Enviar búsqueda
Cargar
Outsourcing SLA versus Cloud SLA by Jurian Burgers
•
0 recomendaciones
•
578 vistas
ITpreneurs
Seguir
Seven topics in cloud computing SLA's versus regular outsourcing SLA's
Leer menos
Leer más
Educación
Denunciar
Compartir
Denunciar
Compartir
1 de 2
Descargar ahora
Descargar para leer sin conexión
Recomendados
Pydio partner program
Pydio partner program
Pydio File sharing platform
BLS LETTER
BLS LETTER
Robert Peters
Sla in cloud
Sla in cloud
Pankesh Patel
Cloud computing & service level agreements
Cloud computing & service level agreements
Cade Zvavanjanja
Presentacion 1.10
Presentacion 1.10
Andres Garcia Garcia
Exposé sur le web sémantique de Laurent Salvadori (20-1-12)
Exposé sur le web sémantique de Laurent Salvadori (20-1-12)
Eth BestSniper
“Tools” and Standards for Cloud-SLA
“Tools” and Standards for Cloud-SLA
SLA-Ready Network
Metrics
Metrics
Vijayan Reddy
Recomendados
Pydio partner program
Pydio partner program
Pydio File sharing platform
BLS LETTER
BLS LETTER
Robert Peters
Sla in cloud
Sla in cloud
Pankesh Patel
Cloud computing & service level agreements
Cloud computing & service level agreements
Cade Zvavanjanja
Presentacion 1.10
Presentacion 1.10
Andres Garcia Garcia
Exposé sur le web sémantique de Laurent Salvadori (20-1-12)
Exposé sur le web sémantique de Laurent Salvadori (20-1-12)
Eth BestSniper
“Tools” and Standards for Cloud-SLA
“Tools” and Standards for Cloud-SLA
SLA-Ready Network
Metrics
Metrics
Vijayan Reddy
Data SLA in the public cloud
Data SLA in the public cloud
Liran Zelkha
The Path To Cloud - an Infograph on Cloud Migration
The Path To Cloud - an Infograph on Cloud Migration
InApp
Aims2011 slacc-presentation final-version
Aims2011 slacc-presentation final-version
ictseserv
Innovation with Open Source: The New South Wales Judicial Commission experience
Innovation with Open Source: The New South Wales Judicial Commission experience
Linuxmalaysia Malaysia
reliability based design optimization for cloud migration
reliability based design optimization for cloud migration
Nishmitha B
Cloud migration pattern using microservices
Cloud migration pattern using microservices
Seong-Bok Lee
Massimiliano Raks, Naples University on SPECS: Secure provisioning of cloud s...
Massimiliano Raks, Naples University on SPECS: Secure provisioning of cloud s...
SLA-Ready Network
5 Cloud Migration Experiences Not to Be Repeated
5 Cloud Migration Experiences Not to Be Repeated
Hostway|HOSTING
Tracking SLAs In Cloud
Tracking SLAs In Cloud
Satish Agrawal
Forecast 2014 Keynote: State of Cloud Migration…What's Occurring Now, and Wha...
Forecast 2014 Keynote: State of Cloud Migration…What's Occurring Now, and Wha...
Open Data Center Alliance
Assess enterprise applications for cloud migration
Assess enterprise applications for cloud migration
nanda1505
Cloud computing final
Cloud computing final
University of Fallujah
How we measure quality of JIRA deployments to Cloud?
How we measure quality of JIRA deployments to Cloud?
Stowarzyszenie Jakości Systemów Informatycznych (SJSI)
Planning for a (Mostly) Hassle-Free Cloud Migration | VTUG 2016 Winter Warmer
Planning for a (Mostly) Hassle-Free Cloud Migration | VTUG 2016 Winter Warmer
Joe Conlin
SLAs in Virtualized Cloud Computing Infrastructures with QoS Assurance
SLAs in Virtualized Cloud Computing Infrastructures with QoS Assurance
tcucinotta
Autonomic SLA-driven Provisioning for Cloud Applications
Autonomic SLA-driven Provisioning for Cloud Applications
nbonvin
Topic The top 5 details that should be included in your cloud SLA..docx
Topic The top 5 details that should be included in your cloud SLA..docx
juliennehar
New Era in Insurance - Cloud Computing
New Era in Insurance - Cloud Computing
NIIT Technologies
10 characteristics of a flexible cloud contract
10 characteristics of a flexible cloud contract
PROACT IT
Understanding Minimizing And Mitigating Risk In Cloud Computing
Understanding Minimizing And Mitigating Risk In Cloud Computing
Janine Anthony Bowen, Esq.
