare Primary Keys in your Database ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Declare Foreign Keys in your Database ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Create Virtual Foreign Keys in Designer ,[object Object],[object Object],[object Object]

What is Help Desk Application? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

CRM: Sales Management ,[object Object],[object Object],[object Object],[object Object]

CRM: Support (Help Desk) ,[object Object],[object Object],[object Object],[object Object],[object Object]

CRM: Marketing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Customer Support ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Benefits of CRM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Building Help Desk with Iron Speed Designer? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Tips and tricks ,[object Object],[object Object],[object Object],[object Object],[object Object]

Tips and tricks ,[object Object],[object Object]

Create an Application: Application Wizard ,[object Object]

Get a Little Help with Your Help Desk Application

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Get a Little Help with Your Help Desk Application

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