"Facility Management - an Ever Evolving Function" - Presented to PMI Pune chapter gathering by me on 12th March 2011

1. PMI, Pune 12th Mar 2011 FACILITY MANAGEMENT EVER EVOLVING BUSINESS FUNCTION

2. PMI, Pune 12th Mar 2011 PRODUCT ORIENTED PROCESS ORIENTED PEOPLE ORIENTED

3. PMI, Pune 12th Mar 2011 ‘FacilitatingManagers inthe Facility’ People Place Land/Structure Capital Technology Process People Rawmaterial Source of economic value Source of economic value FM – an EVOLVING FUNCTION Facility Manager

4. PMI, Pune 12th Mar 2011 WHAT IS “FACILITY”? ENVIRONMENT? CULTURE? SERVICES? Safety? BUILDING? INFRATSRUCTURE? UPKEEP? SUPPORT SYSTEM?

6. Housekeeping Services

7. Government Liaison: Telephone, SEB Labour office - Accounting: Vendor bill processing PMI, Pune 12th Mar 2011

8. Evolved Role of Facility Manager Travel Management Expert Chef Well Networked Legal Advisor Environmentalist Conflict Management Event Management PMI, Pune 12th Mar 2011 Accounting Expert Technology Savvy Architect Business Continuity Critical Installations Employee Safety Physical Security PERPETUAL PROJECT MANAGER

9. Technology Savvy PSTN to IP Telephony In house application developments GPRS Electronic Access Control Network based CCTV monitoring Building Management System Energy Efficiency PMI, Pune 12th Mar 2011

10. PMI, Pune 12th Mar 2011 WHAT IS IN FUTURE FOR FM? “CHANGE” “THE ONLY” THING TO DEAL WITH

12. Financial analysis

13. Decision based on analysis / use of quality tools

14. Deliver productivity year after year

15. Benchmarking

16. Networking

18. PMI, Pune 12th Mar 2011 WHY FUTURE WILL BE DIFFERENT? Pressing demand for International Standards Resilience / Preparedness for Business continuity Quick turn around on all activities Multi location operation Competition-Cost & quality plays major role

19. PMI, Pune 12th Mar 2011 ORGNISATIONS WILL DEMAND: Best in class facilities & services Continuous improvement Productivity improvement Flexible infrastructure Improve quality with control on cost Manage as profit center

20. PMI, Pune 12th Mar 2011 SUCCESFUL ORGANISATIONS IN FUTURE WILL APPROACH “FACILITY MANAGEMENT” AS AN INTEGRAL PART OF THEIR STRATEGIC PLAN. THOSE ORGANISATIONS THAT TREAT FM AS A “COMMODITY OVERHEAD” WILL BE AT A SIGNIFICANT STRATEGIC DISADVANTAGE

21. PMI, Pune 12th Mar 2011 THANK YOU