1. Hotel, Resort and Restaurant Management Focuses on
Developing Students’ Leadership Skills
Centennial College prides itself on catering to a wide range of students. As such, it offers
programs that are exclusively designed for those who have completed a college or
university program, or have some sort of partial post-secondary education and experience
in the industry associated with their program.
One such program is the Hotel, Resort and Restaurant Management undertaking, which
allows students to graduate in two short semesters and launch careers in areas such as:
hotel and restaurant general management, human resources management, sales and
marketing management, convention services management, housekeeping management,
and hotel revenue and financial management.
Each hotel management course in this offering consists of both theory and practical
application of that theory. Led by industry-experienced instructors, students use operational
lab practice facilities, a full service student-operated restaurant, modern computer labs that
are continually updated and an on-site conference centre to enhance their learning.
Here are some of the courses featured in this offering:
Human Resources and Labour Relations Management: All of the management
topics relevant to this area of the industry are covered, including staffing,
employee training and development, appraisal and reward, and career planning in
effectively employing an organization’s human resources toward the
accomplishment of organizational goals and business strategy. Students use case
studies and exercises to get a grasp on issues such as employee motivation,
conflict resolution, performance management, labour relations and negotiations.
Hospitality Safety, Security, Risk and Crises Management: Through an
understanding and subsequent management of crisis and disasters, their impact on the
hospitality and tourism industry can be reduced. Students learn to respond and control
damage to the organization’s reputation, financial condition, market share, and brand value.
This course examines emergency preparedness plans, legal and managerial strategies and
operational procedures to minimize safety and security risks faced by the hospitality
industry.
Hospitality Revenue and Distribution Management: Optimizing hotel revenues by using
forecast information in capacity management, discount allocation, duration control and
other yield management tools is the focus of this course. Students also become familiar with
the importance of managing reservations and rate allocation to global distribution systems,
third party Internet reservation systems, direct-consumer online distribution, rate integrity
and internet rate strategies through a website optimization strategy.
Hotel, Resort and Restaurant Field Placement: Undeniably the most practical course in this
offering, the field placement enables the student apply what they have learned, better
understand the dynamics of the industry, increase their knowledge of industry practices and
provides a competitive advantage of experience in the job market.

2. Graduates of this hotel management program have been hired by well known companies
such as: Delta Hotels & Resorts, Fairmont Hotels & Resorts, Four Seasons Hotels & Resorts,
InterContinental Hotel Group, Marriott Hotels & Resorts, Starwood Hotels & Resorts, Hyatt
Hotels & Resorts, Wyndham International and Choice Hotels International.
For More Information Visit http://www1.centennialcollege.ca/