Enterprise 2.0 & Social BPM La Web2.0 llega a la empresa Jaime Cid Principal Presales Consultant Oracle Enterprise 2.0 2 d...
Agenda <ul><li>Web 2.0 </li></ul><ul><li>Enterprise 2.0 </li></ul><ul><li>Social BPM </li></ul>
 
http://oreilly.com/web2/archive/what-is-web-20.html http://sociedaddelainformacion.telefonica.es/jsp/articulos/detalle.jsp...
Web 2.0 Meme Map
¿Cómo definir la Web 2.0? web 1.0 = read web 2.0 = read/write
<ul><li>La Web como plataforma </li></ul><ul><ul><li>El navegador pasa a ser la única aplicación </li></ul></ul><ul><ul><l...
…  y llegan las Redes Sociales consecuencia de la Web2.0 y la naturaleza social de las personas
Las más conocidas: LinkedIn , Facebook, Twitter Mark Zuckerberg crea  Facebook  en 2004 para los estudiantes de Harvard,  ...
Web 2.0 & Enterprise 2.0 La Web2.0 llega a la empresa
SLATES & FLATNESSES Dion Hinchcliffe con este nuevo acrónimo FLATNESEES (2007), evoluciona SLATES y pretende capturar la n...
Dion Hinchcliffe, Enteprise 2.0 Nuevas herramientas sociales de Comunicación y Colaboración
Dion Hinchcliffe, Enteprise 2.0 Social = Estructuras Planas = Transparencia Bottom-Up / Pull (2.0)  vs Top-Down / Push (1.0)
Dion Hinchcliffe, Enteprise 2.0, SOA 2.0 Network-Oriented / Web Based / Reusable / Small Pieces / Mashups Todas las tecnol...
Dion Hinchcliffe, Enteprise 2.0, BPM 2.0 Social BPM empieza a formar parte de las arquitecturas empresariales, las recompe...
Estrategia Enterprise 2.0 <ul><li>Enterprise 2.0 no consiste en desplegar una única nueva tecnología aislada del resto, má...
Oracle Enterprise 2.0 Tendencias del mercado
Tendencias de Mercado Convergencia Tecnológica de Plataformas <ul><li>Convergencia de Portales con ECM (Gestión Documental...
Tendencias de Mercado Evolución de los Portales Bases de Datos, Ficheros Repositorios Documentales, UCM, ECM Business Inte...
Evolución del mercado de los Portales Aplicaciones transaccionales, Web, SOA y Portales convergen La tecnología y concepto...
Tendencias del Mercado Toda la empresa unificada en una sola pantalla ERP DB ERP DB Ventas Operaciones RRHH Todas las apli...
Oracle OpenWorld 2006: Enterprise 2.0 Visión del Futuro: Escritorio Web Unificado Lista de Tareas Email Documentos Debates...
Oracle WebCenter Suite Plataforma Enterprise 2.0 WebCenter es la plataforma unificada de experiencia de usuario, incluyend...
Colaboración y Redes Sociales Portales Transaccionales Aplicaciones Ricas Sites de Contenidos MS Office IPhone / Blackberr...
Oracle Enterprise 2.0 Oracle WebCenter Suite Escenarios de uso
Oracle Enterprise 2.0 Enterprise 2.0 Ejemplo1 : Escritorio Web / Terminales Web
Escritorio Financiero 2.0
Terminal Financiero 2.0
Terminal Financiero 2.0
Oracle Enterprise 2.0 Enterprise 2.0 Ejemplo2 : Extranets de Soporte y Atención al Cliente
Extranet : Productos Contratados
Extranet : Blogs y Wikis
Extranet : Blogs y Wikis
Extranet : Atención al Cliente y Soporte
Extranet : Mensajes Privados y Chat
Extranet : CRM / Contact Center
Oracle Enterprise 2.0 Enterprise 2.0 Ejemplo 3 : Interfaz Unificada de Aplicaciones de Empresa
Enterprise 2.0 Capa de Presentación Orienta a Servicios y Componentes  <ul><li>“ SOA” para la capa de presentación </li></...
