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High Performance Project Management -
  A Holistic Approach

Ukraine IT Weekend, Kyiv, Ukraine

15 September , 2012

Vijay Prasad


                                        1
Project Progress – mismatch in expectation




                                             2
Project Success: Standish Chaos Report -2009




                                               3
Project Context - Scope

                           Project’s Product/Service Life Cycle Phases


   Business Need/            Develop                     Benefit Realization/           Maturity/
   Ideation                  Product/Service/            Production/                    Discontinue
   & Project                 Result                      Operations
   Acquisition                                                                                Project’s
                                                                                       Product/Service/Result -
                                     Project’s                     Project’s                 Processes
       Project’s              Product/Service/Result -      Product/Service/Result -
Product/Service/Result -            Processes                     Processes
      Processes


                                                  Project
                                                Project
                                               Project



 Initiation                    Planning                  Execution                      Closure

                                      Monitoring and Control
The performing organization ecosystem


                   Customer
     Suppliers
         /                         Stakehold
                                      ers
     Partners


                    Project
Organizat                                 Project
   ion                                    Manager

                              He
                              Project
             PMO
                               Team
                                                    5
Performing Organization – Creating project success

            Custom                             Stakeho
              er                                 lders



                               Success


                               Project



  Project            Project             PMO             Organiz
   Mgr                Team                                ation
Performing beyond expectation

          Custom                             Stakeho
            er                                 lders



                             Value


                             Project



Project            Project             PMO             Organiz
 Mgr                Team                                ation



              Performing in Value Stretch Mode
Performance/Value Creation - Levels


                                Super Stretch



                                   Stretch




                                 Expectation




                                                8
Project Manager Knowledge/Competencies & Behavior
   Knowledge/Competencies
                                                              Project
   1.    Project Management Knowledge                         Manager
   2.     Performance
   3.     Personal
   4.     Domain
                                         Behaviors
   5.     Technical
   6.     Contextual                     1.    Servant-Leader & Manager
   7.     Organizational                 2.    People
   8.    Customer, Stakeholder, Teams,   3.    Coping
         Executive Team                  4.    Stretch
   9.    Problem Solving                 5.    Executive Savvy
   10.   Sustainability                  6.    Customer Relationship
   11.   Value Creation                  7.    Stakeholder Relationship
   12.   Knowledge Management            8.    Knowledge capture
   13.   Customer Relationship           9.    Learnings
   14.   Stakeholder Relationship        10.   Entrepreneurial
   15.   Leadership & Management         11.   Ethical
   16.   Project Manager Development
   17.   Entrepreneurial
Project Manager - Stretch

Project
                                         Super Stretch:
Manager
                                          Organization
                                            Defined

                                              Stretch:
                                             Customer
                                              Defined

                                         Expectation:
                                           Project
                                          Objectives




          Knowledge/Competencies & Behavior               10
Project Team Knowledge/Competencies & Behavior
  Knowledge/Competencies
  1.    Project Management Knowledge                             Project
  2.     Performance                                              Team
  3.     Personal
  4.     Domain
  5.     Technical
  6.     Contextual                       Behaviors
  7.     Organizational                   1.    People
  8.    Customer, Stakeholder, Teams,     2.    Coping
        Executive Team                    3.    Stretch
  9.    Sustainability                    4.    Customer Relationship
  10.   Value Creation                    5.    Stakeholder Relationship
  11.   Customer Relationship             6.    Self-Correcting
  12.   Stakeholder Relationship          7.    Teamwork
  13.   Leadership & Management           8.    esprit de corps
  14.   Entrepreneurial                   9.    Look Ahead by rotation
  15.   Teamwork                          10.   Ethical
  16.   Project Manager’ role,
        responsibility & accountability
Project Team - Stretch

Project                                 Super Stretch:
 Team                                    Organization
                                           Defined

                                           Stretch:
                                          Customer
                                           Defined

                                        Expectation:
                                          Project
                                         Objectives




          Knowledge/Competencies & Behavior              12
PMO Knowledge/Competencies & Service