Dynamic Service Level Agreement Verification in Cloud Computing
Dynamic Service Level Agreement Verification in Cloud Computing
IJCSIS Research Publications
Tips To Find the Best Colocation Hosting Provider | Shared Hosting Providers ...
Tips To Find the Best Colocation Hosting Provider | Shared Hosting Providers ...
HostSailor
Más contenido relacionado
Destacado
Data SLA in the public cloud
Data SLA in the public cloud
Liran Zelkha
The Path To Cloud - an Infograph on Cloud Migration
The Path To Cloud - an Infograph on Cloud Migration
InApp
Aims2011 slacc-presentation final-version
Aims2011 slacc-presentation final-version
ictseserv
Innovation with Open Source: The New South Wales Judicial Commission experience
Innovation with Open Source: The New South Wales Judicial Commission experience
Linuxmalaysia Malaysia
reliability based design optimization for cloud migration
reliability based design optimization for cloud migration
Nishmitha B
Cloud migration pattern using microservices
Cloud migration pattern using microservices
Seong-Bok Lee
Massimiliano Raks, Naples University on SPECS: Secure provisioning of cloud s...
Massimiliano Raks, Naples University on SPECS: Secure provisioning of cloud s...
SLA-Ready Network
5 Cloud Migration Experiences Not to Be Repeated
5 Cloud Migration Experiences Not to Be Repeated
Hostway|HOSTING
Tracking SLAs In Cloud
Tracking SLAs In Cloud
Satish Agrawal
Forecast 2014 Keynote: State of Cloud Migration…What's Occurring Now, and Wha...
Forecast 2014 Keynote: State of Cloud Migration…What's Occurring Now, and Wha...
Open Data Center Alliance
Assess enterprise applications for cloud migration
Assess enterprise applications for cloud migration
nanda1505
Cloud computing final
Cloud computing final
University of Fallujah
How we measure quality of JIRA deployments to Cloud?
How we measure quality of JIRA deployments to Cloud?
Stowarzyszenie Jakości Systemów Informatycznych (SJSI)
Planning for a (Mostly) Hassle-Free Cloud Migration | VTUG 2016 Winter Warmer
Planning for a (Mostly) Hassle-Free Cloud Migration | VTUG 2016 Winter Warmer
Joe Conlin
SLAs in Virtualized Cloud Computing Infrastructures with QoS Assurance
SLAs in Virtualized Cloud Computing Infrastructures with QoS Assurance
tcucinotta
Autonomic SLA-driven Provisioning for Cloud Applications
Autonomic SLA-driven Provisioning for Cloud Applications
nbonvin
Destacado
(16)
Data SLA in the public cloud
Data SLA in the public cloud
The Path To Cloud - an Infograph on Cloud Migration
The Path To Cloud - an Infograph on Cloud Migration
Aims2011 slacc-presentation final-version
Aims2011 slacc-presentation final-version
Innovation with Open Source: The New South Wales Judicial Commission experience
Innovation with Open Source: The New South Wales Judicial Commission experience
reliability based design optimization for cloud migration
reliability based design optimization for cloud migration
Cloud migration pattern using microservices
Cloud migration pattern using microservices
Massimiliano Raks, Naples University on SPECS: Secure provisioning of cloud s...
Massimiliano Raks, Naples University on SPECS: Secure provisioning of cloud s...
5 Cloud Migration Experiences Not to Be Repeated
5 Cloud Migration Experiences Not to Be Repeated
Tracking SLAs In Cloud
Tracking SLAs In Cloud
Forecast 2014 Keynote: State of Cloud Migration…What's Occurring Now, and Wha...
Forecast 2014 Keynote: State of Cloud Migration…What's Occurring Now, and Wha...
Assess enterprise applications for cloud migration
Assess enterprise applications for cloud migration
Cloud computing final
Cloud computing final
How we measure quality of JIRA deployments to Cloud?
How we measure quality of JIRA deployments to Cloud?