Oracle WebCenter Suite Reutilización de Componentes
Oracle WebCenter Suite Composición de Páginas y Mashups por usuarios
Oracle WebCenter Suite Integración con otras Aplicaciones Empresariales
Oracle WebCenter y ADF Aplicaciones Ricas y Accesibles Navegación y Organización Formularios Datos La accesibilidad de los...
Enterprise 2.0 Ejemplo 4: Productividad y Herramientas Sociales Oracle WebCenter Suite
Productividad personal <ul><li>Portales que incluyen servicios para facilitar la productividad personal </li></ul><ul><ul>...
<ul><li>Páginas, Documentos, Wikis, Blogs, Alertas, Agenda, Mini-Aplicaciones </li></ul><ul><li>Grupos por  rol / departam...
Oracle WebCenter Suite Servicios 2.0 y Redes Sociales
Actividades filtradas por tu red social Previsualización de imágenes y documentos Comentar sobre actividades Valorar activ...
Oracle WebCenter Suite Multiplataforma y Multicanal, incluyendo iPhone / iPad
Oracle WebCenter Suite Multiplataforma y Multicanal, incluyendo iPhone / iPad
<ul><li>Integración de WebCenter Spaces en Outlook </li></ul><ul><li>Integración de WebCenter Spaces en MS Office : Word, ...
Social BPM
Social BPM
BPM Suite 11g – Oferta Completa Business Driven Modeling Web Center Suite Fusion Apps UCM/IPM Process Composer <ul><li>Web...
BPM Suite 11g Soporte completo del ciclo de vida Developers – Populate business catalog and implement details Team - Measu...
Arquitectura BPM 11gR1 Unified Runtime Policy Manager Optimized binding Human Workflow (+AMX, AG, Orgn) Business Rules Ora...
Oracle Social BPM
BPM Process Portal (WebCenter) Modeling Space Process improvement through collaboration Flexible “application” composed of...
Modelado: Navegación del Catálogo
Modelado: Colaboración, Tareas, Documentos, Foros, Flujo de Actividad
Modelado: Creación de Procesos
Modelado: Reglas
Workspace personal: Lista de Procesos, Tareas Asignadas, Gráficos, …
Workspace de Grupo (custom) <ul><li>Typical Content </li></ul><ul><li>Process List </li></ul><ul><li>Process Instance List...
Instancias: Creación automática de espacios de colaboración
Instancias: Participantes, Documentos, Seguimiento, …
Process Spaces : Creación de espacios a partir de plantillas
Process Spaces: Construyendo páginas a partir de componentes BPM
Process Spaces : Componentes BPM
Enterprise 2.0 Gracias
Enterprise 2.0 & SocialBPM
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From Web 2.0 to Enterprise 2.0.
WebCenter Scenarios as a 2.0 platform.
Social BPM using Process Spaces

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  • HOW TO DEPLOY ACROSS THE ENTERPRISE Challenge many organizations face is the lack of integration with existing business processes and systems Expected integration points are the remaining aspect of concern According to a recent study by AIIM (Q1 2008) … as indicated by this figure: it is heartening to see that Enterprise 2.0 is viewed as tightly intertwined with Enterprise Content Management (ECM), Search, and Portals. In many respects, Enterprise 2.0 is ECM 2.0, Search 2.0, and Portals 2.0 from a conceptual standpoint - providing additional flexibility from past iterations of these technologies, among the other business and cultural benefits for Enterprise 2.0 itself. More importantly, Enterprise 2.0 should not be viewed or deployed as a standalone system, but as part of an integrated enterprise strategy. SETTING A WEB 2.0 STRATEGY FOR THE ENTERPRISE Before bringing Web 2.0 into the enterprise, you need to set a Web 2.0 strategy. IT is imperative to Web 2.0 in the enterprise and 1) First, Web 2.0 needs to be a part of your overall IT strategy – this is the WHY The web 2.0 elements you put in place should allow you to leverage your existing investments. It’s not realistic to incorporate Web 2.0 technologies via one-off implementations. You need the ability to leverage your existing investments in your IT systems, your people, and the integrations you’ve done. 2) Bringing Web 2.0, shifts the game, and requires you to take a fresh, new approach to how your users interact, use applications, systems, communication mechanisms, etc. - this is the HOW Understand your users and create a better mechanism for how your users interact with applications, people, processes, communication mechanisms. Need the capability to create “context-aware” user interaction model – where the applications, content, processes, people are relevant to the task at hand. This eases the burden on the business user to “figure out” what’s next. User interaction environment should be an intrinsic part of your software architecture 3) Deploy Web 2.0 through a comprehensive, integrated, open, standards-based platform – this is the WHAT do you need in order to deploy Web 2.0 in the enterprise Forrester recently release a study covering CIOs and Web 2.0. “CIOs Want Suites for Web 2.0” March 20, 2007. And in the study, 61% of CIOs surveyed prefer both a suite solution for the Web 2.0 technologies and prefer a large, incumbent vendor. “CIOs report a strong desire to purchase Web 2.0 technologies — blogs, wikis, podcasts, RSS, social networking, and content tagging — as a suite, as well as an equally strong desire to purchase these technologies from large, incumbent software vendors. Overall, 61% of respondents indicated that they would prefer both a suite solution and a large, incumbent vendor.”