Knowledge/Competencies                                 PMO as
                                                        SSU
   1. Vision
   2.  Leadership
   3. Strategy
   4. Culture                        Oversight/Services
   5. Training, Knowledge, Skills,
      Experience                     1.    Guidance
   6. Methodologies                  2.    Standards
   7. Monitoring                     3.    Methodology
   8. Help and Guidance              4.    Coaching & Mentoring
   9. Governance                     5.    Governance
   10.Research                       6.    Monitoring
   11.Best Practices                 7.    Knowledge capture
   12.Standards Development          8.    Learnings
   13.Rescue /Paramedics             9.    Entrepreneurial
   14.Tools & Techniques             10.   Ethical
   15.Knowledge Management
PMO - Stretch


PMO as
                                    Super Stretch:
 SSU                             Industry Leadership


                                      Stretch:
                                    Organization
                                      Defined

                                    Expectation:
                                 Project Objectives/
                                  Customer Defined




                                                       14
     Knowledge/Competencies & Service
Organization Knowledge/Competencies & Promotion

Organizat
   ion
 as SSU




Knowledge/Competencies          Oversight/Promotion /Support
   1.   Culture                    1.   Culture
   2.   Structures                 2.   Structures
   3.   Monitoring                 3.   Monitoring
   4.   Promoting and Support      4.   Promoting and Support
   5.   Systems                    5.   Systems
   6.   Knowledge and Skills       6.   Knowledge and Skills
   7.   Governance                 7.   Governance
                                   8.   Ethical
Organization - Stretch

Organizat
   ion
                                             Super Stretch:
 as SSU                                   Industry Leadership


                                               Stretch:
                                             Organization
                                               Defined

                                             Expectation:
                                          Project Objectives/
                                           Customer Defined




                                                                16
        Knowledge/Competencies & Promotion
Value to Customer - Stretched

Customer                            Super Stretch:
                                      Customer
                                       Defined

                                       Stretch:
                                      Customer
                                       Defined


                                     Expectation:
                                       Project
                                      Objectives




                                                     17
Value to Stakeholders - Stretched
Stakehol
ders                                    Super Stretch:
                                         Stakeholders
                                           Defined

                                           Stretch:
                                         Stakeholders
                                           Defined

                                         Expectation:
                                      Project Objectives/
                                       Customer Defined




                                                            18
Value to Organization - Stretched

Organizat
   ion                                    Super Stretch:
                                       Industry Leadership


                                            Stretch:
                                          Organization
                                            Defined

                                          Expectation:
                                       Project Objectives/
                                        Customer Defined




                                                             19
Value Stretch Table

                  Target                 Stretch                Super Stretch


Customer &        Project Objectives     Customer Defined       Customer Defined
Stakeholders                             (Aligned to            (Aligned to
                                         Customer’s Business    Customer’s Business
                                         Strategy )(1)*         Strategy )(2)*
Project Manager   Project Objectives +   Customer Defined (2)   Organization Defined/
                  Customer Defined (1)                          Industry Leadership
                                                                (3)*
Project Team      Project Objectives +   Customer Defined (2)   Organization Defined/
                  Customer Defined (1)                          Industry Leadership
                                                                (3)
PMO               Project Objectives +   Customer Defined (2)   Organization Defined/
                  Customer Defined (1)                          Industry Leadership
                                                                (3)
ORG               Project Objectives +   Customer Defined (2)   Organization Defined/
                  Customer Defined (1)                          Industry Leadership
                                                                (3)
                                                                                        20
The performing organization system creating value
                                                     PMO       Organization
                         Initiation




                                                                                              Customer Stakeholders
                         Planning




                                                     Project   Project
Monitoring and Control




                                                     Team      Manager
                                      Project
                         Execution




                                                                                            Individual
                                                                         Faster             Project Specific
                                      People
                         Closure




                                                                         Better            Organization Specifics
                                      Process                            Cheaper
                                      Product                            Steadier
                                                                                              Industry Standards
                                      Technology                         Bigger              Professional Standards
                                      ------------                       ----------
                                      ------------                       ----------
                                                                                              Best Practices
                                       Assets                             Outcomes    Adopted from the book:
                                                                                      ‘‘PROJECT Management
                                                                                      BEST PRACTICES
                                                                                      Achieving Global Excellence”    21
                                                                                      Second Edition - 2010
                                                                                      By HAROLD KERZNER, PH.D
                                                                                      John Wiley & Sons, Inc.
Project Management Functions
Expectation Management – Value Stretch Management

