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Top Digital Trends: 2010
#5: Build your community
#4: engage with the
influencers
#3: Know your metrics
#2: Integrate!
#1: Build a strategy!
#1: Build a strategy!
 active listening
#1: Build a strategy!
 active listening
 social media policy
#1: Build a strategy!
 active listening
 social media policy
 organisation alignment
#1: Build a strategy!
 active listening
 social media policy
 organisation alignment
 business objectives
#1: Build a strategy!
 active listening
 social media policy
 organisation alignment
 business objectives
 customer assessment
#1: Build a strategy!
 active listening
 social media policy
 organisation alignment
 business objectives
 customer assessment
 measurement
#1: Build a strategy!
 active listening
 social media policy
 organisation alignment
 business objectives
 customer assessment
 measurement
 integration

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