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IWMW 2011, 26 July 2011 Reading University Search  v.  Institutional Impecuniousness David Hawking Funnelback
Who am I? - 40 years in university computing (ANU). - 10 years (overlapping) in CSIRO - 5 years (overlapping) Funnelback
Who are we?
Who are you?
Who are you?
What's all this got to do with Search?
HE Institutions are businesses ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Areas where effective search  can help:  revenue side
Course Finding ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Barrister LLB Doctor MBBS Webmaster MWeb Lighthouse Keeper ?
 
Expertise finding ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
Image & Marketing ,[object Object],[object Object],[object Object],[object Object]
Business Intelligence ,[object Object]
Areas where effective search  can help:  productivity side
Student enquiry handling ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Video recordings of lectures
Staff efficiency ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
Search:  Issues common to all applications
Overcoming poor queries  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Queries whose best answers change ,[object Object],[object Object]
Tune your ranking ,[object Object],[object Object],[object Object],[object Object]
LSE Case Study
Test set: 134 queries Query Best answer 2 nd  best answer ... accommodation … /lifeatLSE/accommodatiaon/accommodationforStudents.aspx accounting … /accounting/Home.aspx anthropology … /anthropology/Home.aspx asia … /collections/asiaResearchCentre/ ba … /study/undergraduate/degreeProgrammes2012.aspx biomedicine … /collections/BIOS/
dim2 dim1 1 2 3
 
Challenges in HE ranking
- Hundreds of websites - Up to millions of  webpages (what's a webpage?) - Diverse publishing technologies - Corporate branding & messages slow to propagate to the outposts. - Outdated content still present (may be useful) Official web site(s) 100s of less official web sites
But search effectiveness is a two-way street: Search and Publishing are in  a symbiotic relationship
The “Emmottiser” ,[object Object],[object Object],[object Object],[object Object],[object Object]
Emmottiser: administrator
Emmottiser: content owner ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Examples of search-unfriendly publishing which might be detected and for which advice might be given.
The accessoriser? ,[object Object],[object Object],[object Object]
 
 
Search profiles ,[object Object],[object Object],[object Object],[object Object]
Conclusions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
For best results: ,[object Object],[object Object],[object Object],[object Object],[object Object]

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Effective university search drives revenue, productivity and inclusion

Notas del editor

  1. 40 years in University computing: Student, tutor, manager of student computing facilities, technology evangelist and purchaser, adviser to committees, system administrator, manager, occasional lecturer, academic researcher, supervisor of PhDs, and (finally) add-junk professor. 10 years (overlapping!) as research scientist at CSIRO 5 years (overlapping) as Chief Scientist at Funnelback
  2. Universities in the UK have contributed enormously to the country and the worl: Around 200 Nobel Prizes: Radar, jet engines, computing, DNA, crystallography, medicine An educated and tolerant society, Arts, Science, Engineering, Literature, Human Rights, Economics, Politics, Reality TV .... perhaps we should forget the last two!
  3. Higher Education in Australia, NZ and the UK is chronically short of funds to maintain the tradition of research excellence, to educate higher proportions of the population, and to provide trained workers for government, industry, business and higher education. In all three countries Universities have turned to fee-paying foreign students to bridge the funding gap. In the process they have contributed mightily to national economies. Governments are increasingly looking to students to fund the cost of their tertiary education and increasing the competition between higher education institutions.