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Insights Into the Lives of Digital Natives in the United States Ad hoc research conducted for Ericsson by Jacklyn Lee January - March 2008
Background and Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Target Market ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Sample 1: Quantitative Research ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Sample 2: Qualitative Research ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Where Do Digital Natives  Reside? ,[object Object],[object Object],[object Object],[object Object]
Digital Natives Are Financially Dependent… ,[object Object],[object Object],[object Object],[object Object],[object Object]
Digital Natives’ Spending Habits Online… …In-Store 90.0% (9) 10.0% (1) Portable DVD player 83.3% (10) 16.7% (2) Video recorder 94.1% (16) 11.8% (2) Television 63.6% (14) 45.5% (10) Other computer software 81.8% (18) 36.4% (8) Gambling 82.6% (19) 26.1% (6) Digital camera 79.2% (19) 25.0% (6) Newspapers 68.0% (17) 44.0% (11) Computer games 82.1% (23) 28.6% (8) Flowers 83.3% (25) 40.0% (12) DVDs/video cassettes 87.5% (28) 18.8% (6) Gift cards 63.6% (21) 51.5% (17) Computer accessories 88.2% (30) 14.7% (5) Magazines 97.3% (36) 8.1% (3) Home accessories (furniture, lamps, etc.) 30.8% (12) 74.4% (29) Concert tickets 65.9% (27) 43.9% (18) Music hardware (mp3 player, headphones, etc.) 62.2% (28) 60.0% (27) Music (mp3s, CDs) 65.2% (30) 50.0% (23) Computer electronics 84.0% (42) 36.0% (18) Books (for leisure) 92.0% (46) 14.0% (7) Accessories (handbags, wallets, etc.) 82.5% (47) 38.6% (22) School-related textbooks 94.9% (56) 5.1% (3) Alcohol 32.8% (20) 77.0% (47) Airline tickets/hotels/bus fares 92.4% (61) 19.7% (13) Shoes 95.7% (67) 14.3% (10) Movie tickets 94.5% (69) 11.0% (8) Personal products (cosmetics, skincare products, cologne, perfume, etc.) 93.3% (70) 28.0% (21) Clothing 94.9% (74) 5.1% (4) Groceries In-Store Online  
What is a Fair Monthly Price to Pay for Technology? $43.11 for unlimited mobile voice communications Mode: $50 $28.88 for high-speed wireless Internet connectivity Mode: $20 $20.13 for Web TV (including sports) Mode: $20 $8.45 for unlimited text messaging Mode: $5 $6.60 for mobile instant messaging Mode: $5 Digital Natives are  not  willing to pay for services and/or are  unaware  of some of the latest technology available
Family Plans Make More Sense Who’s paying the bill? Parents: 73.2% Digital Native: 26.8%  Brother: 3.7% Boyfriend: 1.2% ,[object Object],[object Object],[object Object],[object Object]
Digital Natives Dislike 2-Year Contracts ,[object Object],[object Object],[object Object]
Satisfaction of Carriers and Service 34.9%
Brand Leaders Among Digital Natives 39.6% ,[object Object],[object Object],[object Object],[object Object]
What Do Digital Natives Look For in a Mobile Device? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Rely on Previous Experience
Who’s in the Smartphone Market? ,[object Object],[object Object],[object Object],[object Object]
Smartphones: A Love/Hate Relationship ,[object Object],[object Object]
Smartphone Dislikes ,[object Object],[object Object],[object Object],[object Object],0.0% I wish I could change the color of the plate 6.3% I don't have an mp3 player integrated into it 12.5% There is nothing I don't like about my phone. 12.5% It's too heavy 12.5% The sound quality isn't very good 18.8% There isn't enough memory 18.8% The visuals aren't clear 18.8% It's too fragile 25.0% I wish the screen was bigger 31.3% It's too expensive to maintain 68.8% My Internet is too slow
Advanced Capabilities are Important ,[object Object],[object Object],46.7% 6.1%
What Capabilities Do Digital Natives Want? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Technology Usage Among Mobile Phone Users ,[object Object],[object Object],[object Object],[object Object]
What Do Mobile Phone Users Dislike About Their Devices? 1.5% It's too heavy 1.5% It's too expensive to maintain 1.5% It's too small 3.0% Low battery life 3.0% The buttons are too small 4.6% Bad reception 6.1% Low camera resolution 9.1% The visuals aren't clear 9.1% It's too big 10.6% I wish the screen was bigger 12.1% It's too bulky 13.6% My Internet is too slow 15.2% I wish I could change the color of the plate 18.2% I don't have an mp3 player integrated into it 18.2% It's too fragile 22.7% The sound quality isn't very good 25.8% There is nothing I don't like about my phone. 27.3% There isn't enough memory
Multimedia Usage More Prevalent Among Smartphone Users ,[object Object],[object Object],[object Object]