  • Los portales Enteprise 2.0 traen la Web2.0 al mundo del software empresarial La gran diferencia frente a las tecnologías 2.0 de usuario final disponibles en internet, es la integración con los sistemas de información y aplicaciones existentes en las empresas. Los nuevos portales proporcionan un contexto dinámico a partir de multitud de fuentes de información, tanto internas como externas.
  • By implementing a SOA approach an organization can transform Into Liquid assets……. that can be accessed and leveraged across an organizations entire ecosystem. This ecosystem extends to a company’s customers and partners. The result is that previously frozen assets are transformed into shared services that can be quickly and efficiently combined to create role-based composite applications. Notes: What are liquid enterprise assets? Liquid thinking can turn frozen enterprise assets into liquid enterprise assets. Processes, information, and services can attain a flowing, frictionless state—perfect for immediate and transparent access, reuse, and more. Through new technologies and pervasive standards, businesses can move beyond rigid silos, complicated integration, and frozen assets to a state of greater simplicity and increased productivity. And Oracle is the one partner with the products, unbiased expertise, and history of innovation to guide them there. Why SOA? “ It seems that if SOA really takes over, the software that links applications together, rather than the applications themselves, will become the most important strategic decision that a CIO can make” Chris Koch An organization adopting this forward thinking approach will enjoy multiple benefits: Improving Operational Efficiency, to make what you already have achieve higher productivity, which in turn means improving the way you do business, and thus your overall business procedures or processes. In particular, preserving and expanding new strategic development efforts, amidst shrinking budgets and ongoing expensive maintenance costs. Freeing assets from their organizational boundaries so they can be shared and reused across a company can help minimize duplicative efforts and accelerate time to market for delivering new applications and services. Improve Overall Organization Responsiveness, to those stakeholders that support your business, whether that’s employees, internal customers or external customers. That rests largely on your ability to gather and use the information flowing through your business no matter where it is, and make it available to the people who can do the job. Multi-Channel Distribution of Composite, Role-based information: While the diagram conveys information coming together through a traditional portal clearly this is one of MANY different channels the information can flow. Information can flow to users through different push and pull approaches (email, alerts, web services, rss feeds, inputs to backend applications…). Change and agility of the business. We see businesses emphasizing more and more the need to build in the ability to rapidly adapt the business and your internal and external touch points as the business changes. Too often today the existing IT infrastructure can’t react quickly enough because it doesn’t have adaptability built in. Avoiding having to ‘start over’ as the business requirements change.
