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"So, you have a Social Media Strategy –
             Now what?"
Who am I




                 Sheree Truitt
                 Director Digital                  Janet Muir
                 Business                     Janet.muir@tmp.com
                 TMP Worldwide
               Phone: 818.967.0094
               Email: sheree.truitt@tmp.com




                                                   Elan Masliyah
                                              Elan.masliyah@tmp.com


2
3
1. Building a social influencer strategy
             2. Developing a robust digital brand ecosystem
             3. Leverage search engine marketing to help

    agenda      candidates find you
             4. Mobile marketing guidelines and how to get
                started.
             5. Next generation trends in digital branding
             6. Metrics
             7. Bringing it all together
             8. Questions




4
Steps to building a social influencer strategy



    3 Steps:

    1. Identify your specific industry influencers:

    2. Motivate influencers
                                                       But WAIT!!!
    3. Enable social influencer strategy




5
6
What if you have no social strategy in place yet?

                                               •   Target Audience

                                               •   Our Behaviors

                                               •   Policy (or lack of)

                                               •   Legal

                                               •   Resource Drain
                                               •   Good for other companies but
                                                   not us
                                               •   Privacy/Work Separation

                                               •   Change/Culture



7
Why are companies using social media?



        1 AWARENESS               2 INFLUENCE            3     ACTION




     “Listen”- measure brand    Cultivate relevant    Job referrals
    perception                  communities
                                                        Drive traffic to careers
     Join, add value and        Amplify awareness    site
    guide conversations         to the opportunity




8
How are companies using social media?



         CONNECT                            COLLABORATE


                            CONTENT
                          MANAGEMENT


                               SEO          CONTRIBUTE




9
Building your Social Strategy




               Phase I: “Build it”
               Build a presence on social networking sites to share information about you as an
               employer and integrate/cross promote it in everything we do for recruitment
               marketing. Build it with careers as focus.

               Phase II: “Beef it”
               Involve your employees in the social networking sites to provide genuine
               experiences and information about you as an employer. Get Employees
               stories/testimonials/involvement.


               Phase III: “Buzz it”
               Leverage your employee network on the social networking sites to
               generate buzz among their friends and networks. Enlist Employees in
               Spreading the Word to their Networks.


10
Social strategy example - P&G




11
social influencer strategy



12
Are you ready for a social influencer strategy?



1. Is your social strategy defined and in place?
2. Do you have an internal social manager?
3. Have you built your social presence with
   careers tabs and jobs focus?
4. Have you established a method to measure
   the social strategy?




13
Developing a social influencer strategy

     3 Steps:

     1. Identify your specific industry influencers:
        - Build relationships with influencers
 .
        - Investigate what will work with your audience
        - Address social media compliance
        - Develop an influencer strategy with influencers

     2. Motivate influencers
        - Give access to information; reciprocate
        - Provide incentives, freebies, cash, etc.

     3. Enable social influencer strategy
        - Train internal social team
        - Automate influencer activation
        - Don’t forget to include photos and videos


14
15
digital brand ecosystem



16
Developing a robust digital brand ecosystem

     Your Brand is not your Logo! ………

                  “Your own brand isn't necessarily what you want it to be; instead, it's the
                 sum of all the ways your customers experience your company”



     Create a strategy for “Living your Employment Brand” (internal and external)
       •What is your employment brand promise?
       •What actions need to take place to demonstrate the promise?
       •What messaging should accompany the action?
       •Where should that messaging show up (search, social, career site, etc)

     Evolve your web platform with changing and new best-practice trends like Instagram

     Designate internal “Brand Ambassadors”



17
Live the Brand

     Creating Brand Ambassadors


          ‣Outfit   ambassadors with digital cameras, mobiles, etc.

          ‣Provide    Ongoing Authentic Views of Day-to-Day Life

          ‣Build    Community for Target Audiences

          ‣Power     Social Presences Going Forward

          ‣Provides    Sustained & Authentic Presence




18
Owning their own Digital Ecosystem – AT&T
                                         Mobile
                Linkedin                                                 Twitter




  Facebook




                                                               Talent Network


      YouTube




                           Career Home
                                                  TalentBrew
leveraging search and mobile



20
Candidate Behavior has changed




      Candidate                       Career Site




21
SEO & SEM (Search Engine Optimization & Marketing)

 80% of all internet sessions start on a search engine.