Planning for a (Mostly) Hassle-Free Cloud Migration | VTUG 2016 Winter Warmer
Planning for a (Mostly) Hassle-Free Cloud Migration | VTUG 2016 Winter Warmer
SLAs in Virtualized Cloud Computing Infrastructures with QoS Assurance
SLAs in Virtualized Cloud Computing Infrastructures with QoS Assurance
Autonomic SLA-driven Provisioning for Cloud Applications
Autonomic SLA-driven Provisioning for Cloud Applications
Similar a Outsourcing SLA versus Cloud SLA by Jurian Burgers
Topic The top 5 details that should be included in your cloud SLA..docx
Topic The top 5 details that should be included in your cloud SLA..docx
juliennehar
New Era in Insurance - Cloud Computing
New Era in Insurance - Cloud Computing
NIIT Technologies
10 characteristics of a flexible cloud contract
10 characteristics of a flexible cloud contract
PROACT IT
Understanding Minimizing And Mitigating Risk In Cloud Computing
Understanding Minimizing And Mitigating Risk In Cloud Computing
Janine Anthony Bowen, Esq.
Dynamic Service Level Agreement Verification in Cloud Computing
Dynamic Service Level Agreement Verification in Cloud Computing
IJCSIS Research Publications
Tips To Find the Best Colocation Hosting Provider | Shared Hosting Providers ...
Tips To Find the Best Colocation Hosting Provider | Shared Hosting Providers ...
HostSailor
Legal issues in cloud computing
Legal issues in cloud computing
movinghats
Legal issues in cloud computing
Legal issues in cloud computing
Ritambhara Agrawal
A cloud provisioning contract is the fundamental agr.docx
A cloud provisioning contract is the fundamental agr.docx
sleeperharwell
Asia Cloud Computing Association’s (ACCA) Response to the Merchant Acquiring ...
Asia Cloud Computing Association’s (ACCA) Response to the Merchant Acquiring ...
accacloud
Cxc Global Agency Awr Guide
Cxc Global Agency Awr Guide
CXCUK
A4 Awr Recruitment Agency
A4 Awr Recruitment Agency
CXCUK
Cxc Global Guide To Awr - Agencies
Cxc Global Guide To Awr - Agencies
CXCUK
Zuora Case Study [Cloud] by Surabhi Ravindra
Zuora Case Study [Cloud] by Surabhi Ravindra
Surabhi Ravindra
Cloud computing - the impact on revenue recognition
Cloud computing - the impact on revenue recognition
PwC
A Study On Service Level Agreement Management Techniques In Cloud
A Study On Service Level Agreement Management Techniques In Cloud
Tracy Drey
Overcoming Operational & Financial Barriers to Cloud
Overcoming Operational & Financial Barriers to Cloud
Trustmarque
C:\Fakepath\Cloud Computing Mitigating Risk Fmb 0110
C:\Fakepath\Cloud Computing Mitigating Risk Fmb 0110
guestd7fc9c
Cloud sla
Cloud sla
Shashank Pathak
Cutting To The Chase: Cloud From A Customers Perspective
Cutting To The Chase: Cloud From A Customers Perspective
Janine Anthony Bowen, Esq.
Similar a Outsourcing SLA versus Cloud SLA by Jurian Burgers
(20)
Topic The top 5 details that should be included in your cloud SLA..docx
Topic The top 5 details that should be included in your cloud SLA..docx
New Era in Insurance - Cloud Computing
New Era in Insurance - Cloud Computing
10 characteristics of a flexible cloud contract
10 characteristics of a flexible cloud contract
Understanding Minimizing And Mitigating Risk In Cloud Computing
Understanding Minimizing And Mitigating Risk In Cloud Computing
Dynamic Service Level Agreement Verification in Cloud Computing
Dynamic Service Level Agreement Verification in Cloud Computing
Tips To Find the Best Colocation Hosting Provider | Shared Hosting Providers ...
Tips To Find the Best Colocation Hosting Provider | Shared Hosting Providers ...
Legal issues in cloud computing
Legal issues in cloud computing
Legal issues in cloud computing
Legal issues in cloud computing
A cloud provisioning contract is the fundamental agr.docx
A cloud provisioning contract is the fundamental agr.docx
Asia Cloud Computing Association’s (ACCA) Response to the Merchant Acquiring ...
Asia Cloud Computing Association’s (ACCA) Response to the Merchant Acquiring ...
