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NON VERBAL 
COMMUNICATION
Communication: 
Communication is the activity of 
conveying information through the 
• exchange of thoughts 
• Messages 
• Information 
by speech, visuals, signals, writing, or behavior. It is the 
meaningful exchange of information between two or 
more living creatures
Types of communications : 
 Verbal communication 
This entails communicating with words which may 
be written or spoken. 
 Non-Verbal Communication 
The process of communication through sending 
& receiving wordless messages.
Non-Verbal Communication 
It can be done through, 
 Pictures 
 Signs 
 Gestures 
 Facial expression 
 Eye contact 
 Body language 
 Touch
Classification Of Non Verbal 
Communication 
 Kinesics 
 Proxemics 
 Time language 
 Para language 
 Sign language
Kinesics (Body language) 
Kinesics or body language includes : 
 Facial expression 
 Eye contact 
 Gestures 
 Body shape or postures 
 Appearance
Facial expression 
 By this we can convey our messages or 
communicate so much without speaking a 
word. 
 The face is the most expressive means of 
body communication 
 Example for facial expressions are 
happiness, smile, fear, sad, anger.
Eye contact 
 Eye behaviour communicate in many ways. 
 It shows emotions to the receiver 
 They not only supply information, they receive it as 
well.
Gestures 
 Gestures are physical movements of arms, legs, hands, & 
head, which help one to express thoughts and emphasis 
one’s speech. 
 There are two types of gestures: 
i. Positive gestures 
ii. Negative gestures
Positive gestures 
Positive gestures includes : 
 Tilting the head 
 Leaning a little towards the speaker 
 Gently nodding the head in agreement 
 Keeping palm open 
 Eye to eye confrontation etc…
Negative gestures 
Negative gestures includes : 
 Folding both arms 
 Hands in pocket 
 Biting nails 
 Blinking the eyes a lot 
 Setting the hair with the hand 
 Attending meeting with the cell phone on 
 Drumming fingers etc….
Body Shape & Postures 
 It mainly describes about the appearance, shape of our 
bodies, posture. Both of our body shape and postures affect 
what 
i. we think about ourselves 
ii. how we relate to others 
iii. how others relate to us or 
iv. How they respond to our moves 
 appearance include clothing, hair, jewelry cosmetics etc
Proxemics (Space language) 
 Proxemics is the study of how we communicate with 
space around us. 
 The space around us convey a definite meaning. 
 Space refers to the distance between the sender & 
receiver of communication
Time Language 
 Another mode of non-verbal communication which 
implies how the use of time influence the communication. 
 Being late for a public meeting means you are careless, 
uninvolved. But for high ranking officers, politician & VIP 
it shows they are busy
Para Language 
 Closer to oral communication and always 
accompany body language. 
 It is non-verbal because it comprises words. 
 It is defined as “ a type of non-verbal 
communication that includes articulation, 
pronunciation, rate, pitch, volume, pauses, and other 
vocal qualities”
Types Of Para Language 
i. Voice Qualities : pitch, rhythm, speaking rate 
ii. Voice characterstics : crying, yawning, coughing, 
clearing the throat 
iii. Voice Qualifiers : over sound & over soft or pitch 
high to low 
iv. Vocal segregates : ah, um, hm ,shh
Sign Language 
Communication process done by the use of mutually 
understood signs & symbols. 
i. Visual signs : 
photographs, posters, cartoons etc 
i. Sound signals : 
alarms signals, whistlers, blowing a horn etc
Presentation By, 
AHANA S DARSAN
Business Communication

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Business Communication

  • 1.
  • 3. Communication: Communication is the activity of conveying information through the • exchange of thoughts • Messages • Information by speech, visuals, signals, writing, or behavior. It is the meaningful exchange of information between two or more living creatures
  • 4. Types of communications :  Verbal communication This entails communicating with words which may be written or spoken.  Non-Verbal Communication The process of communication through sending & receiving wordless messages.
  • 5. Non-Verbal Communication It can be done through,  Pictures  Signs  Gestures  Facial expression  Eye contact  Body language  Touch
  • 6. Classification Of Non Verbal Communication  Kinesics  Proxemics  Time language  Para language  Sign language
  • 7. Kinesics (Body language) Kinesics or body language includes :  Facial expression  Eye contact  Gestures  Body shape or postures  Appearance
  • 8. Facial expression  By this we can convey our messages or communicate so much without speaking a word.  The face is the most expressive means of body communication  Example for facial expressions are happiness, smile, fear, sad, anger.
  • 9. Eye contact  Eye behaviour communicate in many ways.  It shows emotions to the receiver  They not only supply information, they receive it as well.
  • 10. Gestures  Gestures are physical movements of arms, legs, hands, & head, which help one to express thoughts and emphasis one’s speech.  There are two types of gestures: i. Positive gestures ii. Negative gestures
  • 11. Positive gestures Positive gestures includes :  Tilting the head  Leaning a little towards the speaker  Gently nodding the head in agreement  Keeping palm open  Eye to eye confrontation etc…
  • 12. Negative gestures Negative gestures includes :  Folding both arms  Hands in pocket  Biting nails  Blinking the eyes a lot  Setting the hair with the hand  Attending meeting with the cell phone on  Drumming fingers etc….
  • 13. Body Shape & Postures  It mainly describes about the appearance, shape of our bodies, posture. Both of our body shape and postures affect what i. we think about ourselves ii. how we relate to others iii. how others relate to us or iv. How they respond to our moves  appearance include clothing, hair, jewelry cosmetics etc
  • 14. Proxemics (Space language)  Proxemics is the study of how we communicate with space around us.  The space around us convey a definite meaning.  Space refers to the distance between the sender & receiver of communication
  • 15. Time Language  Another mode of non-verbal communication which implies how the use of time influence the communication.  Being late for a public meeting means you are careless, uninvolved. But for high ranking officers, politician & VIP it shows they are busy
  • 16. Para Language  Closer to oral communication and always accompany body language.  It is non-verbal because it comprises words.  It is defined as “ a type of non-verbal communication that includes articulation, pronunciation, rate, pitch, volume, pauses, and other vocal qualities”
  • 17. Types Of Para Language i. Voice Qualities : pitch, rhythm, speaking rate ii. Voice characterstics : crying, yawning, coughing, clearing the throat iii. Voice Qualifiers : over sound & over soft or pitch high to low iv. Vocal segregates : ah, um, hm ,shh
  • 18. Sign Language Communication process done by the use of mutually understood signs & symbols. i. Visual signs : photographs, posters, cartoons etc i. Sound signals : alarms signals, whistlers, blowing a horn etc