  • Give users context and eliminate the need to move away from their desktop to another source for information they need to complete their tasks The relationships service gives users the capability to relate objects to other objects, thus creating meaningful data. For example, from one object, such as a document, users can quickly and easily access related information, such as a discussion about this document, or a task assigned to this document. Makes people more productive
  • Spaces Content Activities Documents Discussions Group Events Members Initiate Spaces networking from Emails Create Spaces Attach content Access to related content and people Spaces context preserved Related documents Related people Manage people and documents directly from Office Workflow, versioning and history
  • So our Solution is Oracle BPM Suite 11g And the areas of functionality broadly include: Business Driven Modeling Studio – One unified IDE with business and IT views enabling business and IT to collaborate on the same process model. Studio promotes agile development where business and IT can work at the same time using a combination of top-down and bottom-up methodology. Studio provides business users Process Modeling, Simulation, Org Modeling, Business Rules, and other business interesting capabilities. IT users have access to full set of capabilities ranging from Java and Web Services development to BPMN and BPEL; particularly relevant is access to all of SOA’s zero-code adapters, transformation, and other capabilities. Process Composer – Targeted at line-of-business users, it allows business users to tailor-to-fit business processes and rules from a web based tool [Optional &amp; Additional] BPA Suite – Customers with an enterprise view of modeling can use BPA Suite to model their processes starting from value-chain diagrams and hierarchically decomposing them, applying taxonomies and other methodologies, as well as modeling the business context and architecture supporting the processes. BPA Suite also provides rich analysis and reporting capabilities enabling customers to understand how their objectives and strategies align with their processes. The lowest level of process decomposition in BPA is a BPMN process that can be round-tripped with BPM Suite. BPM Runtime Designed for end-to-end process management and integrates with Apps, BI, UCM/IPM Standards based – supports BPMN 2.0, BPEL, WS-HumanTask (a sub-specification of more popularly known BPEL4People) Pervasive use of Business Rules. A rich business friendly Business Rules component is not only included and seamlessly integrated but is also pervasively used for enabling truly dynamic BPM; such usage includes – rules based work reassignment/delegation/balancing, rules based service selection, rules based task routing, rules based alert handling Being layered on SOA 11g it provides enterprise-grade performance, scalbility, reliability, manageability, etc. Process Analytics BPM Suite 11g enables business analysts to specify along with their process models the indicators they want to capture, measure, and analyze Process analytics data can be sent to Oracle BAM and/or process cubes, from which they can be integrated with data warehouse CEP can be used to analyze events and detect business interesting conditions and exceptions and adjust process behavior accordingly Process Portal BPM 11g includes out-of-box process portal built on top of Web Center Spaces. Modeling Space or Process Wiki – enables stakeholders in process discovery, definition, and refinement to collaborate Social Process Space – leverage the power of collaboration and contextual information to share best practices, how-tos and work smarter Collaborative Instance Spaces – innovative blending of adhoc collaboration with BPM, where all collaboration around a process instance can be facilitated, captured, and audited in context of the process Rich Workspace – In addition to process portal, a stand-alone workspace application is also included Finally, Oracle BPM is the single strategic BPM technology in the Oracle stack that is pervasively used across the stack including Fusion Apps and Middleware products such as Web Center Suite and UCM/IPM.
  • Organisations will be different in size of IT department, the multiple roles, skills, and have different problems, They will approach BPM in different ways, some companies may need to do Enterprise Architecture and analysis on the process’s, just to work out which process’s need to be improved, changed, or automated. This is where BPA suite is key to enabling the business analysis, process architects etc to capture those changes, but in a common way so that action can be taken to implement those changes, without any loss in translation. BPM Suite 11G is the unified platform to support the rest of the lifecycle, or of course use completely independently Implementing business change could be done by a business analyst, a developer, LOB and business users, but typically when the process’s have already been identified. So implementing human workflow within their own business LOB, or perhaps across multiple LOBs when in smaller groups or organisations. They want to use a graphical tool to model and execute those process’s and Rules, define the areas to monitor for BAM, integrate to the existing applications and databases, but without the need to call upon IT all of the time. Whilst ensuring IT governance to monitor and manage the infrastructure, and not break anything! BPM 11G is Key to allowing for enough flexibility to do the implementation, but not allowing a complete free for all in integrating to the back end systems. And as previously mentioned, BPM benefits are realised when its deployed and used across a lifecycle in a iterative way: providing continuous improvement to the business.
  • People participating in process modeling may use modeling space to: Track issues; issues can be linked to documents, discussions, etc. Share documents such as requirement documents, feedback documents, design specs, etc. Discuss issues Use Wiki and Blogs Can also use Process Catalog to browse the process repository and review description and other summary information.
  • Web based rules editing available from within Process Composer. Decision Tables and If-Then rules can be created and/or modified from here. Also, some business users may want to just modify Globals and Bucketsets.
  • Certain processes such as Sales Quote and any case management process are inherently collaborative. A collaboration space for such process instances can be easily created and tied to the process instance with a single-click. This space allows documents and discussions to be associated with a process instance.