Cxc Global Agency Awr Guide
Cxc Global Agency Awr Guide
A4 Awr Recruitment Agency
A4 Awr Recruitment Agency
Cxc Global Guide To Awr - Agencies
Cxc Global Guide To Awr - Agencies
Zuora Case Study [Cloud] by Surabhi Ravindra
Zuora Case Study [Cloud] by Surabhi Ravindra
Cloud computing - the impact on revenue recognition
Cloud computing - the impact on revenue recognition
A Study On Service Level Agreement Management Techniques In Cloud
A Study On Service Level Agreement Management Techniques In Cloud
Overcoming Operational & Financial Barriers to Cloud
Overcoming Operational & Financial Barriers to Cloud
C:\Fakepath\Cloud Computing Mitigating Risk Fmb 0110
C:\Fakepath\Cloud Computing Mitigating Risk Fmb 0110
Cloud sla
Cloud sla
Cutting To The Chase: Cloud From A Customers Perspective
Cutting To The Chase: Cloud From A Customers Perspective
Más de ITpreneurs
CCC-Internet of Things Foundation
CCC-Internet of Things Foundation
ITpreneurs
TOGAF Portfolio from ITpreneurs
TOGAF Portfolio from ITpreneurs
ITpreneurs
How ITpreneurs enables training providers to offer quality DevOps training pr...
How ITpreneurs enables training providers to offer quality DevOps training pr...
ITpreneurs
The Sky Is The Limit (CCC)
The Sky Is The Limit (CCC)
ITpreneurs
ITpreneurs’ DevOps Portfolio- Professionalizing DevOps Skills
ITpreneurs’ DevOps Portfolio- Professionalizing DevOps Skills
ITpreneurs
EC-Council Computer Hacking Forensic Investigator v9
EC-Council Computer Hacking Forensic Investigator v9
ITpreneurs
Step by Step Guide
Step by Step Guide
ITpreneurs
Why SDN Skills is a Big Boost to Networking Careers
Why SDN Skills is a Big Boost to Networking Careers
ITpreneurs
EC-Council Certified Security Analyst Program
EC-Council Certified Security Analyst Program
ITpreneurs
EC-Council Certified Network Defender
EC-Council Certified Network Defender
ITpreneurs
Enterprise Architecture Courseware by ITpreneurs
Enterprise Architecture Courseware by ITpreneurs
ITpreneurs
[Infographic] Top 10 Reasons Why You and Your IT Organization Should Adopt Ke...
[Infographic] Top 10 Reasons Why You and Your IT Organization Should Adopt Ke...
ITpreneurs
[Infographic] Top 5 Reasons To Become a Licensed Kepner-Tregoe Foundation Tra...
[Infographic] Top 5 Reasons To Become a Licensed Kepner-Tregoe Foundation Tra...
ITpreneurs
[Infographic] How Simulations accelerate change management (5 stages).
[Infographic] How Simulations accelerate change management (5 stages).
ITpreneurs
EC-Council Certified Secure Computer User C|SCU Program
EC-Council Certified Secure Computer User C|SCU Program
ITpreneurs
IT4IT™
IT4IT™
ITpreneurs
EC-Council Certified Ethical Hacker (CEH) v9 - Hackers are here. Where are you?
EC-Council Certified Ethical Hacker (CEH) v9 - Hackers are here. Where are you?
ITpreneurs
EC-Council Cyber Security Training and Certifications
EC-Council Cyber Security Training and Certifications
ITpreneurs
ITpreneurs Corporate Brochure
ITpreneurs Corporate Brochure
ITpreneurs
10 Questions Any Training Business Should Answer - by ITpreneurs
10 Questions Any Training Business Should Answer - by ITpreneurs
ITpreneurs
Más de ITpreneurs
(20)
CCC-Internet of Things Foundation
CCC-Internet of Things Foundation
TOGAF Portfolio from ITpreneurs
TOGAF Portfolio from ITpreneurs
How ITpreneurs enables training providers to offer quality DevOps training pr...
How ITpreneurs enables training providers to offer quality DevOps training pr...
The Sky Is The Limit (CCC)
The Sky Is The Limit (CCC)
ITpreneurs’ DevOps Portfolio- Professionalizing DevOps Skills
ITpreneurs’ DevOps Portfolio- Professionalizing DevOps Skills
EC-Council Computer Hacking Forensic Investigator v9
EC-Council Computer Hacking Forensic Investigator v9
Step by Step Guide
Step by Step Guide
Why SDN Skills is a Big Boost to Networking Careers
Why SDN Skills is a Big Boost to Networking Careers
EC-Council Certified Security Analyst Program
EC-Council Certified Security Analyst Program
EC-Council Certified Network Defender
EC-Council Certified Network Defender
Enterprise Architecture Courseware by ITpreneurs
Enterprise Architecture Courseware by ITpreneurs
[Infographic] Top 10 Reasons Why You and Your IT Organization Should Adopt Ke...