Video Recording is a  Nice  Option ,[object Object],[object Object],[object Object],[object Object],[object Object]
Digital Natives Prefer Texting ,[object Object],[object Object],[object Object],[object Object],[object Object],Most prevalent functions utilized (in order): Voice calls   Text messaging E-mail Instant messaging
Voice Messages are… … a thing   of the past … a waste of time!!! Video clip
Smartphone Users Embrace Newer Forms of Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Social Implications of Mobile Communication Question: Would You Ask Someone Out on a Date Via Text? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Answer:
Free Service in Exchange for Ads? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Video
How Important is Mobility? ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Importance of Mobility ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Laptop Dependency ,[object Object],[object Object],[object Object]
Mobility and Integration of Multiple Devices ,[object Object],[object Object],[object Object],[object Object]
Video clip
What’s in a Name? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Addicted to the Internet ,[object Object],[object Object],Not at all dependent 1.3% 10 2.6% 9 3.9% 8 5.2% 7 2.6% 6 1.3% 5 2.6% 4 13.0% 3 22.1% 2 45.5% 1 Extremely dependent
Where Do Digital Natives Get Current Information From? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What Do Digital Natives Spend Their Time Doing on the Internet? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Online Social Networking ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],“ I probably check facebook about 2 or 3 times a day…if I’m studying, 5 or 6. If I’m on my computer, like every 30 minutes to an hour I’ll check it. But if I’m not at a computer I’ll find one.“  “ Mine’s probably about 5 to 10, once I get home chillin’ out, I have my cycles of pages I check, stuff like cnn and facebook…just over and over again in this loop.”  “ With me having an iPhone, I’m on it too many times to count.”
Video clip
Online Dating ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Video clip
Connectivity and Speed ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Peak Time for Internet Usage ,[object Object],[object Object],[object Object],[object Object]
Video clip
The Television is Antiquated Big Event? Big Screen Necessary. “ The screen (TV) has better quality and the screen is bigger.” – Oneta, 20 “ Online, it freezes up a lot. It’s irritating…blurry sometimes too.” – Monica, 19 “ The good thing about it it’s mobile and if you’re going out on a road trip or something and you wanna watch your favorite show you can download it and knock off a few hours.” – Arthur “ The TV is more comfortable to sit around.” – Steven TV is the New Radio “ If I do something on the computer, I’ll do a lot of things at once. I’m typing something, I’m watching a movie…there has to be a lot of stuff going on.” – Evan, 20 “ If I have a paper I have to have something going on.” – Vince, 23 “ I devote my full attention to TV probably 3 hours a week. It’s almost always just background noise.” – Steven “ If I try to type a paper, I have to have something going on. Otherwise I start dozing off.” – Arthur, 25 41.6% of respondents watch  2 hours or less  of broadcast television per week 22.1% do not have cable television  Of those who do, 28.6% watch  2 hours or less  of cable television
The Television is Antiquated ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The  YouTube  Sensation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
VOD Not Mainstream Yet ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Technology as a Substitute of Face-To-Face Interaction With Friends ,[object Object],[object Object],[object Object],[object Object]
Digital Natives are Globally Connected ,[object Object],[object Object],[object Object],[object Object],[object Object]
Global Communication via the Internet ,[object Object],[object Object]
Conclusions ,[object Object],[object Object],[object Object]
Conclusions, cont’d. ,[object Object],[object Object],[object Object],[object Object]
Suggestions for Future Research ,[object Object],[object Object]
Summary Slide ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object]

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Market Research on Digital Natives in the United States

  • 1. Insights Into the Lives of Digital Natives in the United States Ad hoc research conducted for Ericsson by Jacklyn Lee January - March 2008
  • 2.