  • Certain processes such as Sales Quote and any case management process are inherently collaborative. A collaboration space for such process instances can be easily created and tied to the process instance with a single-click. This space allows documents and discussions to be associated with a process instance.
  • Enterprise 2.0 & SocialBPM

    1. 1. Enterprise 2.0 & Social BPM La Web2.0 llega a la empresa Jaime Cid Principal Presales Consultant Oracle Enterprise 2.0 2 de Junio de 2011
    2. 2. Agenda <ul><li>Web 2.0 </li></ul><ul><li>Enterprise 2.0 </li></ul><ul><li>Social BPM </li></ul>
    3. 4. http://oreilly.com/web2/archive/what-is-web-20.html http://sociedaddelainformacion.telefonica.es/jsp/articulos/detalle.jsp?elem=2146 http://es.wikipedia.org/wiki/Web2.0 La Web 2.0 esta asociada estrechamente con Tim O'Reilly , debido a la conferencia sobre la Web 2.0 de O'Reilly Media en 2004 y su artículo de definición en 2005 Nace la Web 2.0
    4. 5. Web 2.0 Meme Map
    5. 6. ¿Cómo definir la Web 2.0? web 1.0 = read web 2.0 = read/write
    6. 7. <ul><li>La Web como plataforma </li></ul><ul><ul><li>El navegador pasa a ser la única aplicación </li></ul></ul><ul><ul><li>Correo, Calendario, Contactos, Fotos, Ofimática </li></ul></ul><ul><li>Publicación personal, todos emitimos </li></ul><ul><ul><li>El usuario sube contenido a la Web (Blogs,Wikis,Comentarios, …) </li></ul></ul><ul><li>Inteligencia Colectiva (Folksonomy) </li></ul><ul><ul><li>Categorización colaborativa basada en etiquetas (tags) </li></ul></ul><ul><ul><li>La opinión de los usuarios cuenta y mucho (Valoraciones) </li></ul></ul><ul><li>La información se comparte y se combina </li></ul><ul><ul><li>Agregación de datos de diferentes fuentes (Mashups) </li></ul></ul><ul><li>Interfaz de usuario equivalente al escritorio </li></ul><ul><ul><li>Muy alta interactividad, AJAX </li></ul></ul><ul><ul><li>Interfaz gráfica muy rica </li></ul></ul>Claves de la Web 2.0
    7. 8. … y llegan las Redes Sociales consecuencia de la Web2.0 y la naturaleza social de las personas
    8. 9. Las más conocidas: LinkedIn , Facebook, Twitter Mark Zuckerberg crea Facebook en 2004 para los estudiantes de Harvard, en 2006 se abre a Internet, en 2007 llega la expansión internacional , en 2011, 600 millones de usuarios LinkedIn , red profesional de contactos, lanzada en 2003, 100 millones de usuarios, sale a Bolsa en 2011 Twitter , micro-blogging basado en mensajes cortos de 140 caracteres, nace en 2006, 200 millones de usuarios en 2011
    9. 10. Web 2.0 & Enterprise 2.0 La Web2.0 llega a la empresa
    10. 11. SLATES & FLATNESSES Dion Hinchcliffe con este nuevo acrónimo FLATNESEES (2007), evoluciona SLATES y pretende capturar la naturaleza igualitaria, jerarquías planas de gestión, redes sociales, orientación a la web y mashups El SLATES de Andrew McAfee (2006) , presentaba un checklist que permitía evaluar si una herramienta poseía los elementos clave para ser considerada como plataforma social de colaboración. http://www.zdnet.com/blog/hinchcliffe/the-state-of-enterprise-20/143 http://sloanreview.mit.edu/the-magazine/2006-spring/47306/enterprise-the-dawn-of-emergent-collaboration/ / Widgets Social Networks Mashups