Job searches conducted on major websites:

Google             304 Million
Indeed             161 Million
Monster            200 Million
CareerBuilder      159 Million
Yahoo              64 Million
Simply Hired       30 Million
Bing               12 Million
Ask                 9 Million
Paid and Organic Search




                                 CLICKED
                                 LOW RISK - ONLY PAY IF
                                                          PAID SEARCH
PAID SEARCH
LOW RISK - ONLY PAY IF CLICKED



ORGANIC SEARCH

77%
OF PEOPLE VIEW RESULTS
Goal – Own the Real Estate


               Pay-per-click




             SEO Technology


         Organic SEO (Continuum)


        Organic SEO (Continuum)


       Organic SEO (Continuum)



              Twitter


24
mobile marketing



25
Mobile marketing guidelines and how to get started.


     •   By 2013, the #1 way to access the internet will
         be by mobile device (Morgan Stanley, 2010)

     •   More than 61% of users are unlikely to return to
         a website they had trouble accessing on their
         mobile device (Google, 2011)

     •   57% of mobile job seekers want the ability to
         search for jobs (Jobvite, 2011)

     •   51% of mobile job seekers want to be notified of
         openings (Jobvite, 2011)


26
Typical mobile job search without mobile optimization




                        • Same job description as desktop

                        • Scroll to read

                        • No calls to action

                        •Job seeker would abandon this
                        job search
Redefining the Mobile Job Posting



                                    • A Look Inside (Images/Video)
                                    • Short Job Description
                                    • Map/Local Information
                                    • Relevant News/Content
                                    • Options to Apply
Content Focused on Mobile




       Rich media content related to
         specific job categories and
                                       Automatically created Short
                   locations
                                        Job Descriptions from full
                                              description              Multiple calls to action
                                                                     including mobile apply and
                                                                      application using LinkedIn
                                                                                profile
Event data capture on mobile



                                    • Offline data-capture (no need for internet or
                                      wireless connection)

                                    • User authentication

                                    • Browser based (using HTML 5)

                                    • Data export to CSV when online




30
being different



31
Smart Creative – Edward Jones

Nikki is in Houston. She is served a                                  Sam is in Charlotte. He is
Houston-specific ad promoting a local                                served the default Edward
event. When she clicks that ad it that                               Jones ad, but the click will
will take her to a Houston event                                   take him to a Charlotte landing
registration page.                                                              page.




                      The ad server will display geo-specific creative and
         click through to a geo-specific landing page based on the user’s IP address
How creative can a QR code be?




33
Integrated and Immersive Experience




Buick takes advantage of social integration by creating a truly immersive experience for users.
Visitors can drill down to information from news and social channels by fans, users, and more
                               while interacting directly with content.
Marketing to mobile


     • Mobile Advertising Networks

     • Pay Per Click (PPC) display advertising

     • SEM e.g. Google AdWords

     • SMS push marketing campaigns




35
Augment Reality Example




36
Augmented Reality│Engage Your Audience

      While people are on break at a conference or waiting in line for an event, we will
     engage them through posted brand displays that will connect the offline recruitment
                 effort to the digital through videos and targeted content.




37
tracking and measuring



38
What should you track and what can you expect?

• All trackable media – paid
  ads, banners, emails, PPC

• All organic job results

• Social job results

•One centralized location for all reports

•Customizable dashboard

•Expect to see trends in media performance
resulting in reducing or eliminating media sources
Reports


• Detailed reports with analysis for each media

• Includes data on effect of branding initiatives
 - “Post impression” data


• Analyst-written monthly/quarterly reports
 - Explains and recommends optimization strategies
bringing it all together



41
Bringing it all together with an integrated strategy
Bringing it all together with an integrated strategy
Bringing it all together with an integrated strategy




