10. Project Manager - Stretch
Project
Super Stretch:
Manager
Organization
Defined
Stretch:
Customer
Defined
Expectation:
Project
Objectives
Knowledge/Competencies & Behavior 10
11. Project Team Knowledge/Competencies & Behavior
Knowledge/Competencies
1. Project Management Knowledge Project
2. Performance Team
3. Personal
4. Domain
5. Technical
6. Contextual Behaviors
7. Organizational 1. People
8. Customer, Stakeholder, Teams, 2. Coping
Executive Team 3. Stretch
9. Sustainability 4. Customer Relationship
10. Value Creation 5. Stakeholder Relationship
11. Customer Relationship 6. Self-Correcting
12. Stakeholder Relationship 7. Teamwork
13. Leadership & Management 8. esprit de corps
14. Entrepreneurial 9. Look Ahead by rotation
15. Teamwork 10. Ethical
16. Project Manager’ role,
responsibility & accountability
12. Project Team - Stretch
Project Super Stretch:
Team Organization
Defined
Stretch:
Customer
Defined
Expectation:
Project
Objectives
Knowledge/Competencies & Behavior 12
14. PMO - Stretch
PMO as
Super Stretch:
SSU Industry Leadership
Stretch:
Organization
Defined
Expectation:
Project Objectives/
Customer Defined
14
Knowledge/Competencies & Service
15. Organization Knowledge/Competencies & Promotion
Organizat
ion
as SSU
Knowledge/Competencies Oversight/Promotion /Support
1. Culture 1. Culture
2. Structures 2. Structures
3. Monitoring 3. Monitoring
4. Promoting and Support 4. Promoting and Support
5. Systems 5. Systems
6. Knowledge and Skills 6. Knowledge and Skills
7. Governance 7. Governance
8. Ethical
16. Organization - Stretch
Organizat
ion
Super Stretch:
as SSU Industry Leadership
Stretch:
Organization
Defined
Expectation:
Project Objectives/
Customer Defined
16
Knowledge/Competencies & Promotion
17. Value to Customer - Stretched
Customer Super Stretch:
Customer
Defined
Stretch:
Customer
Defined
Expectation:
Project
Objectives
17
18. Value to Stakeholders - Stretched
Stakehol
ders Super Stretch:
Stakeholders
Defined
Stretch:
Stakeholders
Defined
Expectation:
Project Objectives/
Customer Defined
18
19. Value to Organization - Stretched
Organizat
ion Super Stretch:
Industry Leadership
Stretch:
Organization
Defined
Expectation:
Project Objectives/
Customer Defined
19
20. Value Stretch Table
Target Stretch Super Stretch
Customer & Project Objectives Customer Defined Customer Defined
Stakeholders (Aligned to (Aligned to
Customer’s Business Customer’s Business
Strategy )(1)* Strategy )(2)*
Project Manager Project Objectives + Customer Defined (2) Organization Defined/
Customer Defined (1) Industry Leadership
(3)*
Project Team Project Objectives + Customer Defined (2) Organization Defined/
Customer Defined (1) Industry Leadership
(3)
PMO Project Objectives + Customer Defined (2) Organization Defined/
Customer Defined (1) Industry Leadership
(3)
ORG Project Objectives + Customer Defined (2) Organization Defined/
Customer Defined (1) Industry Leadership
(3)
20
21. The performing organization system creating value
PMO Organization
Initiation
Customer Stakeholders
Planning
Project Project
Monitoring and Control
Team Manager
Project
Execution
Individual
Faster Project Specific
People
Closure
Better Organization Specifics
Process Cheaper
Product Steadier
Industry Standards
Technology Bigger Professional Standards
------------ ----------
------------ ----------
Best Practices
Assets Outcomes Adopted from the book:
‘‘PROJECT Management
BEST PRACTICES
Achieving Global Excellence” 21
Second Edition - 2010
By HAROLD KERZNER, PH.D
John Wiley & Sons, Inc.
22. Project Management Functions
Expectation Management – Value Stretch Management
Industry Benchmark
Competencies/Leadership/Make it Happen Mindset
Effective Project Management Methodology
22
23. Project Management Functions
Expectation Management – Value Stretch Management
Industry Benchmark
Competencies/Leadership/Make it Happen Mindset
Initiation Planning Execution Closure
Monitoring & Control
Integration
Scope Management Time Management
Management
Human Resource
Cost Management Quality Management
Management
Communications Procurement
Risk Management
Management Management 23
24. Project Management Functions
Right Understanding
The need for Project Product/Service/result and its scope
Project Product/Service/Result Life Cycle
Project Proposal
Project Contract and clauses
Project Requirements
Project Risks
Project Constraints, assumptions
Project Context
the customer
the stakeholders
Right Resources
Put the right team, the roles and responsibilities
Explain the project , requirements, deliverables, schedule, the
acceptance criteria, the contractual clauses to team
24
25. Project Management Functions
Right Processes
Select the right methodology
Right Tools
Select the right tools
Maintain Risk Register
Right Communication
Conduct a through initiation
Explain team, PMO, Organization, Customer, and all stakeholders:
the Planning, Execution, Monitoring & Control, Closure processes, the
methodology, , roles & responsibilities, the communication process, the
information reporting, escalation mechanism, issue resolution, Change
control processes
25
26. Project Management Functions
Right Leadership
Encourage stretch behavior, stretch value creation,
Innovation/Creativity
Create excitement
Collaboration
In what way I can improve value – Lead by example
What are the learnings?
Knowledge Capture
Right Mindset & Management
Zero-surprise management
Right Initiation, Right Planning, Right Execution, Right Monitoring &
Control, Right Closure
26
27. Some Best Practices
1 Projects are born Red
2 Continuous Monitoring of Customer Delight - CDI
3 Generating at least one PM at the end of reasonably sized
engagement
4 All Team Immersion
27
28. Some Best Practices
5 Value Register
6 Seeing the light at the end of the curved tunnel
7 Agile the non-agile
8 Best Practices Innovation/Creativity Index
28
29. Summary
1. Project Manager, Project team, PMO and Organization all have
accountability toward project success
2. Project Manager, Project team with support from PMO and
Organization should continually look for ways to create value
beyond expectation
3. Project Manager, Project team, PMO and Organization should
have the right competencies
4. Project Manager, Project team, PMO and Organization should
have the stretch mind-set and deliver with Zero Surprise
5. Project Manager, Project team, PMO and Organization
should continuously look for Best Practices and spur
29
innovation/creativity
30. For all Project Managers…
YOU ARE NOT JUST A PROJECT MANAGER
30