    11. 12. Dion Hinchcliffe, Enteprise 2.0 Nuevas herramientas sociales de Comunicación y Colaboración
    12. 13. Dion Hinchcliffe, Enteprise 2.0 Social = Estructuras Planas = Transparencia Bottom-Up / Pull (2.0) vs Top-Down / Push (1.0)
    13. 14. Dion Hinchcliffe, Enteprise 2.0, SOA 2.0 Network-Oriented / Web Based / Reusable / Small Pieces / Mashups Todas las tecnologías y conceptos Web 2.0 adaptados a la empresa
    14. 15. Dion Hinchcliffe, Enteprise 2.0, BPM 2.0 Social BPM empieza a formar parte de las arquitecturas empresariales, las recompensas pueden ser jugosas
    15. 16. Estrategia Enterprise 2.0 <ul><li>Enterprise 2.0 no consiste en desplegar una única nueva tecnología aislada del resto, más bien es una estrategia de evolución que combina e integra con las tecnologías ya existentes en el ecosistema empresarial </li></ul>AIIM Market IQ; Enterprise 2.0: Agile, Emergent & Integrated; Q1 2008
    16. 17. Oracle Enterprise 2.0 Tendencias del mercado
    17. 18. Tendencias de Mercado Convergencia Tecnológica de Plataformas <ul><li>Convergencia de Portales con ECM (Gestión Documental), WCM (Gestión de Contenidos), SOA, BPM, Colaboración, Ofimática, … </li></ul><ul><li>También con plataformas de desarrollo a medida y aplicaciones paquetizadas: ERP, CRM, HCM, SCM, … </li></ul>datos & SOA aplicaciones colaboración & red social contenido & documentos Usuario
    18. 19. Tendencias de Mercado Evolución de los Portales Bases de Datos, Ficheros Repositorios Documentales, UCM, ECM Business Intelligence Aplicaciones de negocio: ERP, CRM, HR Procesos de Negocio, BPEL, BPM Web 2.0 Mashups, REST Aplicaciones Open Source Mobile Office Outlook Web Multi-Dispositivo, Accesibilidad Servicios 2.0: Buscador, Enlaces, Etiquetas, Blogs, Wikis, Widgets Fuentes: RSS, Web Services, REST, JSR168, WSRP, JCR
    19. 20. Evolución del mercado de los Portales Aplicaciones transaccionales, Web, SOA y Portales convergen La tecnología y conceptos 2.0 han sido incorporados Tiempo Impacto en el negocio Empresa Social Redes Sociales Colaboración desde cualquier sitio RIA Inteligencia Colectiva Comunidades dinámicas Multicanal Implicita Auto publicación, colaboración y comunidades Personalización avanzada, analíticas, integración ofimática Integración con aplicaciones empresariales: ERP, CRM, HR Servicios 2.0: Tags, Links, Wikis, Blogs Personalización básica y gestión contenidos Presencia Web y Buscador
    20. 21. Tendencias del Mercado Toda la empresa unificada en una sola pantalla ERP DB ERP DB Ventas Operaciones RRHH Todas las aplicaciones integradas como si fueran una sola aplicación Partners Clientes CRM CRM
    21. 22. Oracle OpenWorld 2006: Enterprise 2.0 Visión del Futuro: Escritorio Web Unificado Lista de Tareas Email Documentos Debates Trabajo en grupo / Trabajo personal Presencia Búsqueda Wikis
    22. 23. Oracle WebCenter Suite Plataforma Enterprise 2.0 WebCenter es la plataforma unificada de experiencia de usuario, incluyendo integración de aplicaciones y servicios, colaboración, redes sociales, contenidos y documentos. Tiene capacidades multicanal que incluyen Portales Web y Aplicaciones Web Ricas, pero también canales móviles, y Office.