                                                       44
Bringing it all together with an integrated strategy



                 TalentBrew




                        online banner
                                                 .oft email   e-newsletter
Bringing it all together with an integrated strategy
Bringing it all together with an integrated strategy
Bringing it all together with an integrated strategy
Bringing it all together with an integrated strategy




                                                       Career site

     TalentBrew


                                Military/Vets
thank you   Questions and answers




50

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Lwhra Presentation So You Have a Social Media Strategy. Now What? 9.13.12

  • 1. "So, you have a Social Media Strategy – Now what?"
  • 2. Who am I Sheree Truitt Director Digital Janet Muir Business Janet.muir@tmp.com TMP Worldwide Phone: 818.967.0094 Email: sheree.truitt@tmp.com Elan Masliyah Elan.masliyah@tmp.com 2
  • 3. 3
  • 4. 1. Building a social influencer strategy 2. Developing a robust digital brand ecosystem 3. Leverage search engine marketing to help agenda candidates find you 4. Mobile marketing guidelines and how to get started. 5. Next generation trends in digital branding 6. Metrics 7. Bringing it all together 8. Questions 4
  • 5. Steps to building a social influencer strategy 3 Steps: 1. Identify your specific industry influencers: 2. Motivate influencers But WAIT!!! 3. Enable social influencer strategy 5
  • 6. 6
  • 7. What if you have no social strategy in place yet? • Target Audience • Our Behaviors • Policy (or lack of) • Legal • Resource Drain • Good for other companies but not us • Privacy/Work Separation • Change/Culture 7
  • 8. Why are companies using social media? 1 AWARENESS 2 INFLUENCE 3 ACTION  “Listen”- measure brand  Cultivate relevant  Job referrals perception communities  Drive traffic to careers  Join, add value and  Amplify awareness site guide conversations to the opportunity 8
  • 9. How are companies using social media? CONNECT COLLABORATE CONTENT MANAGEMENT SEO CONTRIBUTE 9
  • 10. Building your Social Strategy Phase I: “Build it” Build a presence on social networking sites to share information about you as an employer and integrate/cross promote it in everything we do for recruitment marketing. Build it with careers as focus. Phase II: “Beef it” Involve your employees in the social networking sites to provide genuine experiences and information about you as an employer. Get Employees stories/testimonials/involvement. Phase III: “Buzz it” Leverage your employee network on the social networking sites to generate buzz among their friends and networks. Enlist Employees in Spreading the Word to their Networks. 10
  • 13. Are you ready for a social influencer strategy? 1. Is your social strategy defined and in place? 2. Do you have an internal social manager? 3. Have you built your social presence with careers tabs and jobs focus? 4. Have you established a method to measure the social strategy? 13
  • 14. Developing a social influencer strategy 3 Steps: 1. Identify your specific industry influencers: - Build relationships with influencers . - Investigate what will work with your audience - Address social media compliance - Develop an influencer strategy with influencers 2. Motivate influencers - Give access to information; reciprocate - Provide incentives, freebies, cash, etc. 3. Enable social influencer strategy - Train internal social team - Automate influencer activation - Don’t forget to include photos and videos 14
  • 15. 15
  • 17. Developing a robust digital brand ecosystem Your Brand is not your Logo! ……… “Your own brand isn't necessarily what you want it to be; instead, it's the sum of all the ways your customers experience your company” Create a strategy for “Living your Employment Brand” (internal and external) •What is your employment brand promise? •What actions need to take place to demonstrate the promise? •What messaging should accompany the action? •Where should that messaging show up (search, social, career site, etc) Evolve your web platform with changing and new best-practice trends like Instagram Designate internal “Brand Ambassadors” 17
  • 18. Live the Brand Creating Brand Ambassadors ‣Outfit ambassadors with digital cameras, mobiles, etc. ‣Provide Ongoing Authentic Views of Day-to-Day Life ‣Build Community for Target Audiences ‣Power Social Presences Going Forward ‣Provides Sustained & Authentic Presence 18
  • 19. Owning their own Digital Ecosystem – AT&T Mobile Linkedin Twitter Facebook Talent Network YouTube Career Home TalentBrew
