The importance of field research when designing for health workers
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Field research (ethnographic research) is a vital first step when designing solutions for staff working in challenging environments. This includes healthcare staff, call centre workers, and other front-line staff. (Presentation by James Robertson at World Usability Day 2013 in Canberra, Australia.)
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The importance of field research when designing for health workers
- 1. The importance of field research when designing for health workers James Robertson, Step Two Designs jamesr@steptwo.com.au // @s2d_jamesr Step Two Designs (www.steptwo.com.au) November 2013
- 2. “ In 2001, our first intranet project was with Hunter Health … ” Step Two Designs (www.steptwo.com.au) November 2013
- 3. store.steptwo.com.au Step Two Designs (www.steptwo.com.au) November 2013
- 4. You can’t deliver effective solutions to staff you haven’t personally met Step Two Designs (www.steptwo.com.au) November 2013
- 5. Whatever you do, don’t ask staff what they want Step Two Designs (www.steptwo.com.au) November 2013
- 6. Stories are powerful Step Two Designs (www.steptwo.com.au) November 2013
- 7. PART 1: Conducting field research Step Two Designs (www.steptwo.com.au) November 2013
- 8. Surveys Focus groups Step Two Designs (www.steptwo.com.au) November 2013
- 9. Staff interviews Workplace observation Contextual inquiry Other ethnographic techniques Step Two Designs (www.steptwo.com.au) November 2013
- 10. Staff interviews Step Two Designs (www.steptwo.com.au) November 2013
- 11. This is not a clipboardcarrying exercise Step Two Designs (www.steptwo.com.au) November 2013
- 12. Workplace observation Step Two Designs (www.steptwo.com.au) November 2013
- 13. Step Two Designs (www.steptwo.com.au) November 2013
- 14. “ Someone showed me a crumpled piece of paper … ” Step Two Designs (www.steptwo.com.au) November 2013
- 15. Contextual inquiry Step Two Designs (www.steptwo.com.au) November 2013
- 16. “ One person’s desk was covered in sticky notes … Step Two Designs (www.steptwo.com.au) ” November 2013
- 17. Other ethnographic techniques Step Two Designs (www.steptwo.com.au) November 2013
- 18. “ It’s not just about nurses, it’s also linen, food, HR … ” Step Two Designs (www.steptwo.com.au) November 2013
- 19. PART 2: Simple solutions can be very effective Step Two Designs (www.steptwo.com.au) November 2013
- 20. Mayo Clinic Step Two Designs (www.steptwo.com.au) November 2013
- 21. Mayo Clinic Step Two Designs (www.steptwo.com.au) November 2013
- 22. Mayo Clinic Step Two Designs (www.steptwo.com.au) November 2013
- 23. PART 3: Telling stories Step Two Designs (www.steptwo.com.au) November 2013
- 24. Stories are powerful Step Two Designs (www.steptwo.com.au) November 2013
- 25. Stories articulate needs and solutions Step Two Designs (www.steptwo.com.au) November 2013
- 26. Stories drive the business case Step Two Designs (www.steptwo.com.au) November 2013
- 27. “ was a fictional Maggie 87 year old lady … ” Step Two Designs (www.steptwo.com.au) November 2013
- 28. Field research is essential in every design project Step Two Designs (www.steptwo.com.au) November 2013
- 29. Healthcare environments are varied and challenging Step Two Designs (www.steptwo.com.au) November 2013
- 30. Field research and UX can save lives! Step Two Designs (www.steptwo.com.au) November 2013
- 31. www.steptwo.com.au/papers The single largest collection of free intranet resources in the globe, browse for answers on every topic! www.steptwo.com.au/subscribe We publish two new articles every month; sign up for the monthly newsletter to make sure you don’t miss out Get in touch Email: jamesr@steptwo.com.au Twitter: @s2d_jamesr Step Two Designs (www.steptwo.com.au) November 2013