    23. 24. Colaboración y Redes Sociales Portales Transaccionales Aplicaciones Ricas Sites de Contenidos MS Office IPhone / Blackberry Widgets / RSS Directorios Procesos Ficheros Oracle WebCenter Suite Colaboración y Redes Sociales Filtros Otros Comunicaciones Portales Data Wizards Framework Contenidos Gestion de Contenidos Oracle WebCenter Suite Plataforma completa para todos los escenarios Aplicaciones a medida Fuentes de Datos Aplicaciones empresariales Correo y Calendario Etiquetas & Enlaces Buscador Encuestas Conexiones Comentarios & Valoraciones Blogs & Wikis Mensajería Circulares ADF / JSF Portlets Content Wizards Web Clipping Estilos Navegación Catálogo de servicios Rejillas Actividades Correo Activos Digitales FMW & Apps Worklist Calendario Sindicación Documentos Custom Contenidos Documentos Registros Personalization Analytics
    24. 25. Oracle Enterprise 2.0 Oracle WebCenter Suite Escenarios de uso
    25. 26. Oracle Enterprise 2.0 Enterprise 2.0 Ejemplo1 : Escritorio Web / Terminales Web
    26. 27. Escritorio Financiero 2.0
    27. 28. Terminal Financiero 2.0
    28. 29. Terminal Financiero 2.0
    29. 30. Oracle Enterprise 2.0 Enterprise 2.0 Ejemplo2 : Extranets de Soporte y Atención al Cliente
    30. 31. Extranet : Productos Contratados
    31. 32. Extranet : Blogs y Wikis
    32. 33. Extranet : Blogs y Wikis
    33. 34. Extranet : Atención al Cliente y Soporte
    34. 35. Extranet : Mensajes Privados y Chat
    35. 36. Extranet : CRM / Contact Center
    36. 37. Oracle Enterprise 2.0 Enterprise 2.0 Ejemplo 3 : Interfaz Unificada de Aplicaciones de Empresa
    37. 38. Enterprise 2.0 Capa de Presentación Orienta a Servicios y Componentes <ul><li>“ SOA” para la capa de presentación </li></ul><ul><ul><li>Catálogo de componentes para su reutilización </li></ul></ul><ul><li>Diseñar y customizar aplicaciones desde el navegador </li></ul><ul><ul><li>Definir relaciones entre datos, portlets y eventos </li></ul></ul><ul><ul><li>Filtrar información en base de roles </li></ul></ul><ul><li>Aplicaciones de Empresa </li></ul><ul><ul><li>CRM, ERP, HCM, … </li></ul></ul>
    38. 39. Oracle WebCenter Suite Reutilización de Componentes
    39. 40. Oracle WebCenter Suite Composición de Páginas y Mashups por usuarios
    40. 41. Oracle WebCenter Suite Integración con otras Aplicaciones Empresariales
    41. 42. Oracle WebCenter y ADF Aplicaciones Ricas y Accesibles Navegación y Organización Formularios Datos La accesibilidad de los componentes es absoluta. Permite una degradación suave de la experiencia del usuario bajo petición o en función de las capacidades de su navegador.
    42. 43. Enterprise 2.0 Ejemplo 4: Productividad y Herramientas Sociales Oracle WebCenter Suite
    43. 44. Productividad personal <ul><li>Portales que incluyen servicios para facilitar la productividad personal </li></ul><ul><ul><li>Correo, notas, documentos, contactos, etiquetas, búsquedas, etc. </li></ul></ul><ul><li>Integración con sistemas corporativos </li></ul><ul><ul><li>Correo, Directorio LDAP, Gestión Documental, Buscador, Aplicaciones, … </li></ul></ul>
    44. 45. <ul><li>Páginas, Documentos, Wikis, Blogs, Alertas, Agenda, Mini-Aplicaciones </li></ul><ul><li>Grupos por rol / departamento </li></ul><ul><ul><li>Contenidos que reflejan la jerarquía de la empresa </li></ul></ul><ul><li>Proyectos en equipo </li></ul><ul><ul><li>Enfocados en retos y objetivos concretos </li></ul></ul><ul><li>Comunidades de interés </li></ul><ul><ul><li>Típicamente de larga duración y abiertas a la auto-inscripción </li></ul></ul>Productividad de Grupos
    45. 46. Oracle WebCenter Suite Servicios 2.0 y Redes Sociales
    46. 47. Actividades filtradas por tu red social Previsualización de imágenes y documentos Comentar sobre actividades Valorar actividades con “like/unlike” Oracle WebCenter Suite Facebook Empresarial
    47. 48. Oracle WebCenter Suite Multiplataforma y Multicanal, incluyendo iPhone / iPad
    48. 49. Oracle WebCenter Suite Multiplataforma y Multicanal, incluyendo iPhone / iPad