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  • 6.
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  • 8. Digital Natives’ Spending Habits Online… …In-Store 90.0% (9) 10.0% (1) Portable DVD player 83.3% (10) 16.7% (2) Video recorder 94.1% (16) 11.8% (2) Television 63.6% (14) 45.5% (10) Other computer software 81.8% (18) 36.4% (8) Gambling 82.6% (19) 26.1% (6) Digital camera 79.2% (19) 25.0% (6) Newspapers 68.0% (17) 44.0% (11) Computer games 82.1% (23) 28.6% (8) Flowers 83.3% (25) 40.0% (12) DVDs/video cassettes 87.5% (28) 18.8% (6) Gift cards 63.6% (21) 51.5% (17) Computer accessories 88.2% (30) 14.7% (5) Magazines 97.3% (36) 8.1% (3) Home accessories (furniture, lamps, etc.) 30.8% (12) 74.4% (29) Concert tickets 65.9% (27) 43.9% (18) Music hardware (mp3 player, headphones, etc.) 62.2% (28) 60.0% (27) Music (mp3s, CDs) 65.2% (30) 50.0% (23) Computer electronics 84.0% (42) 36.0% (18) Books (for leisure) 92.0% (46) 14.0% (7) Accessories (handbags, wallets, etc.) 82.5% (47) 38.6% (22) School-related textbooks 94.9% (56) 5.1% (3) Alcohol 32.8% (20) 77.0% (47) Airline tickets/hotels/bus fares 92.4% (61) 19.7% (13) Shoes 95.7% (67) 14.3% (10) Movie tickets 94.5% (69) 11.0% (8) Personal products (cosmetics, skincare products, cologne, perfume, etc.) 93.3% (70) 28.0% (21) Clothing 94.9% (74) 5.1% (4) Groceries In-Store Online  
  • 9. What is a Fair Monthly Price to Pay for Technology? $43.11 for unlimited mobile voice communications Mode: $50 $28.88 for high-speed wireless Internet connectivity Mode: $20 $20.13 for Web TV (including sports) Mode: $20 $8.45 for unlimited text messaging Mode: $5 $6.60 for mobile instant messaging Mode: $5 Digital Natives are not willing to pay for services and/or are unaware of some of the latest technology available
  • 10.
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  • 12. Satisfaction of Carriers and Service 34.9%
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  • 21. What Do Mobile Phone Users Dislike About Their Devices? 1.5% It's too heavy 1.5% It's too expensive to maintain 1.5% It's too small 3.0% Low battery life 3.0% The buttons are too small 4.6% Bad reception 6.1% Low camera resolution 9.1% The visuals aren't clear 9.1% It's too big 10.6% I wish the screen was bigger 12.1% It's too bulky 13.6% My Internet is too slow 15.2% I wish I could change the color of the plate 18.2% I don't have an mp3 player integrated into it 18.2% It's too fragile 22.7% The sound quality isn't very good 25.8% There is nothing I don't like about my phone. 27.3% There isn't enough memory
  • 22.
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  • 25. Voice Messages are… … a thing of the past … a waste of time!!! Video clip
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  • 29. Video
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  • 46. The Television is Antiquated Big Event? Big Screen Necessary. “ The screen (TV) has better quality and the screen is bigger.” – Oneta, 20 “ Online, it freezes up a lot. It’s irritating…blurry sometimes too.” – Monica, 19 “ The good thing about it it’s mobile and if you’re going out on a road trip or something and you wanna watch your favorite show you can download it and knock off a few hours.” – Arthur “ The TV is more comfortable to sit around.” – Steven TV is the New Radio “ If I do something on the computer, I’ll do a lot of things at once. I’m typing something, I’m watching a movie…there has to be a lot of stuff going on.” – Evan, 20 “ If I have a paper I have to have something going on.” – Vince, 23 “ I devote my full attention to TV probably 3 hours a week. It’s almost always just background noise.” – Steven “ If I try to type a paper, I have to have something going on. Otherwise I start dozing off.” – Arthur, 25 41.6% of respondents watch 2 hours or less of broadcast television per week 22.1% do not have cable television Of those who do, 28.6% watch 2 hours or less of cable television
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