               Industry Benchmark


 Competencies/Leadership/Make it Happen Mindset




 Effective Project Management Methodology




                                                    22
Project Management Functions
              Expectation Management – Value Stretch Management

                             Industry Benchmark


               Competencies/Leadership/Make it Happen Mindset



 Initiation             Planning            Execution             Closure

                            Monitoring & Control


Integration
                           Scope Management             Time Management
Management

                                                        Human Resource
Cost Management            Quality Management
                                                        Management

Communications             Procurement
                                                        Risk Management
Management                 Management                                       23
Project Management Functions

Right Understanding

   The need for Project Product/Service/result and its scope
   Project Product/Service/Result Life Cycle
   Project Proposal
   Project Contract and clauses
   Project Requirements
   Project Risks
   Project Constraints, assumptions
   Project Context
       the customer
       the stakeholders

Right Resources
   Put the right team, the roles and responsibilities
   Explain the project , requirements, deliverables, schedule, the
   acceptance criteria, the contractual clauses to team
                                                                     24
Project Management Functions
Right Processes

Select the right methodology

Right Tools

Select the right tools
Maintain Risk Register

Right Communication
Conduct a through initiation
Explain team, PMO, Organization, Customer, and all stakeholders:
the Planning, Execution, Monitoring & Control, Closure processes, the
methodology, , roles & responsibilities, the communication process, the
information reporting, escalation mechanism, issue resolution, Change
control processes
                                                                          25
Project Management Functions

Right Leadership

Encourage stretch behavior, stretch value creation,
Innovation/Creativity
Create excitement
Collaboration
In what way I can improve value – Lead by example
What are the learnings?
Knowledge Capture

Right Mindset & Management
Zero-surprise management
Right Initiation, Right Planning, Right Execution, Right Monitoring &
Control, Right Closure

                                                                        26
Some Best Practices

1   Projects are born Red



2   Continuous Monitoring of Customer Delight - CDI



3   Generating at least one PM at the end of reasonably sized
    engagement



4   All Team Immersion
                                                                27
Some Best Practices

5   Value Register



6   Seeing the light at the end of the curved tunnel



7   Agile the non-agile



8   Best Practices Innovation/Creativity Index

                                                       28
Summary
1. Project Manager, Project team, PMO and Organization all have
   accountability toward project success

2. Project Manager, Project team with support from PMO and
   Organization should continually look for ways to create value
   beyond expectation


3. Project Manager, Project team, PMO and Organization should
   have the right competencies


4. Project Manager, Project team, PMO and Organization should
   have the stretch mind-set and deliver with Zero Surprise

5. Project Manager, Project team, PMO and Organization
   should continuously look for Best Practices and spur
                                                                   29
   innovation/creativity
For all Project Managers…
YOU ARE NOT JUST A PROJECT MANAGER




                                     30
YOU ARE THE CEO OF THE PROJECT!




                                  31
Thank you! Дякую! 



Name: Vijay Prasad

e-mail: vijayprasad001@gmail.com

Mobile: +91- 98490-06070
Skype:vijayprasad001

Copyright © of Vijay Prasad        32

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High Performance Project Management - A Holistic Approach