[Infographic] Top 10 Reasons Why You and Your IT Organization Should Adopt Ke...
[Infographic] Top 5 Reasons To Become a Licensed Kepner-Tregoe Foundation Tra...
[Infographic] Top 5 Reasons To Become a Licensed Kepner-Tregoe Foundation Tra...
[Infographic] How Simulations accelerate change management (5 stages).
[Infographic] How Simulations accelerate change management (5 stages).
EC-Council Certified Secure Computer User C|SCU Program
EC-Council Certified Secure Computer User C|SCU Program
IT4IT™
IT4IT™
EC-Council Certified Ethical Hacker (CEH) v9 - Hackers are here. Where are you?
EC-Council Certified Ethical Hacker (CEH) v9 - Hackers are here. Where are you?
EC-Council Cyber Security Training and Certifications
EC-Council Cyber Security Training and Certifications
ITpreneurs Corporate Brochure
ITpreneurs Corporate Brochure
10 Questions Any Training Business Should Answer - by ITpreneurs
10 Questions Any Training Business Should Answer - by ITpreneurs
Último
Solving Puzzles Benefits Everyone (English).pptx
Solving Puzzles Benefits Everyone (English).pptx
OH TEIK BIN
Concept of Vouching. B.Com(Hons) /B.Compdf
Concept of Vouching. B.Com(Hons) /B.Compdf
UmakantAnnand
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
EduSkills OECD
Presiding Officer Training module 2024 lok sabha elections
Presiding Officer Training module 2024 lok sabha elections
anshu789521
Grant Readiness 101 TechSoup and Remy Consulting
Grant Readiness 101 TechSoup and Remy Consulting
TechSoup
Science 7 - LAND and SEA BREEZE and its Characteristics
Science 7 - LAND and SEA BREEZE and its Characteristics
KarinaGenton
Arihant handbook biology for class 11 .pdf
Arihant handbook biology for class 11 .pdf
chloefrazer622
The basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptx
heathfieldcps1
Crayon Activity Handout For the Crayon A
Crayon Activity Handout For the Crayon A
UnboundStockton
How to Make a Pirate ship Primary Education.pptx
How to Make a Pirate ship Primary Education.pptx
manuelaromero2013
Introduction to ArtificiaI Intelligence in Higher Education
Introduction to ArtificiaI Intelligence in Higher Education
pboyjonauth
Incoming and Outgoing Shipments in 1 STEP Using Odoo 17
Incoming and Outgoing Shipments in 1 STEP Using Odoo 17
Celine George
Employee wellbeing at the workplace.pptx
Employee wellbeing at the workplace.pptx
NirmalaLoungPoorunde1
MENTAL STATUS EXAMINATION format.docx
MENTAL STATUS EXAMINATION format.docx
PoojaSen20
Mastering the Unannounced Regulatory Inspection
Mastering the Unannounced Regulatory Inspection
SafetyChain Software
Model Call Girl in Tilak Nagar Delhi reach out to us at 🔝9953056974🔝
Model Call Girl in Tilak Nagar Delhi reach out to us at 🔝9953056974🔝
9953056974 Low Rate Call Girls In Saket, Delhi NCR
The Most Excellent Way | 1 Corinthians 13
The Most Excellent Way | 1 Corinthians 13
Steve Thomason
microwave assisted reaction. General introduction
microwave assisted reaction. General introduction
Maksud Ahmed
“Oh GOSH! Reflecting on Hackteria's Collaborative Practices in a Global Do-It...
“Oh GOSH! Reflecting on Hackteria's Collaborative Practices in a Global Do-It...
