Jake Gruber, Adjusters International’s Lead Appeals, Dispute Resolution and Hazard Mitigation team (center right) assisting the Sewerage & Water Board of New Orleans in their recovery from Hurricane Katrina, discussing the “Zero PW “ for the Multi Hearth Incinerator with FEMA’s Deputy Administrative Director and Chief Operating Officer Vice Admiral Harvey Johnson (center left) at his 1/17/2008 visit to the New Orleans East Bank Wastewater Treatment Plant. Photo by Manuel Broussard/FEMA News photo