This document discusses non-verbal communication. It defines non-verbal communication as the process of communicating through sending and receiving wordless messages. Some key forms of non-verbal communication mentioned include body language, facial expressions, gestures, eye contact, body shapes/postures, and the use of space. Body language is further broken down into types such as kinesics (body movements), proxemics (space), paralanguage (vocal qualities), and various cultural signals systems like sign language. Specific examples are provided for different facial expressions, gestures, and uses of space that convey meanings.
3. Communication:
Communication is the activity of
conveying information through the
• exchange of thoughts
• Messages
• Information
by speech, visuals, signals, writing, or behavior. It is the
meaningful exchange of information between two or
more living creatures
4. Types of communications :
Verbal communication
This entails communicating with words which may
be written or spoken.
Non-Verbal Communication
The process of communication through sending
& receiving wordless messages.
5. Non-Verbal Communication
It can be done through,
Pictures
Signs
Gestures
Facial expression
Eye contact
Body language
Touch
6. Classification Of Non Verbal
Communication
Kinesics
Proxemics
Time language
Para language
Sign language
7. Kinesics (Body language)
Kinesics or body language includes :
Facial expression
Eye contact
Gestures
Body shape or postures
Appearance
8. Facial expression
By this we can convey our messages or
communicate so much without speaking a
word.
The face is the most expressive means of
body communication
Example for facial expressions are
happiness, smile, fear, sad, anger.
9. Eye contact
Eye behaviour communicate in many ways.
It shows emotions to the receiver
They not only supply information, they receive it as
well.
10. Gestures
Gestures are physical movements of arms, legs, hands, &
head, which help one to express thoughts and emphasis
one’s speech.
There are two types of gestures:
i. Positive gestures
ii. Negative gestures
11. Positive gestures
Positive gestures includes :
Tilting the head
Leaning a little towards the speaker
Gently nodding the head in agreement
Keeping palm open
Eye to eye confrontation etc…
12. Negative gestures
Negative gestures includes :
Folding both arms
Hands in pocket
Biting nails
Blinking the eyes a lot
Setting the hair with the hand
Attending meeting with the cell phone on
Drumming fingers etc….
13. Body Shape & Postures
It mainly describes about the appearance, shape of our
bodies, posture. Both of our body shape and postures affect
what
i. we think about ourselves
ii. how we relate to others
iii. how others relate to us or
iv. How they respond to our moves
appearance include clothing, hair, jewelry cosmetics etc
14. Proxemics (Space language)
Proxemics is the study of how we communicate with
space around us.
The space around us convey a definite meaning.
Space refers to the distance between the sender &
receiver of communication
15. Time Language
Another mode of non-verbal communication which
implies how the use of time influence the communication.
Being late for a public meeting means you are careless,
uninvolved. But for high ranking officers, politician & VIP
it shows they are busy
16. Para Language
Closer to oral communication and always
accompany body language.
It is non-verbal because it comprises words.
It is defined as “ a type of non-verbal
communication that includes articulation,
pronunciation, rate, pitch, volume, pauses, and other
vocal qualities”
17. Types Of Para Language
i. Voice Qualities : pitch, rhythm, speaking rate
ii. Voice characterstics : crying, yawning, coughing,
clearing the throat
iii. Voice Qualifiers : over sound & over soft or pitch
high to low
iv. Vocal segregates : ah, um, hm ,shh
18. Sign Language
Communication process done by the use of mutually
understood signs & symbols.
i. Visual signs :
photographs, posters, cartoons etc
i. Sound signals :
alarms signals, whistlers, blowing a horn etc