1. #gov2citizens
DIGITAL SERVICES
#GOV2CITIZENS
IN THE CZECH REPUBLIC
2013
JAKUB MRÁČEK
@JAKUBMRACEK

2. #gov2citizens
BACKGROUND
21 years in the Czech Republic
1,6 billions CZK
transparency | freedom of
information | gender equality
| education

3. #gov2citizens
SERVICE QUALITY
What's really
happening
there?
positive
experience
8,18
hairdresser
8,00
computer
services
7,23
averarage
negative
experience
5,95
government
services

5. You can find out who runs
government and how
government is run, as well
as learning about the
history of government.

6. Find out how you can
engage with government
directly, and take part
locally, nationally or
internationally.

7. Find out what the UK
government is doing in over
200 world locations.

8. No, you weren’t downloaded.
Your were born.

9. #gov2citizens
CONTACT POINTS
Something for
digital
natives?
@

10. #gov2citizens
TYPE OF SERVICES
PROVIDING INFORMATION
ELECTRONIC FILING
COMMUNICATION

11. SERVICE TYPE #1
#gov2citizens
PROVIDING INFORMATION
scanned PDF
vs. *.csv
VISUALISE!
MACHINE
READABLE
tables vs.
fluffy
infografics
ONLINE
DATA
GCSE results
ENTIRE
STRUCTUR
ED
annual report
of political
parties

17. SERVICE TYPE #2
#gov2citizens
ELECTRONIC FILING
ID CARD / DRIVER'S LICENSE
TAX FORMS
​
​
0% 0%
no!
54%
yes
46%
USER EXPERIENCE!
PRIVACY ISSUE!

18. SERVICE TYPE #3
COMMUNICATION
#gov2citizens

19. #gov2citizens
PREREQUISITE?
PROVIDING INFORMATION
{
ELECTRONIC FILING
COMMUNICATION

22. #gov2citizens
DIGITAL SERVICES
#GOV2CITIZENS
IN THE CZECH REPUBLIC
2013
JAKUB MRÁČEK
@JAKUBMRACEK
Thank you!