  • 21. Candidate Behavior has changed Candidate Career Site 21
  • 22. SEO & SEM (Search Engine Optimization & Marketing) 80% of all internet sessions start on a search engine. Job searches conducted on major websites: Google 304 Million Indeed 161 Million Monster 200 Million CareerBuilder 159 Million Yahoo 64 Million Simply Hired 30 Million Bing 12 Million Ask 9 Million
  • 23. Paid and Organic Search CLICKED LOW RISK - ONLY PAY IF PAID SEARCH PAID SEARCH LOW RISK - ONLY PAY IF CLICKED ORGANIC SEARCH 77% OF PEOPLE VIEW RESULTS
  • 24. Goal – Own the Real Estate Pay-per-click SEO Technology Organic SEO (Continuum) Organic SEO (Continuum) Organic SEO (Continuum) Twitter 24
  • 26. Mobile marketing guidelines and how to get started. • By 2013, the #1 way to access the internet will be by mobile device (Morgan Stanley, 2010) • More than 61% of users are unlikely to return to a website they had trouble accessing on their mobile device (Google, 2011) • 57% of mobile job seekers want the ability to search for jobs (Jobvite, 2011) • 51% of mobile job seekers want to be notified of openings (Jobvite, 2011) 26
  • 27. Typical mobile job search without mobile optimization • Same job description as desktop • Scroll to read • No calls to action •Job seeker would abandon this job search
  • 28. Redefining the Mobile Job Posting • A Look Inside (Images/Video) • Short Job Description • Map/Local Information • Relevant News/Content • Options to Apply
  • 29. Content Focused on Mobile Rich media content related to specific job categories and Automatically created Short locations Job Descriptions from full description Multiple calls to action including mobile apply and application using LinkedIn profile
  • 30. Event data capture on mobile • Offline data-capture (no need for internet or wireless connection) • User authentication • Browser based (using HTML 5) • Data export to CSV when online 30
  • 32. Smart Creative – Edward Jones Nikki is in Houston. She is served a Sam is in Charlotte. He is Houston-specific ad promoting a local served the default Edward event. When she clicks that ad it that Jones ad, but the click will will take her to a Houston event take him to a Charlotte landing registration page. page. The ad server will display geo-specific creative and click through to a geo-specific landing page based on the user’s IP address
  • 33. How creative can a QR code be? 33
  • 34. Integrated and Immersive Experience Buick takes advantage of social integration by creating a truly immersive experience for users. Visitors can drill down to information from news and social channels by fans, users, and more while interacting directly with content.
  • 35. Marketing to mobile • Mobile Advertising Networks • Pay Per Click (PPC) display advertising • SEM e.g. Google AdWords • SMS push marketing campaigns 35
  • 37. Augmented Reality│Engage Your Audience While people are on break at a conference or waiting in line for an event, we will engage them through posted brand displays that will connect the offline recruitment effort to the digital through videos and targeted content. 37
  • 39. What should you track and what can you expect? • All trackable media – paid ads, banners, emails, PPC • All organic job results • Social job results •One centralized location for all reports •Customizable dashboard •Expect to see trends in media performance resulting in reducing or eliminating media sources
  • 40. Reports • Detailed reports with analysis for each media • Includes data on effect of branding initiatives - “Post impression” data • Analyst-written monthly/quarterly reports - Explains and recommends optimization strategies
  • 41. bringing it all together 41
  • 42. Bringing it all together with an integrated strategy
  • 43. Bringing it all together with an integrated strategy
  • 44. Bringing it all together with an integrated strategy 44
  • 45. Bringing it all together with an integrated strategy TalentBrew online banner .oft email e-newsletter
  • 46. Bringing it all together with an integrated strategy
  • 47. Bringing it all together with an integrated strategy
  • 48. Bringing it all together with an integrated strategy
  • 49. Bringing it all together with an integrated strategy Career site TalentBrew Military/Vets
  • 50. thank you Questions and answers 50

Notas del editor

  1. Edward Jones has signed off on Smart Creative where we are able to display geo specific creative and click through to a geo specific landing page based on the users IP address.
  2. Edward Jones has signed off on Smart Creative where we are able to display geo specific creative and click through to a geo specific landing page based on the users IP address.