A presentation by Debbie Guild, Enterprise Technology Officer & End User Computing Executive of Bank of America, June 2013 to the JAX Chamber IT Council. Full Deloitte Consulting Whitepaper at: http://www.deloitte.com/assets/Dcom-UnitedStates/Local%20Assets/Documents/Federal/us_fed_techtrends13_publicsector_high_res_051313.pdf.pdf?utm_source=June+2013+JITC+Meeting+Highlights+and+Future+Topics&utm_campaign=June+2013+Meeting+Summary&utm_medium=email

1. Technology Trends
Postdigital Era Elements
Debbie Guild
Enterprise Chief Technology Officer & End User
Computing executive, Bank of America

2. Agenda
• Defining Postdigital
• 5 Macro Forces
• Top 10 IT Topics
o Disrupters
o Enablers
• Next Steps
• Q & A

3. Post Digital
Postdigital is defined as our rapidly changed and changing
relationships with digital technologies.
• The convergence and controlled collision of five forces –
Analytics, Mobile, Social, Cloud, and Cyber.
• These five forces offer a new set of tools for business, opening
the door to a new set of rules for operations, performance,
and competition.
The Postdigital era, like the post-industrial era, reflects a “new
normal” for business and a new basis for competition. The
Postdigital era is similar, but with digitalization as its core.

4. 5 Postdigital Forces
Analytics – Leverages data to support human decision making– using advanced
statistical models and visualization techniques to fuel descriptive,
predictive and prescriptive decisioning and actions.
Cloud – Changes the economics and cadence of technology investments.
Subscribers benefit from growing collection of service subscriptions flexible both
in cost and capacity.
Providers benefit from the opportunity to monetize information and services
leveraging models that work for many sectors, not just high tech, media and
entertainment.
Cyber – Guides innovation and advance of regulatory concerns, while also dealing
with relentless and growing threats.
Mobile – Destroys physical location constraints – consumers can make decisions
and business can be transacted almost anywhere.
Social – Flattens internal hierarchies, rewriting the possibility of global
collaboration inside and outside of organizational boundaries.

5. Disrupters - Opportunities that create sustainable positive disruption
in IT capabilities, business operations, and sometimes even business
• CIO as the Postdigital Catalyst
CIOs can reshape business as usual, and driving innovation. By harnessing the
convergence of the five postdigital forces, they can change the conversation from
systems to capabilities and from technical issues to business impact.
• Mobile Only
The enterprise potential of mobile is greater than today’s smartphone and tablet apps
Make mobility top of mind but don’t limit your ideas to Mobile First. Think Mobile Only,
imagining an untethered, connected enterprise.
• Social Reengineering by Design
Businesses are no longer building technologies just to enable interaction – they are now
engineering social platforms to relieve rather than serve traditional organizational
constraints such as deep hierarchies, command-and-control cultures, physical proximity
and resource concentration.

6. • Design as a Discipline
What’s needed is a collaborative, immersive environment. Design is not just an “IT
thing” or a “marketing thing” or a “product engineering thing.” It’s an enterprise thing.
• Internet Protocol v6 (IPv6)
Internet Protocol is the foundation of networking, but we’ve run out of addressable
space. The more important it is for your business to connect with the outside world, the
more important IPv6 is for your future – and the more urgent this issue is for you today.
Disrupters - Opportunities that create sustainable positive disruption
in IT capabilities, business operations, and sometimes even business.

7. Enablers
Technologies in which time and effort have already been invested, but which
warrant another look because of new developments or opportunities.
• Finding the Face of Your Data
Humans do some things really well, while computers are better at other things. By
combining human insight and intuition with machine number-crunching and
visualization, companies answer questions they’ve never answered and discover
important questions not previously asked.
• Gamification Goes to Work
Driving engagement by embedding gaming in day-to-day business processes has moved
beyond hype and is already demonstrating business value. Gamification in the
workplace incorporates social context and location services to motivate and reward
desired behaviors in today’s mobile-social world.
• Reinventing the Enterprise Resource Planning (ERP) Engine
ERP is no stranger to reinvention, overhauling itself time and again to expand
functionality. But the underlying engine that has remained fairly constant is now
changing.

8. Enablers
Technologies in which time and effort have already been invested, but which
warrant another look because of new developments or opportunities.
• No Such Thing as Hacker-proof
You’ve either been breached – or you soon will be. Your boss knows it, your business
knows it, your board knows it, your customers know it, and hackers know it. It’s your job
to deal with it. Be proactive, anticipate and prevent when possible.
• Business of IT - After reengineering the rest of the business, reengineer IT
Fragmented processes and systems can prevent IT from effectively delivering on the
changing demands of the business. IT may need to transform its own management
systems to keep up. The potential benefits are worth the investment.

9. Next Steps
The postdigital era is great news for IT to make the most of it here is a short list
of next steps:
• Be able to define what you do, why it is important and express the business
of IT in common language with tangible, measurable and attributable value.
• Don’t underestimate social platforms.
• Move from reactive to proactive; be strategic and ready for cyber crime
attempts.
• Include IPv6 in your IT/strategic planning.
• Work to master core data management across your company.
• Take the slow and steady approach for change and overhaul of the IT
function.

10. Q & A

11. A recent research report identified that 39% of the companies
studied exhibited excellence in multiple postdigital domains. On
average, these organizations are 26% more profitable than their
industry competitors.
Plan big, start small, fail fast,
scale appropriately
The time is now.