    49. 50. <ul><li>Integración de WebCenter Spaces en Outlook </li></ul><ul><li>Integración de WebCenter Spaces en MS Office : Word, Excel, Powerpoint </li></ul><ul><li>Integración con Biblioteca de Documentos desde Office </li></ul><ul><li>Acceso a contenido, grupos, y red social </li></ul>Oracle WebCenter Suite Integración de WebCenter Spaces con MS Office y Outlook
    50. 51. Social BPM
    51. 52. Social BPM
    52. 53. BPM Suite 11g – Oferta Completa Business Driven Modeling Web Center Suite Fusion Apps UCM/IPM Process Composer <ul><li>Web-based customization </li></ul><ul><li>Deployment ready processes </li></ul>BPM Studio <ul><li>Business IT Collaboration </li></ul><ul><li>Agile Development </li></ul><ul><li>Unified IDE </li></ul>Business Architecture BPA Suite <ul><li>Enterprise modeling </li></ul><ul><li>Methodology driven </li></ul>Paper Forms Content Management Business Intelligence Process Analytics <ul><li>BAM, BI </li></ul><ul><li>Business Indicators & Measures </li></ul><ul><li>Process Cubes </li></ul>BPM Runtime <ul><li>Standards – BPMN 2.0, BPEL, WS-Human Task </li></ul><ul><li>Business Rules </li></ul><ul><li>Dynamic </li></ul><ul><li>Enterprise-grade </li></ul><ul><li>Layered on SCA based SOA server </li></ul>Process Portal <ul><li>Rich persona based UI </li></ul><ul><li>Extreme collaboration </li></ul><ul><li>Contextual insight </li></ul><ul><li>Web 2.0 enabled BPM </li></ul>Used Across Oracle Stack
    53. 54. BPM Suite 11g Soporte completo del ciclo de vida Developers – Populate business catalog and implement details Team - Measure, analyze, improve, govern LOB Owners – Collaborate with Business Analysts and tailor-to-fit processes IT Operations – Manage and Monitor Enterprise Architects – Define Business Architecture Business Users – Collaborate and Innovate Business Analysts – Model Processes
    54. 55. Arquitectura BPM 11gR1 Unified Runtime Policy Manager Optimized binding Human Workflow (+AMX, AG, Orgn) Business Rules Oracle Service Bus Common JCA-based connectivity infrastructure Repository EM console +BPMN Screens BAM B2B Mediator Workspace MS Office BPM Studio (Business & IT views) Shared BPMN Model BPA BPMN 2.0, BPEL Rich End User Interaction Web based customization Process Composer Process Analytics Proc Cubes Process Portal (WC spaces) Process Core BPEL BPMN New BPM Features
    55. 56. Oracle Social BPM
    56. 57. BPM Process Portal (WebCenter) Modeling Space Process improvement through collaboration Flexible “application” composed of reusable and customizable components Out of the box group spaces, portlets, taskflows Work Space Instance Specific Space Productivity through contextual insights and information Bring together information, insights, documents and other organizational knowledge in the context of process Leverage services such as documents, discussions, search, tagging, calendar, presence, wiki etc Excellence through innovation Track process events and deadlines using group calendars, activity stream, etc. Use tagging and searching on processes
    57. 58. Modelado: Navegación del Catálogo
    58. 59. Modelado: Colaboración, Tareas, Documentos, Foros, Flujo de Actividad
    59. 60. Modelado: Creación de Procesos
    60. 61. Modelado: Reglas
    61. 62. Workspace personal: Lista de Procesos, Tareas Asignadas, Gráficos, …
    62. 63. Workspace de Grupo (custom) <ul><li>Typical Content </li></ul><ul><li>Process List </li></ul><ul><li>Process Instance List </li></ul><ul><li>Charts </li></ul><ul><li>Documents </li></ul><ul><li>Discussions </li></ul><ul><li>User Experience </li></ul><ul><li>Group space created by functional team lead </li></ul><ul><li>Created by choosing a “functional” template, processes and members (users / group / roles) of team to collaborate with </li></ul>
    63. 64. Instancias: Creación automática de espacios de colaboración
    64. 65. Instancias: Participantes, Documentos, Seguimiento, …
    65. 66. Process Spaces : Creación de espacios a partir de plantillas
    66. 67. Process Spaces: Construyendo páginas a partir de componentes BPM
    67. 68. Process Spaces : Componentes BPM
    68. 69. Enterprise 2.0 Gracias

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