  • 1. High Performance Project Management - A Holistic Approach Ukraine IT Weekend, Kyiv, Ukraine 15 September , 2012 Vijay Prasad 1
  • 2. Project Progress – mismatch in expectation 2
  • 3. Project Success: Standish Chaos Report -2009 3
  • 4. Project Context - Scope Project’s Product/Service Life Cycle Phases Business Need/ Develop Benefit Realization/ Maturity/ Ideation Product/Service/ Production/ Discontinue & Project Result Operations Acquisition Project’s Product/Service/Result - Project’s Project’s Processes Project’s Product/Service/Result - Product/Service/Result - Product/Service/Result - Processes Processes Processes Project Project Project Initiation Planning Execution Closure Monitoring and Control
  • 5. The performing organization ecosystem Customer Suppliers / Stakehold ers Partners Project Organizat Project ion Manager He Project PMO Team 5
  • 6. Performing Organization – Creating project success Custom Stakeho er lders Success Project Project Project PMO Organiz Mgr Team ation
  • 7. Performing beyond expectation Custom Stakeho er lders Value Project Project Project PMO Organiz Mgr Team ation Performing in Value Stretch Mode
  • 8. Performance/Value Creation - Levels Super Stretch Stretch Expectation 8
  • 9. Project Manager Knowledge/Competencies & Behavior Knowledge/Competencies Project 1. Project Management Knowledge Manager 2. Performance 3. Personal 4. Domain Behaviors 5. Technical 6. Contextual 1. Servant-Leader & Manager 7. Organizational 2. People 8. Customer, Stakeholder, Teams, 3. Coping Executive Team 4. Stretch 9. Problem Solving 5. Executive Savvy 10. Sustainability 6. Customer Relationship 11. Value Creation 7. Stakeholder Relationship 12. Knowledge Management 8. Knowledge capture 13. Customer Relationship 9. Learnings 14. Stakeholder Relationship 10. Entrepreneurial 15. Leadership & Management 11. Ethical 16. Project Manager Development 17. Entrepreneurial
  • 10. Project Manager - Stretch Project Super Stretch: Manager Organization Defined Stretch: Customer Defined Expectation: Project Objectives Knowledge/Competencies & Behavior 10
  • 11. Project Team Knowledge/Competencies & Behavior Knowledge/Competencies 1. Project Management Knowledge Project 2. Performance Team 3. Personal 4. Domain 5. Technical 6. Contextual Behaviors 7. Organizational 1. People 8. Customer, Stakeholder, Teams, 2. Coping Executive Team 3. Stretch 9. Sustainability 4. Customer Relationship 10. Value Creation 5. Stakeholder Relationship 11. Customer Relationship 6. Self-Correcting 12. Stakeholder Relationship 7. Teamwork 13. Leadership & Management 8. esprit de corps 14. Entrepreneurial 9. Look Ahead by rotation 15. Teamwork 10. Ethical 16. Project Manager’ role, responsibility & accountability
  • 12. Project Team - Stretch Project Super Stretch: Team Organization Defined Stretch: Customer Defined Expectation: Project Objectives Knowledge/Competencies & Behavior 12
  • 13. PMO Knowledge/Competencies & Service Knowledge/Competencies PMO as SSU 1. Vision 2. Leadership 3. Strategy 4. Culture Oversight/Services 5. Training, Knowledge, Skills, Experience 1. Guidance 6. Methodologies 2. Standards 7. Monitoring 3. Methodology 8. Help and Guidance 4. Coaching & Mentoring 9. Governance 5. Governance 10.Research 6. Monitoring 11.Best Practices 7. Knowledge capture 12.Standards Development 8. Learnings 13.Rescue /Paramedics 9. Entrepreneurial 14.Tools & Techniques 10. Ethical 15.Knowledge Management
  • 14. PMO - Stretch PMO as Super Stretch: SSU Industry Leadership Stretch: Organization Defined Expectation: Project Objectives/ Customer Defined 14 Knowledge/Competencies & Service
  • 15. Organization Knowledge/Competencies & Promotion Organizat ion as SSU Knowledge/Competencies Oversight/Promotion /Support 1. Culture 1. Culture 2. Structures 2. Structures 3. Monitoring 3. Monitoring 4. Promoting and Support 4. Promoting and Support 5. Systems 5. Systems 6. Knowledge and Skills 6. Knowledge and Skills 7. Governance 7. Governance 8. Ethical
  • 16. Organization - Stretch Organizat ion Super Stretch: as SSU Industry Leadership Stretch: Organization Defined Expectation: Project Objectives/ Customer Defined 16 Knowledge/Competencies & Promotion
  • 17. Value to Customer - Stretched Customer Super Stretch: Customer Defined Stretch: Customer Defined Expectation: Project Objectives 17
  • 18. Value to Stakeholders - Stretched Stakehol ders Super Stretch: Stakeholders Defined Stretch: Stakeholders Defined Expectation: Project Objectives/ Customer Defined 18