Marc Dusseiller Dusjagr
Call Girls in Dwarka Mor Delhi Contact Us 9654467111
Call Girls in Dwarka Mor Delhi Contact Us 9654467111
Sapana Sha
Último
(20)
Solving Puzzles Benefits Everyone (English).pptx
Solving Puzzles Benefits Everyone (English).pptx
Concept of Vouching. B.Com(Hons) /B.Compdf
Concept of Vouching. B.Com(Hons) /B.Compdf
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
Presiding Officer Training module 2024 lok sabha elections
Presiding Officer Training module 2024 lok sabha elections
Grant Readiness 101 TechSoup and Remy Consulting
Grant Readiness 101 TechSoup and Remy Consulting
Science 7 - LAND and SEA BREEZE and its Characteristics
Science 7 - LAND and SEA BREEZE and its Characteristics
Arihant handbook biology for class 11 .pdf
Arihant handbook biology for class 11 .pdf
The basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptx
Crayon Activity Handout For the Crayon A
Crayon Activity Handout For the Crayon A
How to Make a Pirate ship Primary Education.pptx
How to Make a Pirate ship Primary Education.pptx
Introduction to ArtificiaI Intelligence in Higher Education
Introduction to ArtificiaI Intelligence in Higher Education
Incoming and Outgoing Shipments in 1 STEP Using Odoo 17
Incoming and Outgoing Shipments in 1 STEP Using Odoo 17
Employee wellbeing at the workplace.pptx
Employee wellbeing at the workplace.pptx
MENTAL STATUS EXAMINATION format.docx
MENTAL STATUS EXAMINATION format.docx
Mastering the Unannounced Regulatory Inspection
Mastering the Unannounced Regulatory Inspection
Model Call Girl in Tilak Nagar Delhi reach out to us at 🔝9953056974🔝
Model Call Girl in Tilak Nagar Delhi reach out to us at 🔝9953056974🔝
The Most Excellent Way | 1 Corinthians 13
The Most Excellent Way | 1 Corinthians 13
microwave assisted reaction. General introduction
microwave assisted reaction. General introduction
“Oh GOSH! Reflecting on Hackteria's Collaborative Practices in a Global Do-It...
“Oh GOSH! Reflecting on Hackteria's Collaborative Practices in a Global Do-It...
Call Girls in Dwarka Mor Delhi Contact Us 9654467111
Call Girls in Dwarka Mor Delhi Contact Us 9654467111
Outsourcing SLA versus Cloud SLA by Jurian Burgers
1.
Cloud Computing SLA versus Outsourcing
SLA Jurian Burgers
2.
Copyright © 2013
ITpreneurs. All rights reserved. www.itpreneurs.com Seven topics in cloud computing SLA's versus regular outsourcing SLA's: Seven Topics for Cloud Computing Service Level Agreements (SLA) versus Regular Outsourcing: 1. Chain Liability The provider may very likely be part of a cloud supply chain itself, it would, therefore, be useful to add extra exoneration chapters to service level agreements. This is to limit or prohibit the level of responsibility over data, if and/or when, the cloud service provider (CSP) subcontracts parts of the contract out to a subcontractor. 2. Contract Duration Since cloud service level agreements are much more flexible in terms of contract duration, the terms and conditions of doing so must be defined and agreed upon. 3. Exit Strategy Make sure that an extra service level agreement paragraph is added to the cloud SLAs in regards to the exit strategy. Make sure that your provider can assure you that your content/data is delivered back to you in every circumstance. 4. Security Require high or appropriate levels of proof (evidence) from your service provider that security regulations are applied, for example, as in ISO-27000. This includes topics such as entry and physical access, back up and disaster recovery plans, and integrity guarantee measures. Remember the C, I and A aspects of IT security? 5. Sharing Resources Sharing resources is one of the characteristics of cloud computing. Make sure that you ask your CSP which processes are in place to prevent multi-tenant users from disturbing your business. 6. Internet Dependability Be aware that cloud services rely on proper internet connections. Make sure that you know exactly who takes responsibility over which part of the supply chain. Ask for insight into their third party agreements if necessary. 7. Financial Model Since cloud services are usage-charge-based, be sure that the KPIs are well defined in terms of content, quantity discounts, etc. In Europe, certain rules are already in place for CSPs to guarantee the delivery of services in the event of financial problems. This means that if a company is in financial trouble and cannot fulfill its payment obligations, the continuation of service delivery has to be guaranteed at all times. The curator simply has to make reservations for paying subcontractors, even when the provider goes bankrupt. This is only for a limited and agreed period of time of course. For these reasons, among others, it is advisable to have the contracts reviewed by (external) lawyers before signing off. I am sure these points will help you in defining SLAs. If not, do not hesitate to contact me. Best regards, Jurian Burgers – Instructor @ ITpreneurs ITIL Expert (Tripple!) ITIL Instructor Cloud Instructor Visit: www.sla-services.nl
Descargar ahora