  • 19. Value to Organization - Stretched Organizat ion Super Stretch: Industry Leadership Stretch: Organization Defined Expectation: Project Objectives/ Customer Defined 19
  • 20. Value Stretch Table Target Stretch Super Stretch Customer & Project Objectives Customer Defined Customer Defined Stakeholders (Aligned to (Aligned to Customer’s Business Customer’s Business Strategy )(1)* Strategy )(2)* Project Manager Project Objectives + Customer Defined (2) Organization Defined/ Customer Defined (1) Industry Leadership (3)* Project Team Project Objectives + Customer Defined (2) Organization Defined/ Customer Defined (1) Industry Leadership (3) PMO Project Objectives + Customer Defined (2) Organization Defined/ Customer Defined (1) Industry Leadership (3) ORG Project Objectives + Customer Defined (2) Organization Defined/ Customer Defined (1) Industry Leadership (3) 20
  • 21. The performing organization system creating value PMO Organization Initiation Customer Stakeholders Planning Project Project Monitoring and Control Team Manager Project Execution Individual Faster Project Specific People Closure Better Organization Specifics Process Cheaper Product Steadier Industry Standards Technology Bigger Professional Standards ------------ ---------- ------------ ---------- Best Practices Assets Outcomes Adopted from the book: ‘‘PROJECT Management BEST PRACTICES Achieving Global Excellence” 21 Second Edition - 2010 By HAROLD KERZNER, PH.D John Wiley & Sons, Inc.
  • 22. Project Management Functions Expectation Management – Value Stretch Management Industry Benchmark Competencies/Leadership/Make it Happen Mindset Effective Project Management Methodology 22
  • 23. Project Management Functions Expectation Management – Value Stretch Management Industry Benchmark Competencies/Leadership/Make it Happen Mindset Initiation Planning Execution Closure Monitoring & Control Integration Scope Management Time Management Management Human Resource Cost Management Quality Management Management Communications Procurement Risk Management Management Management 23
  • 24. Project Management Functions Right Understanding The need for Project Product/Service/result and its scope Project Product/Service/Result Life Cycle Project Proposal Project Contract and clauses Project Requirements Project Risks Project Constraints, assumptions Project Context the customer the stakeholders Right Resources Put the right team, the roles and responsibilities Explain the project , requirements, deliverables, schedule, the acceptance criteria, the contractual clauses to team 24
  • 25. Project Management Functions Right Processes Select the right methodology Right Tools Select the right tools Maintain Risk Register Right Communication Conduct a through initiation Explain team, PMO, Organization, Customer, and all stakeholders: the Planning, Execution, Monitoring & Control, Closure processes, the methodology, , roles & responsibilities, the communication process, the information reporting, escalation mechanism, issue resolution, Change control processes 25
  • 26. Project Management Functions Right Leadership Encourage stretch behavior, stretch value creation, Innovation/Creativity Create excitement Collaboration In what way I can improve value – Lead by example What are the learnings? Knowledge Capture Right Mindset & Management Zero-surprise management Right Initiation, Right Planning, Right Execution, Right Monitoring & Control, Right Closure 26
  • 27. Some Best Practices 1 Projects are born Red 2 Continuous Monitoring of Customer Delight - CDI 3 Generating at least one PM at the end of reasonably sized engagement 4 All Team Immersion 27
  • 28. Some Best Practices 5 Value Register 6 Seeing the light at the end of the curved tunnel 7 Agile the non-agile 8 Best Practices Innovation/Creativity Index 28
  • 29. Summary 1. Project Manager, Project team, PMO and Organization all have accountability toward project success 2. Project Manager, Project team with support from PMO and Organization should continually look for ways to create value beyond expectation 3. Project Manager, Project team, PMO and Organization should have the right competencies 4. Project Manager, Project team, PMO and Organization should have the stretch mind-set and deliver with Zero Surprise 5. Project Manager, Project team, PMO and Organization should continuously look for Best Practices and spur 29 innovation/creativity
  • 30. For all Project Managers… YOU ARE NOT JUST A PROJECT MANAGER 30
  • 31. YOU ARE THE CEO OF THE PROJECT! 31
  • 32. Thank you! Дякую!  Name: Vijay Prasad e-mail: vijayprasad001@gmail.com Mobile: +91- 98490-06070 Skype:vijayprasad001 Copyright © of Vijay Prasad 32